Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Focused and diligent security guard who is skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Experienced Security Monitor with quick instincts. Actively monitors surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.

Reliable and upbeat. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Successful with multiple years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Ready to offer exceptional leadership and planning abilities to take on new role in setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in communication standards and market trends.

Experienced in helping employees to support customers by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership.

Skills
  • Dispatch
  • Conflict resolution techniques
  • Electronic surveillance
  • Organization
  • Customer service
  • Supervision
  • Team building
  • Team management
  • Communications
  • Problem resolution
Work History
06/2018 to Current Security Officer Southern New Hampshire Medical Center | Amherst, NH,
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Conducted hourly patrols of key areas to spot and control security concerns.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Reported suspicious activities and persons to law enforcement.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
07/2017 to 05/2020 Customer Service Leader Abb Ltd | Cary, NC,
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Stepped up to assist customer service manager with complaints and issues during times when department was short-staffed.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Took cash and credit card payments via phone, in person and through email.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Greeted customers and listened closely to problems described to determine solutions.
08/2014 to 06/2017 Crew Trainer Aegion Corp | Conyers, GA,
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Ensured proper handling and preservation methods while packaging and storing food products.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Educated customers on promotions to enhance sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used POS system to enter orders, process payments, and issue receipts.
Education
Expected in 06/2017 High School | Easthampton High School, Easthampton, MA GPA:
Expected in 05/2021 Associate Sciences | Criminal Justice Holyoke Community College, Holyoke, MA GPA:

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Resume Overview

School Attended

  • Easthampton High School
  • Holyoke Community College

Job Titles Held:

  • Security Officer
  • Customer Service Leader
  • Crew Trainer

Degrees

  • High School
  • Associate Sciences

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