Versatile administrative assistant with experience in both financial and customer service environments. Seeking a role of increased responsibility where my skills can help ease and advance others' effectiveness.
Currently manage claimant anxiety by identifying informational needs, instilling trust and resolving perceived conflict with clear, professional communication and fulfilling specific needs.
As one of many events, implemented and directed monthly food distribution involving 20-30 volunteers and over 150 recipients.
Edited and periodically updated teachers'/volunteers' manual for church over several years, including team/individual expectations and guidelines.
Help administrate large securities settlement claims, including data entry into large database, deficiency processing, balancing stock transaction statements, fielding questions, complaints and informational calls for claimants and brokers. Prioritize duties to keep database queues and mail up-to-date daily. Answer phones, email and return incoming phone messages immediately. Garner and disseminate information for brokers filing for large clienteèles. Work as team with other processors to ensure all duties are completed each day. Follow established procedures to ensure claim viability and conformity. Ability to read and understand legal documentation, including calculations for settlement awards, and the communication skills to clearly explain them to claimants. Flexibility to complete jobs assigned by project manager on moment-by-moment basis.
As a pastor's wife for over 20 years, communication and people skills are key. Partnering with my husband in ministry requires a combination of office management, volunteer management, building scheduling, writing, proofreading, web management, event planning on large and small scales, counseling and teaching.
Over the years, was in charge of, in varying degrees, weekly publishing of bulletins and newsletters, correspondence, teachers/volunteers scheduling. Wrote and taught Bible studies with varying degrees of depth and age ranges.
Led service worship and practices, vocally and instrumentally, developing a worship team which performed 2-3 times weekly with up to 8 team members. Merged with other local teams for special events and community worship services.
Organized youth and children's events including combined church youth and large VBS events.
Planned and executed weddings, dinners, fund-raisers, awards, appreciation and recruiting events.
Assisted in counseling, sermon prep and visitation.
Emphasis in Business Economics
Minor in Vocal Music
Minor in French
Member/Officer in Alpha Phi Omega Service Fraternity
Focus on Research Writing, English Dept.
National Honor Society, Top 10% of class, 3.84 GPA
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