Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Seasoned Security Officer equipped with excellent communication skills and consistent ability to maintain detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.
Friendly Host with 1 year of resturant experience. History of maintaining counter cleanliness, financial accuracy and best-in-class customer service.
Skills
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Experience
Security Guard, 08/2019 - Current
Common Spirit – Columbus, IN,
Common Spirit – Columbus, IN,
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
- Monitored premises and recorded all activity in daily officer report for submission to shift supervisor at close of shift.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Immediately reported safety hazards including of any nature to shift supervisor for remediation instructions.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
Cashier, 07/2017 - 08/2019
Columbus Hospitality – Ocala, FL,
Columbus Hospitality – Ocala, FL,
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed customer payments quickly and returned exact change and receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed returned items in accordance with store policy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Lead Housekeeper , 01/2015 - 08/2019
Motel 6/Studio 6 – Watsonville, CA,
Motel 6/Studio 6 – Watsonville, CA,
- Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
- Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Disposed of trash, cleaned and organized every area and maintained supply inventory.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Moved heavy furniture, equipment and supplies with hand trucks.
- Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections.
- Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use.
- Responded to requests promptly to clean and sanitize areas after accidents.
- Vacuumed carpets, mopped floors and washed blinds, using company-approved cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Hostess, 06/2015 - 07/2016
Firstservice Residential – Bloomington, MN,
Firstservice Residential – Bloomington, MN,
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delivered outstanding service and support from iniJessical interaction to final departure, maintaining loyal clientele.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Notified servers after seating parties in section for prompt service.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Education and Training
High School Diploma: , Expected in 06/2017
Imlay City Highschool - Imlay City, MI
Imlay City Highschool - Imlay City, MI
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School Attended
- Imlay City Highschool
Job Titles Held:
- Security Guard
- Cashier
- Lead Housekeeper
- Hostess
Degrees
- High School Diploma
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