Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly motivated Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars for 100 plus person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details, and hard deadlines.

Skills
  • Clear Care scheduling software
  • Personnel management
  • Service scheduling
  • Meeting planning
  • Technical proficiency
  • Customer relations understanding
  • Customer engagement and support
  • Verbal and written communication
  • Time management skills
  • Phone inquiries
  • Administrative duties
  • Staffing assignments
Experience
09/2015 to 02/2020 Scheduling Manager Cuyuna Regional Medical Center | Baxter, MN,
  • Managed schedules of team of 50+ personnel to keep shifts properly staffed.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Answered phone calls and emails daily.
  • Developed and updated scheduling policies covering all department activities.
  • Faxed reports, scanned documents, developed spreadsheets and organized files for LHCS.
  • Collaborated with outside vendors and served as central point of contact.
  • Monitored workflow and schedules to ensure timely delivery.
  • Developed effective scheduling processes to achieve production objectives.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
  • Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
  • Reviewed schedules of staff scheduled off or call-ins and reassign patient visits accordingly.
  • Maintained client and staff roster with completed and current information.
  • Developed and maintained master staffing schedule.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Entered information into system to update status reports.
  • Entered data into Clear Care to keep all executive calendars updated.
09/2015 to 02/2020 Supervisor of Operations American Medical Response | Hemet, CA,
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
06/1996 to 09/2015 General Manager Red Robin International, Inc. | Gilbert, AZ,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Education and Training
Expected in 05/1993 High School Diploma | Vandalia Butler, Vandalia, OH, GPA:
Expected in Associate of Applied Science | Nursing Sinclair Community College, Dayton, OH GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Vandalia Butler
  • Sinclair Community College

Job Titles Held:

  • Scheduling Manager
  • Supervisor of Operations
  • General Manager

Degrees

  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: