Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly motivated Scheduling Coordinator offering career in handling administrative tasks successfully while maintaining calendars for 100 plus person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details, and hard deadlines.

  • Clear Care scheduling software
  • Personnel management
  • Service scheduling
  • Meeting planning
  • Technical proficiency
  • Customer relations understanding
  • Customer engagement and support
  • Verbal and written communication
  • Time management skills
  • Phone inquiries
  • Administrative duties
  • Staffing assignments
09/2015 to 02/2020 Scheduling Manager Cuyuna Regional Medical Center | Baxter, MN,
  • Managed schedules of team of 50+ personnel to keep shifts properly staffed.
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Answered phone calls and emails daily.
  • Developed and updated scheduling policies covering all department activities.
  • Faxed reports, scanned documents, developed spreadsheets and organized files for LHCS.
  • Collaborated with outside vendors and served as central point of contact.
  • Monitored workflow and schedules to ensure timely delivery.
  • Developed effective scheduling processes to achieve production objectives.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
  • Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
  • Reviewed schedules of staff scheduled off or call-ins and reassign patient visits accordingly.
  • Maintained client and staff roster with completed and current information.
  • Developed and maintained master staffing schedule.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Resolved material and manpower shortage problems quickly and efficiently.
  • Entered information into system to update status reports.
  • Entered data into Clear Care to keep all executive calendars updated.
09/2015 to 02/2020 Supervisor of Operations American Medical Response | Hemet, CA,
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
06/1996 to 09/2015 General Manager Red Robin International, Inc. | Gilbert, AZ,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Oversaw corporate communications to streamline data and information sharing initiatives.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
Education and Training
Expected in 05/1993 High School Diploma | Vandalia Butler, Vandalia, OH, GPA:
Expected in Associate of Applied Science | Nursing Sinclair Community College, Dayton, OH GPA:

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School Attended

  • Vandalia Butler
  • Sinclair Community College

Job Titles Held:

  • Scheduling Manager
  • Supervisor of Operations
  • General Manager


  • High School Diploma
  • Associate of Applied Science

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