Inspect and Patrol outside and inside of buildings, check and secure doors, surveyed multiple CCTV feeds to closely monitor important areas of the property.
Monitor and reset alarm systems, reset resident pendant alarm, monitored premises and recorded activity in daily officer reports, verified photo IDs to allow guests passage. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Response to medical emergencies, dispatched first responder, provide emergency assistance for first responder and help assist with resident with emergencies situation.
Check fire panel to ensure no alarms is present, Patrol building and surrounding area, inspect parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Escort individuals too and from their vehicles, trained new security offices on safety protocols and company standards.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions, wrote detail reports regarding daily security activities and notable incidents, conduct foot and vehicle patrols, monitoring vehicle traffic, secure and unlock gates, door and roof access.
Apex Systems - Weight Station Operator Ames, IA, 01/2014 - 06/2015
Operate and verify HMI computer system is operating properly, connect and disconnecting IBC, lifted heavy loads regularly to efficiently move raw materials.
Perform a magnet check, practiced safe and hazard-free work environments in line with company standards, clean and sanitize work space and environment, met daily production goals by working efficiently, managed and supervised daily activities.
Help implemented procedures and guidelines to help cut waste and costs resulting in time reduction and increase productivity, set up and performed hand and automatic assembly, inspect finished parts and components to enforce standard and uncover defects prior to shipping out equipments
Operate computer to access equipment schematic, tracking,order parts, and assemble equipment.
Help assist employee meet production deadlines, train new employees, Help assist processors and engineer designed better tools for a safe work place.
Operate varies power tools equipment, and overhead hoist.
Lubricate and wiped equipment and tool to maintain safety and cleanliness, sort and placed materials or items on racks, shelves or bins according to predetermined sequence.
American College Of Surgeons - Owner/Janitor Chicago, IL, 05/2002 - 10/2006
Administered cleaning proposal to various businesses owner and managers, devised business and marketing plans and prepared monthly financial reports, set pricing structures according to market analytics and emerging trends.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations, trained teams on specific operational procedures led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
Administered OSHA guideline to each employee
Conduct weekly inspection and maintain a close relation with businesses owner and managers and ensured building was being properly cleaned and maintain
Process employee time sheets, and payroll.
United Asset Coverage - PBX Phone Technician City, STATE, 04/2005 - 08/2006
Work 20-50 customers ticket daily, improved rate of resolved trouble tickets by implementing working ticket to resolved customer issues, Manage Avaya and Meridian PBX equipment, configured PBX equipment using data network communication protocols, programmed and remotely dial into customer equipment.
Troubleshoot and isolate problems, used Remedy software for tracking customer ticket, document customer correspondence in CRM to track request.dispatch field technicians to customer premise, coordinated trunk testing with phone vendors to troubleshoot possible problems, and tests with field technician, answered normal and after-hours service calls.
Educate customers on special pricing and replacement parts that could impact customers equipment pricing, such as; customary charges from vendors and suppliers. juggled multiple projects and tasks to ensure high quality and timely delivery
Part of the technical group that launch 2800 cell site in the Chicago market, Installed, set up, repaired, troubleshooted and isolated problem relating to our cellular radios and Nortel DMS switches. cloned, turn up, and upgrade software parameters for cellular radios
Used Remedy ticketing systems for tracking tickets, updating and improving rate of resolved trouble tickets, de-escalated problematic customer concerns, documented customer correspondence Remedy to track requests, problems and solutions
Monitor Nortel DMS 100 switch and cellular radios
Daily task includes; turn-up and test trunks, built trunks, data filled the switch, troubleshoot 911 trunks, performed back-up billing, image dumping, pulsed up call in the switch, performed test calls with field technicians in the field, perform translation in the switch, performed data base backups, conduct maintenance on equipment hardware and software, assist RF engineering, and handle voicemail testing and troubleshooting
Performed head to head testing with Telco, replace cards for Nortel DMS 100 switch, laid out cabling plans and ran through buildings to desired location,hard wired equipment TCU, BTS, OC3, T1, and DTC, used T-berd for testing equipment.
MCI WorldCom - Install Technician City, STATE, 04/1999 - 09/2000
Worked 30-40 customers ticket daily, de-escalated problematic customer concerns, maintaining calm, friendly demeanor. documented customer correspondence in CRM to track requests, problems and solutions. assist customers with status updates on circuit routing, test and turn-up circuit, disconnect and re-route existing circuit.
Tested head to head with field technician, monitor customer network, check for alarms, errors in the DAC, troubleshoot circuit and isolate problem
Worked on frame relay, ATM, ISDN, private line, voice and data circuits
Worked on DMS 250 switch, date filled the switch; test turned up trunks, coordinated testing with field technician, and remotely tested with Telco.
Ameritech - Data Manager City, STATE, 05/1997 - 03/1999
Worked in the NOC operation call center, monitor and remotely tested circuit for major businesses
Troubleshoot DS1, DS0, frame relay, SMDS and ATM circuits for five state regions
Help provide and support local and wide areas networks for fortune 500 companies
Coordinated head to head testing with field technician
Used cascade tools for testing frame relay and ATM circuit
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