LiveCareer-Resume

security guard resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational Supervisor with a little over 5 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline. As well as an observant security guard accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Skills
  • Firearms Expertise
  • Team Player
  • Coaching and Mentoring
  • Reliable and Responsible
  • Unarmed Security Guard Certification-DPSST
  • Vigilant and Watchful
  • Detail-Oriented
  • Pattern Recognition
  • Verbal and Written Communication
  • Detailed Activity Logs
  • Law Enforcement Collaboration
  • Customer Service
  • De-escalation Techniques
  • Conceal Carry License
  • OLCC License
  • First Aid Training
  • Attentive and Observant
  • Adaptable and Flexible
  • Willing to Learn
  • Focus and Follow-Through
  • Customer Service Management
Education and Training
Tualatin High School Tualatin, OR Expected in 06/2018 High School Diploma : - GPA :
  • International Baccalaureate Diploma Candidate
Portland State University Portland, OR Expected in Bachelor of Science : Communications (In-Progress) - GPA :
  • Minor: Black Studies
Certifications
  • Licensed Unarmed Professional - Expires 9/24
  • Licensed Alcohol Permit- Expires
  • Conceal Carry License- Expires
Experience
Neighborcare Health - Security Guard
Olympia, WA, 07/2022 - Current
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals off the premises
  • Responded to alarms and disturbances to maintain safety.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Immediately reported safety hazards for remediation response.
  • Resolved conflicts and restrained patrons from getting into fights.
  • Verified IDs for legal age prior to admission into premises.
  • Confirmed people were not visibly intoxicated prior to entering premises.
  • Utilized exceptional interpersonal skills to professionally diffuse altercations.
  • Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Communicated with team members and building management via radio, telephones, computers and proprietary software.
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
Bj's Wholesale Club, Inc. - Director of Freedom Center
Southington, CT, 10/2021 - 06/2022
  • Established all new processes, procedures and strategic approaches for student
  • success Provided executive-level leadership, innovation, vision, and oversight in the administration of a comprehensive range of student support services, policies and approaches related to student retention, graduation, and academic and professional success.
  • Created processes, procedures, and a student-friendly environment within a shared services approach to support online student success across Alliant International University.
  • Consulted and oversaw student services performance at university ground campus operations.
  • Planned, managed, directed and oversaw the operational budgetary activities relating to Student Success Services, including coaching, counseling, and additional support services.
  • Designed and oversaw the implementation of Salesforce to create a strong virtual support environment and a robust use of trigger metrics, business intelligence and dash-boards to proactively initiate case management approaches for any student vulnerable to attrition or poor outcomes.
  • Collaborated with faculty, program directors, and academic services team to successfully create a course carousel that helps arrange courses in a cohesive sequence to optimize faculty resources.
  • Integrated student learning outcomes and student feedback to enhance operational approach to student engagement.
  • Designed and facilitated an online orientation course taken by first time students that prepared them for success throughout their program.
Fred Meyer - Person in Charge
City, STATE, 03/2016 - 09/2021
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored at least 17 staff members throughout every shift through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Created training manual for employees to use as reference guide.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Trained over 50 employees on business principles, best practices, protocol and system usage.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Reviewed and updated account information in company computer system.
  • Created monthly reports, closed terminated records and performed chart audits to maintain concise records.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Identified, corrected and reported data entry errors for merchandise.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies.

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Resume Overview

School Attended

  • Tualatin High School
  • Portland State University

Job Titles Held:

  • Security Guard
  • Director of Freedom Center
  • Person in Charge

Degrees

  • High School Diploma
  • Bachelor of Science

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