security guard resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Verbal and Written Communication
  • Safety and Security
  • File and Records Management
  • Document Preparation
  • Emergency Response
  • Bag Screenings
  • Facility and Grounds Patrol
  • Table Setting Arrangements
  • Order Accuracy
  • Seating Assignment Preparation
  • Food Preparation and Safety
  • Server Training
Work History
Security Guard, 08/2022 - 01/2023
Kane's Furniture Tampa, FL,
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Completed full building and grounds patrols to spot and investigate concerns
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Oversaw entry and exit of up to number of employees and visitors daily.
Server / Hostess, 03/2018 - 07/2022
Interventional Spine Medicine Plaistow, NH,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Checked identification for minimum age for sale of alcoholic beverages
  • Bussed and reset tables to keep dining room and work areas clean
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Cultivated warm relationships with regular customers
  • Increased sales significantly by upselling higher-end products to customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Answered customers' questions, recommended items and recorded order information
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Asked customers for feedback, solved problems and filled drinks throughout meal
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Inspected dishes and utensils for cleanliness
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Medical Administrative Assistant, 11/2015 - 09/2016
Serco Group Clintwood, VA,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues
  • Improved timely payment of bills by developing flexible payment plans for patients
  • Communicated with patients regarding payments on outstanding accounts
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria
  • Enhanced office productivity by handling high volume of callers per day
  • Developed and managed accurate and confidential patient records
  • Organized paperwork such as charts and reports for office and patient needs
  • Conducted insurance verification and preauthorizations and managed patient charts
  • Supported office staff and operational requirements with administrative tasks
  • Prepared and maintained accurate digital health records for patients
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Provided educational documents and pamphlets to patients
  • Verified insurance coverage to prepare for upcoming patient appointments.
General Clerk I, 04/2016 - 06/2016
Turner Job Corps Center City, STATE,
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures
  • Produced high-quality communications for internal and external use
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience
  • Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication
  • Interacted with customers by phone, email or in-person to provide information
  • Verified transactions, product orders and shipping dates and entered information into databases and reports
  • Routed business correspondence, documents and messages to correct departments and staff members
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Edited documents to keep company materials free of grammar errors.
Certificate : Medical Administrative Assistant, Expected in 09/2016
Turner Job Corps Center - Albany, GA,
Status -
High School Diploma: , Expected in 05/2015
Bishop Hall Charter School - Thomasville,GA,
Status -

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Resume Overview

School Attended

  • Turner Job Corps Center
  • Bishop Hall Charter School

Job Titles Held:

  • Security Guard
  • Server / Hostess
  • Medical Administrative Assistant
  • General Clerk I


  • Certificate
  • High School Diploma

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