Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skilled to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at Action K-9 and Board of Education facilities. Keen to offer 10+ years of experience and take on challenging new role.
Skills
Vigilant and watchful
Reliability
Patrolling
Premises surveillance
Security procedures knowledge
Customer service
People skills
PPE use
Maintenance & Repair
Time management
Working collaboratively
Data management
Team building
Experience
11/2021 to Current
Behavior Modification TechnicianSwedishamerican – Roscoe, IL,
Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
Managed building access control systems and developed lock and unlock protocols with key control.
Mentored students to help foster positive and safe learning environment.
Mediated conflicts between students and teachers.
Built safety plans and provided guidance on updating plans.
Dispatched radio messages to other behavior staff.
12/2018 to 06/2021
Security OfficerGuardtexas – Lakeway, TX,
Followed established security and safety procedures and posted orders to include enforcement of Chicago public schools rules, policies and regulations.
Guarded restricted areas to prevent unauthorized entry.
Secured students, personnel and premises by inspecting building, patrolling property and monitoring surveillance cameras.
Documented security-related situations and submitted in-depth reports to superiors.
Responded to alarms and disturbances to maintain safety.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Monitored premises and recorded activity in daily officer reports.
Operated scanning equipment to keep entrance lines moving efficiently.
Provided security presence for large events with more than ten attendees.
09/2016 to 12/2018
Security K-9 Handler Aaa Northern California, Nevada And Utah Insurance Exchange – Lodi, CA,
Analyzed and evaluated information to determine appropriate criminal activity.
Attained staff feedback to deliver information to superiors for corrective action.
Partnered with Chicago mass transit unit members to implement protection service initiatives and achieve team objectives.
Wrote detailed arrest and accident reports.
Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to Chicago mass transit unit or appropriate supervisors.
Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
Secured Chicago transportation Authority staff, passengers, structures and underground tunnels.
Maintained high alert visibility to deliver a safe and secure environments for everyone.
Decreased crime and security incidents utilizing a protection well trained K-9 as partner durin operations.
05/2016 to 09/2016
Hospital Security OfficerPep Boys – City, STATE,
Provided friendly and professional assistance to employees, visitors and customers.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Communicated with team members and building management via radio, telephones, computers and proprietary CCTV software.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at hospital facilities.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Demonstrated leadership by making improvements to work processes and helping to train others.
02/2006 to 04/2010
Automotive Service AdvisorCompany Name – City, State,
Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
Describe automotive issues to master technicians and effectively diagnose and repair customer's vehicle problems.
Presented sales quotes, collected payments and filed warranty claims.
Review service history with clients and make recommendations based on needs, requests & concerns.
Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
Maintained cleanliness, neatness and organization of customer areas.
Eliminated safety hazards, removed soiled items and collected trash from customer areas.
Answered customers' questions and addressed problems and complaints in person and via phone.
Responded to questions about local area and company services.
Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Education and Training
Expected in 10/2010
GED: Richard J. Daley - Chicago, IL, GPA:
Expected in 05/2019
Associate of Arts: Criminal Justice Richard J. Daley - Chicago, IL, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
