Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Excellence in Customer Service 
  • Advanced conflict resolution skills.
  • Department of Homeland Security/TSA Security Clearance, (TWIC).
  • Natural leader, with 30+ years of experience.
  • Advanced level of operational effectiveness.
  • Exceptional customer service delivery, written and verbal skills, and advanced situational awareness abilities.
  • Trained in proactive event safety analysis and correction, regarding incidents, activities, public safety assessment, access control, crowd control measures and implementation, customer and crowd conflict resolution, police support and interaction, lost children, medical support, and more.
  • Extensive team supervision and training experience, including proper protocols and procedures.
  • Advanced guard abilities assessment and assignment, maintenance of superior performance levels, utilization of staff to meet needs.
  • Event Security Supervision and Training expert with strong leadership skills and over 30 years industry experience.
  • Focused on exceptional customer service, proactive event safety, guard supervision and training, and asset protection.
  • Excellent verbal and written communication skills, exercised during public/customer and law enforcement interactions.
  • Equipped with an excellent memory and awareness of surrounding people, events and facilities.
  • Acts quickly and exercises sound judgment during crisis and emergency situations.
  • Exceptional problem solving, conflict resolution, and crisis intervention support skills.
  • Extensive experience supporting first responders and law enforcement during emergency situations.
  • Earned "Customer Service Champion" award, 7 times, in 4 years.
  • Promoted at most jobs after a few months of employment based on exemplary performance.
  • Supervised teams of over 25 guards, at many major Bay Area events, with attendance of 500,000-750,000 .
  • Extensive work experience and interaction, with the U.S.Marines, Navy, Army, NCIS, Force Protection, Coastguard, local law enforcement, Port authorities, Fire Marshall, and the public, during San Francisco's' Fleet Week celebration, yearly, since 2006.
  • Spearheaded the design and implementation of a successful new line control and access system., for an event with 8,000+ attendees.
  • Apprehended over 30 event fence-jumpers over the course of a 6 weekend event.
  • Found over 100 Lost Children, during my 30+ year career.
Security Guard, 02/2014 -
Department Of Defense Draper, UT,

  • Searched customer bags and person for unauthorized objects.
  • Monitored xray machines for alerts and checked person with wand, for unauthorized objects.
  • Provided access control at assigned locations.
  • Responded quickly to calls for assistance with intoxicated patrons, medical issues, lost children/adults.
  • Assisted in post event sweeps to clear site.
Security Supervisor, 03/2013 -
Omni Hotels New York, NY,
  • Nightclub, Hotel, and Special Event work.
  • Patrols the facility interior and serves as a general security presence, presents a visual deterrent to crime and rule infractions, responds quickly to customer service, medical, and emergency issues.
  • Promptly reports all incidents, accidents and medical emergencies to head of security. Understands and uses structure of proper chain of command.
  • Observes, analyzes, interviews, and conducts undercover surveillance operations on persons in question.
Security Guard, 03/2013 -
Department Of Defense Dublin, CA,

  • Provided line control and area access control.
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to Head of Security.
  • Checked passes and credentials of persons seeking to enter the property.
  • Covered multiple positions during guard break and lunch periods.
  • Operated scanner to verify ticket authenticity.
  • Identified and reported problematic or intoxicated individuals.
Exit Supervisor, Area Supervisor, Division Supervisor, Facilities Security Supervisor, and more., 04/2006 -
AKEPS/Andy Kilday Event Production Services City, STATE,

  • Exit Supervisor - Supervised a team of guards, maintained break schedule, controlled pedestrian and first responder access, analyzed and corrected path of travel, and managed unsatisfied crowd interactions at exit gate, (KFOG Kaboom 2006).
  • Supervised a team of guards, interfaced and coordinated efforts with Force Protection and Navy personnel, managed line monitor and marshalling attendants, oversaw vendor deliveries, maintained break schedule and provided breaks.
High School Diploma: Math and Science, Expected in
Los Medanos College - Pittsburg, Ca
  • 2 classes away from Associates degree. Forced to stop attending due to financial constraints.
  • 1 year of Nursing school, and medical training. Quit because it was not right for me.
  • 3.90 GPA.
  • Fine Writing Academic Achievement Award.
  • Coursework in Civil Law and Governmental processes.
  • Student Tutor in Math, English, Biology, Anatomy, Microbiology, Physiology, personal counseling.
  • Ca. Guard Card, exp. 2/16
  • CPR/ALS Card exp. 4/17
  • TWIC Card, exp. 11/16
  • Handcuff-to-Arrest certification,
  • basic self defense training.
  • Sociology and Psychology studies and applications, as related to group and individual actions and reactions.
  • Search and Rescue operations and techniques.
  • Ongoing educational advancement and skills application.
Additional Information
  • I have 30 years of event security experience, and 25 years, as a security supervisor/trainer. I have worked all types and sizes of events, with every group of people, in all aspects of event security.
  • I have a one-of-a-kind philosophy about security, supervision, and chain-of-command. I believe that the best security comes from unparalleled customer service. The best customer service is delivered by guards who are constantly improving their work, with the help of mentoring/training supervision, and a clearly outlined command structure.
  • I am an intellectual, forward-thinking, innovative, go-getter, and I apply these abilities to all aspects of security. I am an active problem solver, and conflict resolution specialist.
  • I am a kind, friendly and informative supervisor. I delight in delivering the highest level of service. I am highly organized and exceptionally responsible. I am committed to safety, and actively work to reduce company costs.

Security: Exceptional situational awareness, excellent written and verbal skills, focus and attention to detail, advanced conflict resolution ability, First Aid and CPR, superior customer service, access and line control, multi-tasking, police liaison, security process development, protocols, public safety awareness and control measures, guard supervision.

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Resume Overview

School Attended

  • Los Medanos College

Job Titles Held:

  • Security Guard
  • Security Supervisor
  • Security Guard
  • Exit Supervisor, Area Supervisor, Division Supervisor, Facilities Security Supervisor, and more.


  • High School Diploma

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