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Security Officer Resume Example

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SECURITY OFFICER
Summary

Self-motivated with 5 years of experience in guest services. Reliable and enthusiastic individual, Skilled in customer engagement, Known for remaining poised and calm in busy environments. Adaptable and courteous professional seeking employment. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers. Remarkable at providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge. Hardworking and reliable Highly organized, proactive and punctual with team-oriented mentality. Motivated to apply education. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in Windows EXP,7,&10, Microsoft also Excel. With advanced interpersonal abilities. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Payment oversight
  • Room inventory
  • Correspondence management
  • Supply stocking
  • Generating reports
  • Managing reception
  • Guest services
  • Multi-line phone systems
  • Greeting guests
  • Posting charges
  • Performing wake-up calls
  • Reservations
  • Overseeing front desk
  • Resolving issues
  • Checking guests in and out
  • Effective planning
  • Microsoft Office
  • Administrative skills
  • Hospitality services
  • Cash transactions
  • Conflict management
Experience
Rising Star Casino ResortJune 2020 to CurrentSecurity Officer
Rising Sun, IN
  • Patrolled 40,000 square foot premises to ensure safety of employees and visitors.
  • Worked with local and federal law enforcement agents to coordinate apprehensions.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Monitored and secured building entrances.
  • Circulated among patrons and customers to keep abreast of any emergent security situations.
  • Skillfully operated scanning equipment to keep entrance lines moving efficiently.
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Checked and secured building entrances.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
  • Documented all security-related situations, including in-depth reports for submission.
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals to areas for processing.
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
  • Responded to emergency situations, typically within minutes to minimize risk and injury.
  • Monitored security cameras and fire, building and alarm systems.
Rising Star Casino ResortJune 2017 to March 2020Hotel Front Desk Clerk\ Night Auditor\ Reservation
Rising Sun, IN
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Input customer data using software and made immediate updates to reflect room changes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests through active response, dedicated assistance and improving customer retention.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Addressed and welcomed 300 guests to business per day, improving overall customer service and engagement.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to management . audit and employees on nightly basis.
  • Planned customized itineraries for guests, including lodging and golf, also gambling activity, resulting in promotion of local tourism and entertainment industries.
  • Managed customer complaints and rectified issues to complete satisfaction.
Stratosphere QualityMarch 2016 to June 2017Quality Control Inspector
Greensburg, IN
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Documented nonconformities immediately and recommended techniques for prompt resolution.
  • Completed non-destructive tests and visual inspections continuously.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
LaCosta Facility Support ServicesMay 2010 to March 2016Supervisor
Greensburg, IN
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Performed minor repair work on equipment to keep jobs on task, notifying maintenance department of major machinery failures.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Enhanced group productivity with development and implementation of new strategy.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Supervised successful team of 20 by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Trained newly hired employees on all equipment and created training manual for all to use as reference guide.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Assisted with administration of state-required testing by handling and disposing of hazardous waste, chemicals. mixing of chemicals, chemical reactions, and blood borne pathogens
  • Conducted training needs assessments and provided ongoing training for staff.
  • Performed evaluations and reviews for 20 employees.
  • Coached and mentored 20 staff members by offering constructive feedback and asking about long-term career growth goals.
  • Interviewed, hired and trained new employees.
  • Developed positional rotation to support continuous improvement and operator development.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Education and Training
Rising Sun High SchoolMarch 2020GEDRising Sun, IN
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Resume Overview

Companies Worked For:

  • Rising Star Casino Resort
  • Stratosphere Quality
  • LaCosta Facility Support Services

School Attended

  • Rising Sun High School

Job Titles Held:

  • Security Officer
  • Hotel Front Desk Clerk\ Night Auditor\ Reservation
  • Quality Control Inspector
  • Supervisor

Degrees

  • GED

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