The day I was able to obtain a work permit I began working my first job almost immediately after at the local theater in Red Bluff.
There i learned a vast bit of my had knowledge of customer service skills, to handling cash and money tills, time management and organization skills as well as a well rounded sense of responsibility and accountability.
I held that first job for close to 8; loyally.
I do well with handling customers and found more often than not a kind of friendship built with many returning ones.
After several years of working at the movie house, I then took my skills, training and experience learned and went out in search of things both new and familiar and over the course of the last 10 plus years, landed employment with several styles and types of work including the familiar customer services, food handling and prep, events management and security and much more.
I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
I'm confident and non hesitant yet approachable.
I consider and even pride myself in being honest and upfront. Not afraid of taking on unfamiliar tasks but rather excited and eager to learn even more skills both familiar with and new.
Thank you to any and all employers who've taken the time and considerations of having me be a possible candidate for the jobs and newest member of their hard working teams in which I very much look forward to.
- Patrolling
- Reliability
- Premises surveillance
- Criminal law understanding
- Vigilant and watchful
- Security procedures knowledge
- Organization
- Active listening
- Relationship building
- Critical thinking
- First Aid/CPR
- People skills
- Time management
- Planning
- Safe food handling
- Quality control
- Food assembly
- Plating and presentation
- Proper storage and preservation
- Reliable & trustworthy
- Basic math
- Data management
- Planning & organizing
- Computer skills
- Organizational skills
- Supervision & leadership
- Stocking shelves
- Driving customer satisfaction
- Maintaining clean premises
- POS systems
- Payment processing
- Age verification
- Selling gasoline
- Change giving
- Cash Handling
- Cash management
- Scanner operations
- Returns and exchanges
- Cash register operation
- Effective customer upselling
- Merchandise restocking
- Cash drawer balancing
- Credit and cash transactions
- Customer assistance
- Loss prevention
- Security monitoring
- Liquor regulations and compliance
- Coin counting
- Product recommendations
Pittsburgh, PA, 05/2019 - Current
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Communicated with team members and building management via radio, telephones, computers.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Made sure as much possible to maintain a smooth, safe and enjoyable environment for any and all event goers of various events. [Ex. Music festivals, racing events, car shows, weddings etc.]
City, STATE, 10/2017 - 02/2018
- Adhered to all regulatory standards regarding safe and sanitary food prep.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Marinated and pre-cooked [Type] and [Type] meats for appetizers and entrees to prepare for meal service.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Made all meals in accordance with company standards and requirements.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
City, STATE, 01/2017 - 12/2017
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered customers' questions and addressed complaints in person and via phone.
- Responded to questions about local area and company services.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
City, STATE, 05/2009 - 05/2016
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Maintained prompt start/end schedule for all theater room viewings, threading the film to be ready for it's next showing at the end of each viewing.
- Cleaned theater rooms of all trash, mopping when necessary between shows, otherwise only after last screening of the night.
- Handled any discrepancies or problems regarding any unwanted disruptive and rude viewers to maintain enjoyable and comfortable experience for the other paying customers attending.
- Maintained and deep clean the building at the end of each shift, disposing of all trash and recycling properly as well as close out any drawers used for sales if needed.
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Resume Overview
School Attended
- Red Bluff High School
Job Titles Held:
- Security Guard/Security Event Staff Member
- Prep Cook
- Gas Station Cashier/Team Member
- Customer Service Cashier/Projectionist
Degrees
- High School Diploma
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