Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Unarmed security guard, licensed for 19 years, in N.C., as a private protective services employee, with strong background in management, supervision, training and customer service. Emphasis on public service, and interaction. License holders are required to undergo yearly backround, and criminal reports, as well as random drug testing, to maintain licensing. Strengths, include honesty, trustworthiness, and the ability to be attentive, personable, and articulate, while maintaining the firmness that most public service jobs require. Also, the ability to communicate, fairly effectively, through language barriers, and cultural differences. Willing to try to learn new languages, as needed, for better job performance, and employer benefit.

  • Superb surveillance skills
  • Legible report writing
  • Security operations experience
  • Safety and security
  • English fluency
  • Interpreting procedures and instructions
  • Document preparation
  • Emergency awareness
  • Work ethic
  • Verbal and written communication
  • Punctuality
  • Customer service, and excellent rapport with the public, at all my public service jobs.
Work History
12/1997 to 07/2017
Security Guard Xanterra Parks & Resorts Grand Canyon, AZ,
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Completed reports by recording observations and occurrences following contamination incidents.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Prepared regular written logs and incident reports at close of each shift for distribution to site supervisor, and county personnel.
  • Completed full building and grounds patrols every 1-2 hours, to spot and investigate concerns.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Participated in staff meetings, special events and professional development activities.
  • Patrolled sites on foot to provide visible deterrence to incidents and respond quickly to disturbances.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Oversaw premises, including entry and exit of up to 250 employees and visitors daily.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Informed violators of applicable rules and removed unauthorized individuals from premises.
09/1994 to 06/1996
School Cafeteria Worker Chatham County North Carolina City, STATE,
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Provided product information and menu item explanation in consideration of dietary restrictions.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Reconciled all receipt totals, cash and credit payments to address any shortages.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquitte.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Cleaned food preparation areas, tools and equipment.
  • Assisted guests, including offering personable greetings and taking orders.
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register.
  • Served 200 plus nutritious meals daily to students in grammar and high schools.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Efficiently prepared sandwiches and other menu items for guests.
  • Accurately operated cash register to process aprox 200 customer payments daily.
  • Operated mixers, ovens, flat top grills, commercial size fryers and steam tables, etc., to prepare meats, vegetables and condiments for service.
03/1992 to 08/1994
Day-shift Restaraunt Manager Pizza Hut City, STATE,
  • Worked with G.M. to resolve employee and restaurant problems, improve operations and provide exceptional customer service.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from product quality, and customer service. protecting company reputation and loyal client base.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Developed and executed plans to monitor standard process adherence.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Worked with frequent customers to understand requirements and provide exceptional individual, and quality customer service.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
Expected in 06/1979
High School Diploma:
North Hunterdon H.S. - Hunterdon County N.J.,
Expected in 05/1985
Degree of Completion of Course: Digital Electronics
Colorado State Schooling For Single Mothers - Colorado Springs, CO,

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School Attended

  • North Hunterdon H.S.
  • Colorado State Schooling For Single Mothers

Job Titles Held:

  • Security Guard
  • School Cafeteria Worker
  • Day-shift Restaraunt Manager


  • High School Diploma
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