security guard resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Adding, Calculating and Billing Machines
  • Billing Data Verification
  • Itemized Statement Preparation
  • Financial Documentation
  • Equipment Monitoring and Troubleshooting
  • Customer Contact
  • Check Inspection and Validation
  • Relationship Building
  • First Aid Certified
  • Team Player
  • CCTV Monitoring
  • Detail-Oriented
  • Reliable and Responsible
  • Active Listening
  • CPR Certified
  • Data Entry
  • Customer Service
  • Invoice Documentation Management
  • Cost Tracking
  • Problem Sensitivity
  • Value Estimation
  • Verbal and Written Communication
  • Billing and Invoicing
  • Windows XP & Windows Vista
  • Scientific Calculator’s
  • Microsoft Office, Word, Excel and Outlook
  • Criminal Records Searches
  • Background Checks
  • CCTV Surveillance
Security Guard, 04/2019 to Current
Foot Locker Inc.Glendale, AZ,
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored access control systems and key code records for suspicious activities.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Security Concierge, 04/2019 to 09/2019
Chumash CasinoSanta Ynez, CA,
  • Monitored security equipment and operational logbooks to control building access.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Enrollment and Billing Specialist, 05/2017 to 04/2019
Smiths GroupPittsburgh, PA,
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Received and sorted mail, prepared packages for delivery and scanned documents.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Generated financial statements and reports detailing accounts receivable status
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Monitored equipment to check for proper operation.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed vendor and supplier payments on weekly basis.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Created improved filing system to maintain secure client data.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Posted data and kept other records concerning costs of goods or services or shipment of goods.
Customer Service Representative, 07/2015 to 05/2017
Aetna DentalCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided ongoing guest service.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Responded proactively and positively to rapid change.
  • Effective liaison between customers and internal departments.
Education and Training
High School Diploma: , Expected in 05/2015 to Potomac High School - Oxon Hill, MD

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Resume Overview

School Attended

  • Potomac High School

Job Titles Held:

  • Security Guard
  • Security Concierge
  • Enrollment and Billing Specialist
  • Customer Service Representative


  • High School Diploma

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