scrummaster agile delivery lead resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking, respectful, enabling, tactful,resourceful , alternative, inspiring , nurturing , emphatic , Disruptive and enthusiastic Certified professional with over 7 years of hands-on experience in all phases of Software Development Life Cycle SDLC, Agile, and Project management.


  • Remarkable history of motivating and improving Agile teams to reach highest performance potential by removing impediments as well as implementing best practices and tools using servant leadership style and leading by example.
  • Highly experience in facilitating discussion, decision making, conflict resolution, virtual meetings and introducing new icebreakers to boost team morals
  • Infectiously positive and optimistic, embodying the art of the possible and role- modeling agile principles and value .
  • Actively engage in the agile industry by teaching a free monthly scrum class to folks in my community , attending conferences, Communities of practices and seminars, reading new agile publications, listening to agile podcast, connecting and sharing views on LinkedIn to further develop myself and community
  • Expert in supporting product owners in writing user stories and prioritizing Product Backlog Items and well verse with Enablers, portfolio epics, Capabilities, story and task
  • Demonstrated success in acting as liaison between the product owner and scrum team, listening to scrum team feedback, facilitating meetings, managing project milestones and keeping scrum team members focused.
  • Practical experience in working in large Scale environment (SaFe), and Facilitating Estimation using Planning poker or Complexity bucket / Fibonacci and facilitating Capacity planning .
  • Skilled in working with multiple Scrum and kanban team virtually and onsite .
  • Attention to details, situational awareness, flexible ,quick learner with a positive altitude , self-motivated and ability to multitask and work in a fast-paced environment
  • Articulate communicator fluent in English and French and assist in internal and external communication. Team player with proven ability to develop and maintain strong working relations at all levels and improving transparency and radiating information
  • Deep knowledge and understanding of ALM tools :Jira, Jira Align, Confluence, version one and rally . Well versed with DevOps Concepts and hands-on experience using tools like Slack, Google hangout and Skype for communication. Mural, Jam-board, Hindsight and Idea board for Retrospective
  • Ability to make teams and organization so agile , self- organize and high -performing that i might no longer be needed.

Agile Methodology / Servant Leadership Skills / Scrum Processes / Sprint Planning / Story Based Development/Project Management / Team Training & Leadership / Lean & Kanban / Problem Resolution / Innovation & Change Management / Pair Programming & XP / Lean Software Development/healthcare/CD/CI/ATDD/TDD/agile games /FDD/

Work History
04/2020 to Current
ScrumMaster/ Agile Delivery Lead W.R. Berkley Corporation Lincoln, NE,

Developed Letter - notification processor to send real time alert notification to customers . the processor micro-service send emails notifications to customers through DMS API After completing the real composition (FOP) and imaging load .the Service consume the letter data from imaging SDP topics and check for customers OLR eligibility before emailing letter notification. We also Developed Messaging UI for Destination Graffiti Platform with initial focused on statements transformation . Our aim was to have an easy and intuitive UI for users , making the execution & Management of messaging through correspondence transparent , error free, and efficient . UI was build in a way that it was resilient and extensible to future Graffiti capabilities .Key Contributions:

