Security Guard Resume Example
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SECURITY GUARD
Professional Summary
Hardworking Deli Clerk with fiver years of experience in retail support and service. Top notch issue resolution and customer engagement talents. Looking to take on new challenges with organization that values attention to detail. Reliable deli team member able to complete all tasks quickly and with professionalism. Knowledgeable about sanitation and cleaning procedures, inventory rotation and customer relations. Also Focused Medical professional versed in patient assessment, emergency care and SKILLS. . Accustomed to providing critical care in dynamic environments. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Skills
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Work History
Security Guard, 07/2015 to 05/2019
Trident Security Services Inc – Mesa , AZ
Trident Security Services Inc – Mesa , AZ
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Responded quickly to incidents and assessed active situations for security concerns.
- Resolved complaints and issues involving both guests and employees.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported irregularities such as fire and safety hazards to maintenance.
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Barista, 03/2015 to 11/2019
Whole Foods – Torrance , CA
Whole Foods – Torrance , CA
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Created original artwork for specials board display daily.
- Educated coworkers and customers about new products.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
- Maintained regular and consistent attendance and punctuality.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Cultivated ability to recall customers' names and address each by name.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Deli Clerk, 01/2014 to 12/2019
Hilton Grand Vacations – Pinetop , AZ
Hilton Grand Vacations – Pinetop , AZ
- Created appealing food arrangements for party trays and specialized orders.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Maintained proper signage and pricing information for displays, cases and counters.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Inspected equipment such as refrigerators and warming lamps every [Hour] to check compliance with safe operating levels.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Education
High School Diploma: 06/2015
Treasure Coast High School - City, State
Treasure Coast High School - City, State
Associate of Arts: Emergency Medical Technology, 12/2019
Indian River State College - City, State
Indian River State College - City, State
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Acted as shift leader while manager was on maternity leave.
- Recognized for outstanding customer service.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Acknowledged for extraordinary service by supervisors and clients.
- Consistently held the position of best performing store in the region.
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Resume Overview
School Attended
- Treasure Coast High School
- Indian River State College
Job Titles Held:
- Security Guard
- Barista
- Deli Clerk
Degrees
- High School Diploma : 06/2015
Associate of Arts : Emergency Medical Technology , 12/2019
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