Security Guard05/2018 to Current ALL BORO SECURITY CORP, Brooklyn, NY
Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
Triaged problems quickly, providing precise and clear information while working under minimum supervision.
Checked and verified photo identification prior to granting facility access.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Call Center Customer Service Specialist07/2017 to 02/2018 COPS MONITORING , LEWISVILLE , TEXAS
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Educated customers how to use company systems, complete forms and obtain desired services.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Contributed to company achieving and holding industry-leading customer service ratings.
Documented and detailed calls and complaints using call center's CRM database.
Resolved customer complaints and addressed emergency requests and needs.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Customer Service Specialist10/2015 to 05/2017 SERVICE EXPERTS, Plano, TX
Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Assessed and offered solutions to improve procedures and customer experiences.
Identified customer issues with products or services, investigated causes, and initiated resolutions.
Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Accurately tracked and recorded all customer interactions in CRM platform.
Directed customers to appropriate departments for additional support.
Attracted potential customers by answering [Product] questions and suggesting information about other products and services.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Recorded product or service failure complaints and notified appropriate departments.
Assisted in training new employees and participated in cross-training with other departments.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Scheduled technician repair appointments at customer request.
Responded to customer inquiries via phone, email, and web-based platforms.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided customers with detailed information on company products, services and materials.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Educated customers on promotions to enhance sales.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Sales Representative11/2013 to 09/2015 CAREER CONNECT, Staten Island, NY
Performed cold-calling and follow-ups with leads to secure new revenue.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Set up appointments with potential and current customers to promote new products and services.
Utilized various sales techniques to develop relationships with customers and drive sales.
Researched potential clients and markets to prepare for appointments.
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Used consultative sales approach to understand and meet customer needs.
Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Helped resolve client problems quickly with superior customer service.
Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Developed strong rapport with customers and created positive impression of business.
Achieved [Timeframe] sales goals by promoting [Product or Service] and enrolling clients by explaining programs and services to interested individuals.
Utilized professional sales techniques to persuasively communicate with clients.
Identified client needs, built relationships and overcame objections to drive sales.
Education
Bachelor of Arts : 05/1994
Baruch College of The City University of New York - New York, NY
Associate of Arts : 06/1990
Kingsborough Community College of The City University of New York - Brooklyn, NY
