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security guard officer resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I want to succeed in a challenging work environment, while building the success of the organization and furthering my professional experience. I am seeking a position that both allows me to use my years of customer service and interpersonal skills while maintaining safety and security operations. Core Strengths Capable of learning and applying complex concepts Excellent interpersonal, telecommunications, and customer service skills Well-organized and detail-oriented when completing tasks Dependable, self-motivated and disciplined to manage multiple assignments efficiently Active listener, efficient and effective problem solver

Skills
  • First Aid and CPR Certified
  • CCTV Surveillance
  • Detail-Oriented
  • Professional Demeanor
  • Attentive and Observant
  • First Aid Training
  • Customer Service
  • Team Player
  • Security Regulation Enforcement
  • Federal and State Regulation Compliance
  • Employee and Visitor Screening
Experience
Security Guard Officer, 07/2022 - Current
 Chenega Corporation – North Springfield, VT,
  • Adhered to production standards, deadlines and guidelines.
  • Interacted with customers in friendly way.
  • Demonstrated efficiency and dedication to quality by contributing to over completed jobs.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Identified suspicious activity to determine appropriate response.
  • Verified photo IDs and tickets to allow guests passage.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Observed patrons and customers to quickly address security situations.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Searched bags manually to identify prohibited items and contraband.
  • Maintained high levels of alertness throughout shifts.
Cargo Agent, 07/2020 - 04/2022
 Unifi – Jacksonville, FL,
  • Directed cargo loading to monitor even distribution of weight.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Conducted inventories and updated database to reflect accurate cargo information.
  • Checked import and export documentation to determine cargo contents.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
Security Officer, 05/2019 - 05/2020
 Jps Health Network – Arlington, TX,
  • Responsible for securing premises and personnel by patrolling property on foot
  • Reviewed and monitored property by using surveillance equipment and security protocols
  • Responsible for preventing and documenting loss and damage to property
  • Assisted in enforcing policy and procedures set by property managers
  • Responded, investigated, and reported safety/security threats, accidents, incidents, or irregular activities
  • Operated a two-way radio and served in a rotating schedule to include (holidays, weekends, nights, during emergencies)
  • Provided assistance to customers, visitors, and other staff members
Deli Clerk, 07/2017 - 06/2018
 Mississippi Market Natural Foods Co-Op – Saint Paul, MN,
  • Prepared customer orders by phone, online, and in-store
  • Operated various deli equipment to fulfil orders (cash register, meat and cheese slicer, oven, fryer)
  • Filled and maintained proper sanitation and prepared food guidelines
  • Assisted customers by recommending, selling, and providing samples of deli products
Customer Service Representative, 02/2015 - 09/2015
 Rapid Global Business Solutions, Inc – Lima, OH,
  • Responsible for front-desk operations which include responding to customer inquiries and complaints
  • Assisted customers during checkout process and maintained cash register functions
  • Bagged groceries and maintained a clean shopping environment
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative, 10/2014 - 07/2015
 Rapid Global Business Solutions, Inc – Los Angeles, CA,
  • Conferred with customers by phone or email regarding products and services
  • Responsible for data entry, order support, canceling accounts, and documenting complaints
  • Assisted other staff members in completing daily tasks
  • Responsible for basic operations of a cash register to process refunds and dispute charges
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education and Training
High School Diploma: , Expected in 06/2013
-
Miami Jackson Senior High School - Miami, FL
 GPA:
Status -

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Resume Overview

School Attended

  • Miami Jackson Senior High School

Job Titles Held:

  • Security Guard Officer
  • Cargo Agent
  • Security Officer
  • Deli Clerk
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • High School Diploma

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