Accomplished Lead Staffing Coordinator/Scheduling Manager who proudly maintains a highly productive, efficient and quality-driven environment at all times. Well-trained Lead Staffing Coordinator/Scheduling Manager offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to participate/run a Staffing Department smoothly.
Creating and maintaining staff schedules.
Provides staffing for schedulers and caregiver's sick leave, vacation and long-term leave.
Schedules client visits according to care plans and staff availability.
Contacts care providers and clients regarding day-to-day changes.
Discerns client services required as outlined in contractual agreements, care plans and urgent requests for care.
Enters and maintains staff and client information in database, client admissions and hospital admissions and discharges.
Maintains staff and client statistics, reports and is responsible for successful rehabilitation of caregivers and restoring the majority to high levels of service excellence.
Maintains "call-off" and retention reports.
Performs general office duties including but not limited to word processing, photocopies, files, shredding, sort/distribute mail, provides reception and telephone services.
Takes "call-offs" after hours and on weekends and handles emergency scheduling emergencies, scheduling issues and client referrals and client intakes.
Oversees employment decisions including hiring and terminations.
Under the direction of the Administrator managed a team of seven Staffing Coordinators in compliance with all guidelines.
Opening new cases and reviewing the appropriateness of staffing of clients.
Reviewing of schedules, documentation, stability of cases.
Directed and assisted Staffing Coordinators with cases, case load assignments, duties, problem solving and training.
Provided recommendations for improvement of work flow, improvement of customer service, employee and customer satisfaction and delivery of services.
Adhering to and providing authorized service hours.
Reporting issues to the Nursing Department.
Reporting complaints and incidents, both reportable and recordable, to the Lead Complaint Investigator.
Providing accurate and timely written and verbal documentation to all departments.
Provided Team Development
Established new business at both a Skilled Nursing Level and Personal Care Aide Level.
Ensured the appropriateness of staff and client compatibility.
Prioritized the quality of care to clients in the community while complying with Erie County, Chautauqua County and New York State Department of Health and Department of Labor guidelines.
Provided detailed and accurate documentation for record keeping.
On-call duties as required/needed.
Assisted with Payroll as needed and ensured accuracy of scheduled service hours.
Began at an Entry Level position as a Personal Care Aide in 1984.
Progressed to an On-call Coordinator position in 1986.
Accepted an In-house Staffing Coordinator position in 1986.
Assistedwith the Compliance Department and implemented a tracking system to ensure Compliance of Staff within the guidelines of the New York State Department of Health.
Assisted and eventually maintained the Payroll Department in addition to Staffing Coordination for an eight week period.
REFERENCES:
Perry Ciambella
Owner FirstLight Home Care, LLC
4245 Union Road
Cheektowaga, NY 14225
Mary C. Martino
V.P. of Operations FirstLight Home Care, LLC
4245 Union Road
Cheektowaga, NY 14225
Diane Nelson
Office Manager, FirstLight Home Care, LLC
4245 Union Road
Cheektowaga, NY 14225
Gregg Grenda
R.N., D.O.N.
Aftercare Nursing Services, Inc.
1540 Huth Road
Grand Island, NY 14072
Doreen Brown
Staffing Coordinator
Aftercare Nursing Services, Inc
97 Meriden Street
Buffalo, NY 14220
Tammy Parucki
Nursing Supervisor
Aftercare Nursing Services, Inc.
1680 Walden Avenue
Cheektowaga, NY 14225
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