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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well seasoned in customer service. Carrying experience in customer service across the food industry, healthcare field, and retail businesses. My advanced people skills set me apart when working with customers and/or addressing their concerns. I am always open to trying something new and will pick up the skills quickly.

Skills
  • Scheduling software
  • Documentation skills
  • Service scheduling
  • Technical proficiency
  • Customer relations understanding
  • Calendar coordination
  • Project scheduling
  • Time management skills
  • Administrative duties
  • Verbal and written communication
  • Phone inquiries
  • Handling customer concerns/complaints
  • Fast Learner
  • Friendly
  • Tech friendly
  • Efficient
Experience
Scheduling Manager, 11/2017 to Current
Balfour Beatty ConstructionFalls Church, VA,
  • Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
  • Developed and updated scheduling policies covering all department activities.
  • Set and confirmed client appointments.
  • Answered numerous phone calls and emails per day.
  • Trained and managed scheduling assistants.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Documented and gathered data on weekly billing numbers.
  • Monitored workflow and schedules to ensure timely delivery.
  • Entered information into Microsoft Excel to update billing and status reports.
  • Consulted with department supervisors and clients to evaluate needs and discuss corrective actions for individual concerns.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Established great customer services skills and relationships with employees and clients.
  • Worked under time sensitive conditions.
  • Organized schedules for new staff and clients.
  • Communicate scheduling changes timely and effectively.
Server, 09/2019 to 01/2020
Square One ConceptsScottsdale, AZ,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Processed customers' payments and provided receipts.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Greeted newly seated guests quickly and efficiently.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Registered Behavior Therapist, 11/2017 to 06/2018
Healthpro HeritageWhittier, CA,
  • Encouraged clients to express feelings and discuss life events in order to help each person develop personal and relational insights.
  • Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Experience in AAC devices.
  • QBS trained
Behavior Technician, 11/2016 to 09/2017
Options Family And Behavior ServicesRoseville, MN,
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Documented patients' activities and behaviors for recordkeeping.
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
  • Developed activity plans and instructional materials to assist with treatment.
  • Experienced with AAC devices.
  • Well versed in de-escalation methods.
Education and Training
High School Diploma: , Expected in 06/2015
Manitowoc Lincoln High School - Manitowoc, WI,
GPA:
Certifications

Certification in Serving Alcohol

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Resume Overview

School Attended

  • Manitowoc Lincoln High School

Job Titles Held:

  • Scheduling Manager
  • Server
  • Registered Behavior Therapist
  • Behavior Technician

Degrees

  • High School Diploma

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