To attain a position as a Technical Support Specialist, Help Desk, or Customer Service Representative.
Highlights
Community development
demeanor
Demonstrated ability to quickly diffuse heated customer situations
Provided a leadership role in a team environment
Supported other team members and facilitated in creating a stress reducData collection and analysis
ed atmosphere
Trained others in the use of applications and in technical support methods
Excellent troubleshooting and logical problem solving skills
High level of written and oral communication skills
Creative ability to solve unusual or difficult problems when logical methods have failed
Demonstrated ability to meet deadlines, and set priorities Technical Skills Verizon Solutions, Reston VA Video operator help desk specialist August 2010 to present
Operating systems, networking in Local Area Network, Wide Area Network.
MS Windows Server 2003.
Active Directory (updating of user profile and reset of password).
MS Office XP (Word, Excel, PowerPoint, Access, and Outlook), Norton AntiVirus, Lotus Notes,
Accomplishments
Process and approved 300+ visitors requests from various Intelligence agencies using secured data base. Monitor/manage meeting rosters and visitors spreadsheet request for assigned customer. Ensured all visitors are cleared for entrance into secure space. Reply to all customer visitor request using Lotus Notes. Ensure all unsecured visitors receive escorts at all times while in secure space. Assist with customer logistical request and ensure all deliveries are accurate and monitor items until delivered to customer. Achieved exceptional certifications for customer services, numerous cash calls and recognizing for All Star 1998 and 2004
REFERNCE UPON REQUEST
Spearheaded the [Number]-acre [Project name] expansion project.
Responsible for supervising, maintaining and managing callouts on shifts, timesheets, scheduling and training incoming officers.
Monitors and provides security access control at entrances of independent US Government agency facilities ensuring authorized personnel are permitted to enter.
Controls portal alarms, watching for intrusions, invalid area access, invalid badges, hot badges, and equipment tamper alarms. Confiscates expired, invalid, non-working badges.
Directly responsible for visitors inputs into the client's visitor database; encouraging decision making at lowest possible level RESULT: "Efficient Access"- An access control solution aimed at meeting the security needs of medium-to-large sized businesses. Ensures 100% participation, yet does not interfere with the client's obligation.
Responds to medical emergencies as a first responder; certified to administer CPR, First Aid, and Automated Electronic Defibrillators as appropriate: Assists in the evacuation of building and relocates personnel to safety zones. Ensures positive personnel identification and control through the production, issuance and verification of identification media.
Provide exceptional support to senior management with 20 years of customer services skills. Have the ability to work well in a team environment supervising 30 or more employees a day in a fast-paced environment.
Developed successful strategies and demonstrated high level administrative competence; processing more than 200 million pieces of merchandise each year. Ensuring all products was delivered within constraints deadline.
Provide on-site logistics, maintenance, and training expertise. Perform property control functions, assist in the procurement of supplies and material, ship documents or material and assist in maintaining inventories.
Responsible for developing and maintaining employees scheduled, time sheets and processing incoming orders, coordinating shipments and handling incoming calls from customers and the field sales forces.
Stand out at accurately labeling freight, monitoring inventory, calculating and verifying quantities and using computers to maintain records and track shipments within high-volume warehouse environments.
Education
Diploma: , Expected in - - , GPA: High School/Diploma
Certifications
CPR CPR and First Aid Customer Services 05E Arrest Authority Inventory Control 01E Security Officer Managerial Leadership Boot Camp for Lotus Notes Employee Safety
Skills
Training, Field Sales, Incoming Calls, Inventory, Logistics, Maintenance, Million, Procurement, Sales, Sales Forces, Access, Access Control, Cpr, Database, Scheduling, Security, Active Directory, Call Center Environment, Cash, Cpr And First Aid, Customer Service, Excel, Help Desk, Inventory Control, Loss Prevention, Lotus Notes, Managerial, Ms Office, Ms Office Xp, Ms Windows Server 2003, Networking, Office Xp, Outlook, Powerpoint, Problem Solving, Receptionist, Retail Sales, Solutions, Technical Support, Verizon, Windows Server 2003, Word
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