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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skilled to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at Action K-9 and Board of Education facilities. Keen to offer 10+ years of experience and take on challenging new role.

Skills
  • Vigilant and watchful
  • Reliability
  • Patrolling
  • Premises surveillance
  • Security procedures knowledge
  • Customer service
  • People skills
  • PPE use
  • Maintenance & Repair
  • Time management
  • Working collaboratively
  • Data management
  • Team building
Experience
11/2021 to Current
Behavior Modification Technician Swedishamerican Roscoe, IL,
  • Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
  • Participated in emergency, evacuation and shelter drills to prepare for health or safety emergencies.
  • Managed building access control systems and developed lock and unlock protocols with key control.
  • Mentored students to help foster positive and safe learning environment.
  • Mediated conflicts between students and teachers.
  • Built safety plans and provided guidance on updating plans.
  • Dispatched radio messages to other behavior staff.
12/2018 to 06/2021
Security Officer Guardtexas Lakeway, TX,
  • Followed established security and safety procedures and posted orders to include enforcement of Chicago public schools rules, policies and regulations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Secured students, personnel and premises by inspecting building, patrolling property and monitoring surveillance cameras.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Provided security presence for large events with more than ten attendees.
09/2016 to 12/2018
Security K-9 Handler Aaa Northern California, Nevada And Utah Insurance Exchange Lodi, CA,
  • Analyzed and evaluated information to determine appropriate criminal activity.
  • Attained staff feedback to deliver information to superiors for corrective action.
  • Partnered with Chicago mass transit unit members to implement protection service initiatives and achieve team objectives.
  • Wrote detailed arrest and accident reports.
  • Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to Chicago mass transit unit or appropriate supervisors.
  • Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
  • Secured Chicago transportation Authority staff, passengers, structures and underground tunnels.
  • Maintained high alert visibility to deliver a safe and secure environments for everyone.
  • Decreased crime and security incidents utilizing a protection well trained K-9 as partner durin operations.
05/2016 to 09/2016
Hospital Security Officer Pep Boys City, STATE,
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Communicated with team members and building management via radio, telephones, computers and proprietary CCTV software.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at hospital facilities.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
02/2006 to 04/2010
Automotive Service Advisor Company Name City, State,
  • Actively listen to customer's issues, arrange appropriate service levels, based on service delivery standards
  • Describe automotive issues to master technicians and effectively diagnose and repair customer's vehicle problems.
  • Presented sales quotes, collected payments and filed warranty claims.
  • Review service history with clients and make recommendations based on needs, requests & concerns.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • Maintained cleanliness, neatness and organization of customer areas.
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Responded to questions about local area and company services.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Education and Training
Expected in 10/2010
GED:
Richard J. Daley - Chicago, IL,
GPA:
Expected in 05/2019
Associate of Arts: Criminal Justice
Richard J. Daley - Chicago, IL,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Certifications
  • K-9 Handler Certification.
  • Unarmed security certification.
  • Armed security certification.
  • CPR Certification.
  • Mandated reporter Certification.

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Resume Overview

School Attended

  • Richard J. Daley
  • Richard J. Daley

Job Titles Held:

  • Behavior Modification Technician
  • Security Officer
  • Security K-9 Handler
  • Hospital Security Officer
  • Automotive Service Advisor

Degrees

  • GED
  • Associate of Arts

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