Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Highly skilled Security Professional offering vast knowledge of network security at desktop, server and internet levels.

Security Architect adept at designing, implementing, customizing, and upgrading security solutions for large enterprise environments.

  • Strong analytical skills
  • Structured query language (SQL) experience
  • Excellent problem solving skills
  • Information security
  • Capacity and scalability planning
Technical Skills
Windows, Unix, Linux, Mac OSX, VMWare Expert 15+ Current
Work Experience
Security Architect, 2012 - Current
Radancy , ,
  • Architecture and implementation of security products for enterprise class environments. This includes AntiVirus, Firewall, Intrusion Prevention and Whitelisting technologies.
  • Provide onsite assistance for technical issues involving product and infrastructure upgrades and implementation.
  • Provide onsite consulting services for network and host based security products.
  • Create customized security policies to enhance overall security posture.
  • Collaborated with large enterprises in various industries, including the Financial industry, to streamline and upgrade security solutions.
Principal Business Critical Engineer, 2008 - 2012
American Technology Services , ,
  • Specialized in security products including, but not limited to Symantec Endpoint Protection, Symantec Security Information Manager, Symantec Mail Security.
  • Provided timely resolution of technical issues via remote and onsite assistance.
  • Aided in resolution of customer escalations via remote and onsite assistance.
  • Provided customer assistance in architecture and implementation of new products and technologies.
  • Developed, and executed various types of services, including Health Checks, Upgrade Assistance, and customer knowledge transfer.
Security Consultant, 2006 - 2008
Lsinc Corporation , ,
  • Provided consulting services for network and host based security products.
  • Provided consulting services for New York Department of Health on a long term contract.
  • Services included: Administration of complete Symantec Antivirus infrastructure.
  • Evaluation and Deployment of new versions.
  • Beta testing future versions.
  • Evaluation, Planning, and Deployment of Sygate Network Access Control.
  • Provided consulting services for a large scale insurance company.
  • Services include: Administration of Symantec Antivirus Corporate Edition and Symantec Mail Security for Exchange infrastructure.
  • Troubleshooting Symantec Antivirus, Symantec Intruder Alert, and Symantec Mail Security for Exchange issues.
  • Building and testing a Symantec Critical Systems Protection environment.
  • Certification of new product builds for use in production.
  • Proactively provided product and alert information aiding my customers to avoid escalations and to assist in future planning and operational stability.
Security Support Specialist, 2001 - 2005
Symantec Corporation City, STATE,
  • Provided Enterprise phone support for all anti-virus and related gateway products.
  • This includes the anti-virus and content filtering packages for Microsoft Exchange, and Lotus Domino platforms.
  • Provided Helpdesk duties for Level 1 anti-virus technical support agents for all enterprise class anti-virus and content filtering products.
  • After one year, moved to High End Security Products group, focusing primarily on enterprise class gateway firewalls.
  • Raptor/Symantec Enterprise Firewall support from version 6.x to 8.0, SGS 1.0 to 3.x, Velociraptor 1.x, SEVPN appliances, SEVPN Client 7.x to 8.0 and Symantec Clientless VPN.
  • Creation of technical knowledgebase documents, both internal and customer facing.
  • Enterprise level consulting for both internal and external customers.
  • Team Lead for Symantec Gateway Security products.
  • Management of Firewall lab, which includes: Implementation of new firewall and VPN appliances from Symantec, Cisco, and other vendors.
  • Hardening systems with hostile access.
  • Relocation and.
Education and Training
: , Expected in 1999
Sheldon High School - Eugene, OR

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  • Principal Business Critical Engineer
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