Security Guard Resume Example
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SECURITY GUARD
Professional Summary
Skills
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Work History
Security Guard05/2018 to Current
Six Flags, Inc., Valencia , CA
Six Flags, Inc., Valencia , CA
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Checked and verified photo identification prior to granting facility access.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Call Center Customer Service Specialist07/2017 to 02/2018
Recovery Innovations, Durham , NC
Recovery Innovations, Durham , NC
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved customer complaints and addressed emergency requests and needs.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Customer Service Specialist10/2015 to 05/2017
Crane Co., Malvern , PA
Crane Co., Malvern , PA
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Assessed and offered solutions to improve procedures and customer experiences.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Accurately tracked and recorded all customer interactions in CRM platform.
- Directed customers to appropriate departments for additional support.
- Attracted potential customers by answering [Product] questions and suggesting information about other products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Recorded product or service failure complaints and notified appropriate departments.
- Assisted in training new employees and participated in cross-training with other departments.
- Delivered superior client services, fostering strong rapport, retention and satisfaction.
- Scheduled technician repair appointments at customer request.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided customers with detailed information on company products, services and materials.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Educated customers on promotions to enhance sales.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Sales Representative11/2013 to 09/2015
CAREER CONNECT, City , STATE
CAREER CONNECT, City , STATE
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Set up appointments with potential and current customers to promote new products and services.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Researched potential clients and markets to prepare for appointments.
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Used consultative sales approach to understand and meet customer needs.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Helped resolve client problems quickly with superior customer service.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Developed strong rapport with customers and created positive impression of business.
- Achieved [Timeframe] sales goals by promoting [Product or Service] and enrolling clients by explaining programs and services to interested individuals.
- Utilized professional sales techniques to persuasively communicate with clients.
- Identified client needs, built relationships and overcame objections to drive sales.
Education
Bachelor of Arts : 05/1994
Baruch College of The City University of New York - City, State
Associate of Arts : 06/1990
Kingsborough Community College of The City University of New York - City, State
Certifications
- [State] Guard license
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- Measurable results
- Strong summary
Resume Overview
School Attended
- Baruch College of The City University of New York
- Kingsborough Community College of The City University of New York
Job Titles Held:
- Security Guard
- Call Center Customer Service Specialist
- Customer Service Specialist
- Sales Representative
Degrees
- Bachelor of Arts : 05/1994
Associate of Arts : 06/1990
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