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Security Guard Resume Example

Resume Score: 90%

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SECURITY GUARD
Professional Summary

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing strategies, and to delivering success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Skills
  • Problem Solving
  • Energetic and driven
  • Analytics and research
  • Microsoft Outlook, Word and Excel
  • Microsoft Powerpoint
  • FMLA comprehension
  • Audit preparation and reporting
  • Regulatory compliance
  • Creative thinker
  • Excellent work ethic
  • Superior organizational skills
  • People-oriented
  • Strong interpersonal skills
  • Persuasive negotiator
  • Intuitive people management skills
  • Critical thinking
  • Risk management
  • QuickBooks
  • Safety and security
  • Verbal and written communication
  • Communication skills
  • Staff management
  • Surveillance
  • Knowledge of supervisory concepts
  • File and records management
  • Attention to detail
  • Microsoft Office
Work History
Security Guard, 10/2018 to 12/2019
Timberline Security Services – Butte, MT
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Prepared regular written logs and incident report at close of each shift for distribution to my Supervisor.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Responded quickly to incidents and assessed active situations for security concerns.
Account Executive, 05/2017 to 01/2019
Butte News – Butte, MT
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Negotiated prices, terms of sales and service agreements.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Quoted prices, credit terms and other bid specifications.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Created sales contacts with on- and off-premise accounts.
  • Recorded accurate and efficient records in the customer database.
  • Prioritized tasks and projects to meet tight deadlines.
  • Attended monthly sales meetings and quarterly sales training.
  • Kept detailed records of daily activities through online customer database.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and the community to promote long term business growth.
Cosmetologist, 02/2015 to 03/2016
Gib'z Salon and Day Spa – Butte, Montana (MT)
  • Provided all services involved in the beauty industry.
  • Building a clientele base through self marketing and networking.
  • Building strong community relationships and ensuring a positive experience to every client during their services.
  • Anticipated spa and salon guest concerns and addressed them immediately.
  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Communicated all client reservations to appropriate staff.
  • Entered client information into the databases quickly and with minimal errors.
  • Remained polite when speaking with difficult guests on the phone.
  • Communicated effectively with management concerning important customer issues.
  • Managed all front desk tasks, including the maintenance of client records and lab data.
  • Entered customer demographic and preference data on salon computer database.
  • Served as a primary point of contact for members and guests for information on spa products and services.
  • Followed through with client requests in a timely manner.
  • Oversaw the upkeep of the entire facility and notified maintenance for service repairs.
  • Consistently followed all required protocols for scheduling spa appointments.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Called clients to confirm upcoming appointments.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Handled guest complaints calmly and professionally.
  • Maintained a solid knowledge base of all spa and resort products and services.
  • Prepared first time guests over the phone for their selected services.
General Manager, 09/2013 to 08/2015
Acoma Entertainment – Butte, MT
  • Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Determined staffing requirements, and interviewed, hired and trained new employees, and oversaw those personnel processes.
  • Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
  • Performed sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Developed and implemented product-marketing strategies, including advertising campaigns or sales promotions.
  • Recorded employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
  • Compiled employee time, production, and payroll data from time sheets and other records.
  • Kept informed about changes in tax and deduction laws that apply to the payroll process.
  • Completed, verified, and processed forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
  • Developed methods to improve employment policies, processes, and practices, and recommend changes to management.
  • Designed the financial model for a new business unit.
  • Planned and conducted staff training, with an emphasis on work ethic and customer service.
Sales Manager, 04/2012 to 11/2014
Total Biz Marketing – Butte, MT
  • Advised dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
  • Visited franchised dealers to stimulate interest in establishment and expansion of leasing programs.
  • Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
  • Assess marketing potential of new and existing store locations, considering statistics and expenditures.
  • Formulate plans to extend business with established accounts and to transact business as agent for advertising accounts.
  • Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
  • Manage sales team including setting goals, providing incentives, and evaluating employee performance.
