scheduling manager resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Scheduling Manager, 11/2016 - Current City Of Boston, Ma – Boston, MA,
Scheduled visits for 108 caregivers and 98 clients.
Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Assisted in administrative duties.
Set up home care visits with customers and caregivers.
Created weekly and monthly reports and presentations.
Received and screened phone calls and emails.
Participated (weekly) team meetings to update management and staff members on progress.
Organized files developed spreadsheets and scanned documents.
Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll.
Used teletrack software to maintain and update patient database and staff records.
Verified insurance company pre-authorizations and referrals to confirm coverage.
Led team of scheduling coordinators including on call.
Developed and implemented scheduling policies.
Trainer/Consultant- First Aid and Safety/CPR Instructor, 01/2012 - Current Anatomage, Inc. – Santa Clara, CA,
Scheduled and taught in class and online courses to increase learning opportunities.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Monitored participant workflow and behaviors throughout training process.
Human Resources Manager, 12/2008 - 05/2016 Securitas Security Services USA – City, STATE,
Devised hiring and recruitment policies for ( 300)-employee company.
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Liaised between multiple business divisions to improve communications.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Developed succession plans and promotion paths for all staff.
Created and implemented and compliance systems and auditing processes through automation.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Directed job fairs to bring in local talent for long term and seasonal positions.
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Improved team morale by resolving inquiries on new hire initiatives and employee workforce matters.
Initiated and maintained Workers Compensation cases for tracking, reporting and legal mechanics.
Reduced workers' compensation claims by instituting corporate safety training program.
Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Motivated employees through employee appreciation activities/awards /continued training and promotions from within.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Enhanced staff knowledge and awareness on drug abuse and prevention programs.
Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
Created organizational filing systems for records, correspondence.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Adhered to all federal and state guidelines and managed payroll and benefits for over 300 employees.
Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Discovered and resolved complex employee issues that affected management and business decisions.
Structured compensation and benefits according to market conditions and budget demands.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Managed random drug testing for employees.
Boosted customer satisfaction ratings by resolving issues for speedy resolution.
Worked as effective team member while contributing to local and regional HR projects.
Created and implemented forward-thinking initiatives to improve employee engagement.
Education
: Commercial And Advertising Art, Expected in - School of Visual Arts - New York, NY GPA: Status -
: Fine Arts, Expected in - SUNY At Buffalo - Buffalo, NY GPA: Status -
High School Diploma: , Expected in 06/1985 - Hamburg High School - Hamburg, NY GPA: Status -
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Resume Overview
School Attended
School of Visual Arts
SUNY At Buffalo
Hamburg High School
Job Titles Held:
Scheduling Manager
Trainer/Consultant- First Aid and Safety/CPR Instructor