LiveCareer-Resume

security guard resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Skills
  • Professional Demeanor
  • Detailed Activity Logs
  • Verbal and Written Communication
  • Customer Service
  • Detail-Oriented
  • Team Player
  • Attentive and Observant
  • English Fluency
  • Active Listening
  • Microsoft Office
  • Adaptable and Flexible
  • Reliable and Responsible
  • Data Entry
  • Decision Making
  • Service Oriented
  • Multitasking and Prioritization
  • Data Management
  • Microsoft Excel Certified
  • Customer Service-Oriented
  • Critical Thinking
  • Appointment Scheduling
  • Problem-Solving
  • Inventory Management
  • Office Coordination
Education and Training
University of Manitoba Winnipeg, MB Expected in 04/2024 Bachelor of Science : Environmental Science - GPA :
  • Thesis: Genetically modified organism
  • Minor in Economics
  • Completed professional development in Environmental consciousness
  • Completed coursework in Environmental science and economics
  • Major in Environmental science
Experience
Sanmina Sci - Security Guard
Fremont, CA, 02/2021 - Current
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Monitored access control systems and key code records for suspicious activities.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Health Alliance Of Hudson Valley - Hospital Clerk
Stony Point, NY, 04/2021 - 08/2022
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Real Alloy - Customer Service Representative
Loudon, TN, 04/2018 - 11/2020
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Real Alloy - Customer Service Representative
Macedonia, OH, 03/2017 - 03/2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
Languages
English :
Professional
Negotiated :

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Resume Overview

School Attended

  • University of Manitoba

Job Titles Held:

  • Security Guard
  • Hospital Clerk
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Science

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