LiveCareer-Resume

security guard resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • English fluency
  • Criminal law understanding
  • Vigilant and watchful
  • Reliability
  • Patrolling
  • Security procedures knowledge
  • Premises surveillance
  • Report writing
  • Observant
  • Investigative skills
  • First aid and CPR certified
  • Shift work experience
  • Account updating
  • Professional telephone voice
  • Providing customer support
  • Data entry
  • Payment processing
  • Customer communications
  • Communicating with clients
  • Problem-solving abilities
  • Retail sales customer service
  • Sales expertise
  • Inbound and Outbound Calling
  • Lead generation
  • Drawing blood
  • Reliable & trustworthy
Experience
Security Guard, 06/2022 to Current
Neogenomics LaboratoriesFort Myers, FL,
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Investigated reported incidents to protect company assets.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Observed patrons and customers to quickly address security situations.
  • Reported safety hazards for remediation response.
Security Guard, 01/2021 to 04/2022
Neogenomics LaboratoriesHouston, TX,
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Observed patrons and customers to quickly address security situations.
  • Reported safety hazards for remediation response.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Call Center Representative, 02/2020 to 08/2020
Woodforest BankCoal Township, PA,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Manager in Training, 04/2017 to 12/2019
Kane's FurnitureFort Myers, FL,
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Coordinated work of team of [Number] employees to help each team member carry out accurate [Area of expertise] work.
  • Resolved customer issues efficiently to build loyalty.
  • Enhanced leadership abilities through training and hands-on task completion.
  • Learned company processes, procedures and employee role functions.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Supported staff training, development and evaluation.
  • Utilized technology to engage customers. identify needs and present solutions.
  • Attended meetings and educational webinars to attain knowledge and competency to succeed in evolving market landscape.
Education and Training
: Phlebotomy, Expected in 06/2017 to School Of Phlebotomy - Baltimore, MD,
GPA:
High School Diploma: , Expected in 05/2016 to Patapsco High School & Center For Arts - Baltimore, MD
GPA:

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Resume Overview

School Attended

  • School Of Phlebotomy
  • Patapsco High School & Center For Arts

Job Titles Held:

  • Security Guard
  • Security Guard
  • Call Center Representative
  • Manager in Training

Degrees

  • Some College (No Degree)
  • High School Diploma

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