  • facilitated Demos &Donuts across the Correspondence and Card Delivery ART ( a bi- weekly , casual session intended to cultivate comfortable and feedback loop with stakeholders so as to encourage sharing and collaboration.
  • Supported two scrum teams and assisted one a Kan-ban team in aligning product and Engineering to the plan
  • Teach , Coached and mentor teams, Tech leads, products on emerging agile, Lean and XP methods and the importance of implementing their values and principles .
  • Review Data such as the big Six Agile matrices( (Committed % stories , planned work % , Completion %, Story throughput variance , backlog health and feature cycle time) to illustrate change , delivery trends , insights and discuss actions needed after every sprint
  • Facilitate backlog refinement meeting ensuring a healthy backlog for my teams (making sure my teams have 3 weeks to 6 weeks of ready story at its backlog )
  • Navigating from road map to plan, influencing sequencing, resolving dependencies, identifying and mitigating risk .
  • Drive estimation of work towards goals/milestone using agile techniques and mindset to create a plan and manage the plan using enterprise tools.
  • Proactively bringing solutions to the team to get it back on track and influence and adjust plans based on progress, impediments and dependencies
  • provide transparency and communicate changes in the plan to engineering and product stakeholders.
  • Implement data driven improvement by identify, owing and documenting dependency and risk on Jira Align then Monitor and manage dependencies/risk with other teams to ensure smooth delivery
  • Ensure teams move stories to the right state during daily stand up and ensure the PO move features to the correct PI/ sprint to increase transparency .
  • Introduced trivia questions during daily stand up to give my team another reason to attend the stand up.
  • Facilitate retrospective using tools such as Mural, Hindsight and Jam board and develop and use different icebreaker techniques like solving a puzzle , clue and kahoot games to encourage collaboration , boost team morals and increase team bonding .
  • Used confluence to document my team norms, retrospective, definition of ready and done, Pi objectives, impediments, risk, dependency, teams capacity , teams confidence vote , features, sprint goals and constantly review the documentation with my team during retro to make sure the team is aligned .
  • Work with product owner during sprint planning to developed the the sprint goal, assist in writing good user stories using INVEST, ensuring all unknowns, doubts about a story are clarified to the team .
  • Ensure , all ready stories have acceptance criteria, story point, assignee and plan sprint before the team commit
  • Determine teams capacity with input from every team member, set up zoom meetings , planning tool ( jam board, spreed sheet)during PI planning .
  • Protect team from over commitment, and create a safe environment for collaboration and for team members to express themselves without fear of blame, retribution or of being judge with an emphasis of healing and solving a problem .
  • utilized team feedback and agile metrics from Tableau Report to Display the Jira Align - Data integrity Dashboard so as to identify discrepancy and work with the team to fix the discrepancy so as to continuously improve .
  • Set up a bi-weekly pull up meeting with my manager to discuss progress , road blockers ,ideas and areas of opportunities to constantly improve and add values to my team .
  • Attend other teams ceremonies to learn and gain other techniques and ways to improve so as to can support my team .
  • Use Slack, hangout for internal communication with my team and use jira Align to track my teams features, risk, dependency and used Jira for tracking issues, bugs and task.
  • use the user story techniques during my retro to come up with action items that are s specific, measurable, achievable, Realistic and time-bond
06/2019 to 04/2020
Scrum Master/Agile Coach UnitedHealth Group City, STATE,

Develop United healthcare FIND DR. web application to facilitate members in searching for doctors and clinics, finding dental providers by state, and locating providers for mental health while working as scrum master. Scrum master of a team that Developed Patient Satisfaction Dashboard and Hospital performance Dashboard to enable health professionals access important patient information. Devise and define Quarterly team requirements aligned with departmental and organizational goals. Maintain high quality and consistency in a team by developing internal processes/procedures. Negotiate the minimum viable product for delivery by working in close collaboration with the scrum team and product owner. Manage product team while focusing on improving performance, quality and velocity of the teams.Key Contributions:

  • Facilitated scrum ceremonies like sprint review, sprint retrospectives ,daily- stand -up ,backlog refinement and sprint planning sessions.
  • Used Jira to plan my sprints. Track bugs and use the lira report to examine my team performance
  • Facilitated work allocation and management of the capacity of the team on work items ranging in complexity and size -project/Routine/production support.
  • Used confluence to document team norms and past retrospectives.
  • Initiated and facilitated Scrum community of practice (CoP) to provide support for new scrum master and and supported the enterprise agile transformation need.
  • Derived decision/prioritization based on overall business value as related to work in product backlog
  • Updated agile tracking system to provide transparency of product and sprint backlog and improve lean and agile practices at enterprise level to promote synchronization, alignment and flow.
  • Involved in optimizing release management, architectural runway and center of enablement by liaising with Team, product owner, DevOps, and AML team.
  • Assisted the RTE with PI planning and release planning activities and managed the team using scaled agile framework to deliver critical, time sensitive and artifacts required to support the program
  • Conducted big room planning , lead and facilitate scrum of scrum(SOS)
  • Led 2 weeks time boxed sprints supporting several simultaneous release in varying state of the life cycle and initiated business agility concept
  • Tracked, prepared and deliver team metrics /sprints/release progress and communicated to team, management and program stakeholders
05/2017 to 04/2019
Senior ScrumMaster /Agile Coach M&t Bank Corp. City, STATE,

