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Security Guard Resume Example

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SECURITY GUARD
Professional Summary
Skills
  • Security camera monitoring
  • Dispatch
  • Safety and security
  • Legible report writing
  • Security operations experience
  • Customer service
  • Microsoft Office
  • File and records management
  • Communication skills
  • Emergency response
  • Punctuality
  • Surveillance
  • Verbal and written communication
  • Crime prevention
  • Emergency management
Work History
Security Guard05/2018 to Current
Six Flags, Inc., Valencia , CA
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Checked and verified photo identification prior to granting facility access.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere.
Call Center Customer Service Specialist07/2017 to 02/2018
Recovery Innovations, Durham , NC
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Customer Service Specialist10/2015 to 05/2017
Crane Co., Malvern , PA
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Assessed and offered solutions to improve procedures and customer experiences.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Accurately tracked and recorded all customer interactions in CRM platform.
  • Directed customers to appropriate departments for additional support.
  • Attracted potential customers by answering [Product] questions and suggesting information about other products and services.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Scheduled technician repair appointments at customer request.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided customers with detailed information on company products, services and materials.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Educated customers on promotions to enhance sales.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Sales Representative11/2013 to 09/2015
CAREER CONNECT, City , STATE
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Set up appointments with potential and current customers to promote new products and services.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Researched potential clients and markets to prepare for appointments.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Used consultative sales approach to understand and meet customer needs.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Helped resolve client problems quickly with superior customer service.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Developed strong rapport with customers and created positive impression of business.
  • Achieved [Timeframe] sales goals by promoting [Product or Service] and enrolling clients by explaining programs and services to interested individuals.
  • Utilized professional sales techniques to persuasively communicate with clients.
  • Identified client needs, built relationships and overcame objections to drive sales.
Education
Bachelor of Arts : 05/1994
Baruch College of The City University of New York - City, State
Associate of Arts : 06/1990
Kingsborough Community College of The City University of New York - City, State
Certifications
  • [State] Guard license
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Baruch College of The City University of New York
  • Kingsborough Community College of The City University of New York

Job Titles Held:

  • Security Guard
  • Call Center Customer Service Specialist
  • Customer Service Specialist
  • Sales Representative

Degrees

  • Bachelor of Arts : 05/1994
    Associate of Arts : 06/1990

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