, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skilled to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at Action K-9 and Board of Education facilities. Keen to offer 10+ years of experience and take on challenging new role.
- Vigilant and watchful
- Reliability
- Patrolling
- Premises surveillance
- Security procedures knowledge
- Customer service
- People skills
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- PPE use
- Maintenance & Repair
- Time management
- Working collaboratively
- Data management
- Team building
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11/2021 to Current Behavior Modification Technician Swedishamerican – Roscoe, IL,
- Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
- Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
- Managed building access control systems and developed lock and unlock protocols with key control.
- Mentored students to help foster positive and safe learning environment.
- Mediated conflicts between students and teachers.
- Built safety plans and provided guidance on updating plans.
- Dispatched radio messages to other behavior staff.
12/2018 to 06/2021 Security Officer Guardtexas – Lakeway, TX,
- Followed established security and safety procedures and posted orders to include enforcement of Chicago public schools rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Secured students, personnel and premises by inspecting building, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Provided security presence for large events with more than ten attendees.
09/2016 to 12/2018 Security K-9 Handler Aaa Northern California, Nevada And Utah Insurance Exchange – Lodi, CA,
- Analyzed and evaluated information to determine appropriate criminal activity.
- Attained staff feedback to deliver information to superiors for corrective action.
- Partnered with Chicago mass transit unit members to implement protection service initiatives and achieve team objectives.
- Wrote detailed arrest and accident reports.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to Chicago mass transit unit or appropriate supervisors.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Secured Chicago transportation Authority staff, passengers, structures and underground tunnels.
- Maintained high alert visibility to deliver a safe and secure environments for everyone.
- Decreased crime and security incidents utilizing a protection well trained K-9 as partner durin operations.
05/2016 to 09/2016 Hospital Security Officer Pep Boys – City, STATE,
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Communicated with team members and building management via radio, telephones, computers and proprietary CCTV software.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at hospital facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Demonstrated leadership by making improvements to work processes and helping to train others.
02/2006 to 04/2010 Automotive Service Advisor Company Name – City, State,
- Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
- Describe automotive issues to master technicians and effectively diagnose and repair customer's vehicle problems.
- Presented sales quotes, collected payments and filed warranty claims.
- Review service history with clients and make recommendations based on needs, requests & concerns.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Maintained cleanliness, neatness and organization of customer areas.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Responded to questions about local area and company services.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Expected in 10/2010 GED:
Richard J. Daley - Chicago, IL,
GPA:
Expected in 05/2019 Associate of Arts: Criminal Justice
Richard J. Daley - Chicago, IL,
GPA:
Spanish:
Native/ Bilingual
- K-9 Handler Certification.
- Unarmed security certification.
- Armed security certification.
- CPR Certification.
- Mandated reporter Certification.
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