We Developed a Web base Application (M&T Biz pay ) to enable business customers to pay vendors, suppliers and employees by using a simple and intuitive platform. Also worked on a transformation program that embodies all aspect of banking product ( Auto loan, Mortgage , Repossession, customer leading , credit cards and non- accurals ).Recommended changes and utilized Scrum and Kanban methodologies to improve efficiency and productivity of Scrum team. Increased understanding of projects for team members and organization by creating user stories. Identified dependencies and coordinated with product owner, development team members, and stakeholders to support the release planning. Enhanced knowledge of the Agile team by organizing training sessions on agile software development practices, such as pair programming, TDD, FDD,CI, CD,XP and Agile gamesKey Contributions:

  • Developed and implemented effective strategies aligned with organizational needs by working closely with team members and making work and progress visible to the team and those out of the team
  • Trained agile teams in writing good user stories and acceptance criteria in accordance with the INVEST model.
  • Coached the agile team on successful story decomposition by making large items small deliverable chunks of work
  • Collaborated with other teams in each project and review and/ refined strategy base on the organizational needs
  • Expose impediments and coached the team on removing impediments and partnering with leadership to remove impediments outside the capabilities of the team.
  • Served multiple teams (system and Devops) under SAFe and ensured the core agile principle regarding collaboration, prioritization, visibility and team accountability are being practiced
  • Involved in optimizing release management , architectural runway and the center of embattlement by liaising with the team , Product owner, Devops to improve release thereby improving continuous integration and delivery
  • Created a healthy environment for the team, product owner and stakeholders to negotiate time, scope and budget
02/2014 to 12/2016
Business Analyst/ ScrumMaster DHI Group Inc. City, STATE,

Developed a Hospital/Doctor KBI Dashboard that enables healthcare professionals to access important statistics in real time to increase hospital performance and patient Satisfaction.Conducted training sessions for teams to improve team understanding regarding using Agile, Lean, Scrum, Kanban practice. Created and promoted an open and friendly working environment to maintain high quality of work. Updated key stakeholders regarding project progress by organizing discussion meetings. Ensured transparency and credibility of information by managing all internal and external communication. Supported process customization and custom reporting while working as Jira admin.Key Contributions:

  • Assured continuous improvement by establishing cross team metrics and dashboard.
  • Used Confluence for documentation like creating meeting notes, documenting features, goals and objectives during PI planning
  • Grew the maturity level of Scrum by timely analyzing maturity of Scrum and devising effective strategies.
  • Facilitated discussion, decision making ,conflict resolution and the delivery of committed work goals .
  • Lead team through requirement gathering ,design specification, deployment process to ensure customers business process requirements are met
  • Lead problem solving and coordination effort between various business units while working closely with the IT project manager to create, maintain product backlog and define user stories according to business values.
  • Supported and educated product owners on grooming, planning and maintaining the product backlog
  • Using operational metrics and reports,I performed daily, weekly and monthly review analysis of the current process.
  • Managed deliverables and timelines for all initiatives under the responsibility of the team and served as subject/product matter expert for key areas of the product line and worked with the product manager to help train customers and conduct workshops and support implementation and development as needed.
  • Lead the analysis of business process and business system integration which include the development of functional requirements, design specification and test plans which include process flow diagrams .
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Expected in 12/2013
Bachelor of Science: Computer Science
University of Buea - Buea, Cameroon,
Expected in 03/2020
: Business Analytics
Havard Business School Online - Boston, MA,

Certified SAFe® 5 Scrum Master

Certified SAFe® 5 Agilist

Certified Agile Coach

PMP Certified professional

Business Analytics cohort

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Resume Overview

School Attended

  • University of Buea
  • Havard Business School Online

Job Titles Held:

  • ScrumMaster/ Agile Delivery Lead
  • Scrum Master/Agile Coach
  • Senior ScrumMaster /Agile Coach
  • Business Analyst/ ScrumMaster


  • Bachelor of Science

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