  • Developed graphics and layouts for product illustrations, company logos, and Internet websites.
  • Built relationships with customers and the community to establish long-term business growth.
Office/Marketing Manager, 03/2011 to 10/2014
Farmers Insurance Group – Butte, MT
  • Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
  • Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
  • Customized insurance programs to suit individual customers, often covering a variety of risks.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Calculated premiums and established payment method.
  • Performed administrative tasks, such as maintaining records and handling policy renewals.
  • Contacted underwriters and submit forms to obtain binder coverage.
  • Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
  • Answered telephones, direct calls, and took messages.
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Analyzed departmental documents for appropriate distribution and filing.
Compliance Coordinator, 10/2006 to 12/2011
Acadia Montana, AltaCare Corporation – Butte, MT
  • Collected and analyzed data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies.
  • Supervised auditing of establishments, and determine scope of investigation required.
  • Examined records and interviewed workers to ensure recording of transactions and compliance with laws and regulations.
  • Directed the development and implementation of compliance-related policies and procedures throughout an organization.
  • Prepared management reports regarding compliance operations and progress.
  • Provided assistance to internal or external auditors in compliance reviews.
  • Reported violations of compliance and regulatory standards to duly authorized enforcement agencies as appropriate or required.
  • Recorded and maintained patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
  • Monitored patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
  • Observed and influenced patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
  • Collaborated with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed or developmentally disabled patients to treat, rehabilitate, and return patients to the community.
  • Managed the department and supervised clerical workers, directing or controlling activities of personnel in the medical records department.
  • Researched statutes, decisions, legal articles and codes.
  • Managed accounts and records of clients with the highest levels of confidentiality and discretion.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Interpreted and communicated new or revised policies to staff.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Investigated, provided and submitted information to Quality Department about special incidents, events and complaints.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  • Created and maintained computerized record management systems to record and process data and generate reports.
  • Performed deep audits statewide to assess compliance with State and Federal standards.
  • Stayed current with the latest changes to applicable regulatory standards and company procedures.
  • Helped create training programs to handle system-wide issues and maintain compliance.
  • Created and maintained precise and accurate models, charts and reports.
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Audited workplace, employee and management policies and procedures.
Education
Bachelor of Arts: Social and Criminal Justice, 2013
Ashford University - Clinton, IA
  • Graduated Magna Cum Laude
  • Dean's List, Honorable Mention
  • Top 10% of class
  • Golden Key International Honour Society, Inducted 2010
  • Alpha Sigma Lambda, Inducted 2010
  • Academic Honors
  • Cumulative GPA: 3.89/4.0
Bachelor of Arts: Psychology , 2013
Ashford University - Clinton, IA
  • Graduated Magna Cum Laude
  • Dean's List, Honorable Mention
  • coursework in Speech and Communication, Sociology and Psychology
  • Top 10% of class
  • Golden Key International Honour Society, Inducted 2010
  • Alpha Sigma Lambda, 2010
  • Academic Honors
  • Cumulative GPA: 3.89/4.0
Associate of Applied Science: Cosmetology, 2002
Design's School of Cosmetology - Paso Robles, CA
  • Cosmetology coursework
  • Hair styling techniques training
  • Practical Chemical Application course
  • Customer service training
  • coursework on the Fundamentals of Coloring
  • coursework in Esthetics
  • Interpersonal Relations course
Skills

Administrative. Marketing and Advertising, Analytical Skills, Risk Management, Compliance, and Auditing, Interpersonal Skills, Customer service, Decision Making, Detail Oriented, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, Multi-Tasking, Networking, Organizational Skills, Accounts Receivable/Payable and Payroll, Policies and Procedures, Problem Solving, Self-Motivated, Strategic Planning

Additional Information

Willing to Relocate

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Resume Overview

Companies Worked For:

  • Timberline Security Services
  • Butte News
  • Gib'z Salon and Day Spa
  • Acoma Entertainment
  • Total Biz Marketing
  • Farmers Insurance Group
  • Acadia Montana, AltaCare Corporation

School Attended

  • Ashford University
  • Design's School of Cosmetology

Job Titles Held:

  • Security Guard
  • Account Executive
  • Cosmetologist
  • General Manager
  • Sales Manager
  • Office/Marketing Manager
  • Compliance Coordinator

Degrees

  • Bachelor of Arts : Social and Criminal Justice , 2013
    Bachelor of Arts : Psychology , 2013
    Associate of Applied Science : Cosmetology , 2002

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