scheduling manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Lead Staffing Coordinator/Scheduling Manager who proudly maintains a highly productive, efficient and quality-driven environment at all times. Well-trained Lead Staffing Coordinator/Scheduling Manager offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to participate/run a Staffing Department smoothly.

  • Strong presentation skills
  • Effective staff coach
  • Talented interviewer
  • Accomplished leader
  • Promotes positive behavior
  • Strategic planning capability
  • Planning and development
  • Supervisory training
  • Quality improvement competency
  • Confidentiality requirements
  • Schedule management
  • Team leadership
  • Supply management expertise
  • HR understanding
  • Accurate and detailed
  • Multi-line telephone systems
Work History
Scheduling Manager, 09/2021 to Current
Shiloh Industries, Inc.Alma, MI,
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
  • Served as central point of contact for all outside vendors.
  • Led team of 4 scheduling coordinators.
  • Scheduled activities for 120 service personnel.
  • Conferred with patients to obtain and confirm pertinent billing and demographic information, accurately entering patient and insurance information into system.
  • Received and screened phone calls and emails.
  • Assisted healthcare personnel with non-medical functions such as making travel arrangements, responding to external and internal inquiries and setting up presentations.
  • Conducted daily meetings to update management and staff members on progress.
  • Organized files developed spreadsheets and scanned documents for FirstLight Home Care, LLC.
  • Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at 100%.
  • Developed and implemented scheduling policies.
Human Resources Manager, 06/2020 to 09/2021
Balfour Beatty ConstructionRocklin, CA,
  • Conducted full audit of Human Resource files and implemented corrections adhering to New York State Department of Health Regulations.
  • Improved company standards of hiring including mandatory pre-employment drug testing, reference checks and criminal background checks.
  • Responded appropriately and timely to New York State Unemployment Claims and Disability Claims.
  • Conducted thorough interviews with possible candidates and practiced selective hiring practices.
  • Assumed responsibilities of company purchases.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Reduced process lags by accurately managing confidential records for staff members.
Scheduling Manager, 06/2016 to 06/2020
Camp RecoveryConway, AR,

Creating and maintaining staff schedules.

Provides staffing for schedulers and caregiver's sick leave, vacation and long-term leave.

Schedules client visits according to care plans and staff availability.

Contacts care providers and clients regarding day-to-day changes.

Discerns client services required as outlined in contractual agreements, care plans and urgent requests for care.

Enters and maintains staff and client information in database, client admissions and hospital admissions and discharges.

Maintains staff and client statistics, reports and is responsible for successful rehabilitation of caregivers and restoring the majority to high levels of service excellence.

Maintains "call-off" and retention reports.

Performs general office duties including but not limited to word processing, photocopies, files, shredding, sort/distribute mail, provides reception and telephone services.

Takes "call-offs" after hours and on weekends and handles emergency scheduling emergencies, scheduling issues and client referrals and client intakes.

Oversees employment decisions including hiring and terminations.

Lead Staffing Coordinator, 05/2012 to 01/2016
Camp RecoveryColumbus, OH,

Under the direction of the Administrator managed a team of seven Staffing Coordinators in compliance with all guidelines.

Opening new cases and reviewing the appropriateness of staffing of clients.

Reviewing of schedules, documentation, stability of cases.

Directed and assisted Staffing Coordinators with cases, case load assignments, duties, problem solving and training.

Provided recommendations for improvement of work flow, improvement of customer service, employee and customer satisfaction and delivery of services.

Adhering to and providing authorized service hours.

Reporting issues to the Nursing Department.

Reporting complaints and incidents, both reportable and recordable, to the Lead Complaint Investigator.

Providing accurate and timely written and verbal documentation to all departments.

Provided Team Development

Staffing Coordinator, 05/1994 to 04/2012
Olsten Kimberly Quality CareCity, STATE,

Established new business at both a Skilled Nursing Level and Personal Care Aide Level.

Ensured the appropriateness of staff and client compatibility.

Prioritized the quality of care to clients in the community while complying with Erie County, Chautauqua County and New York State Department of Health and Department of Labor guidelines.

Provided detailed and accurate documentation for record keeping.

On-call duties as required/needed.

Assisted with Payroll as needed and ensured accuracy of scheduled service hours.

Staffing Coordinator, 05/1984 to 05/1994
Company NameCity, State,

Began at an Entry Level position as a Personal Care Aide in 1984.

Progressed to an On-call Coordinator position in 1986.

Accepted an In-house Staffing Coordinator position in 1986.

Assistedwith the Compliance Department and implemented a tracking system to ensure Compliance of Staff within the guidelines of the New York State Department of Health.

Assisted and eventually maintained the Payroll Department in addition to Staffing Coordination for an eight week period.

High School Diploma: , Expected in
Springville Griffith Institute - Springville, NY
Additional Information


Perry Ciambella

Owner FirstLight Home Care, LLC

4245 Union Road

Cheektowaga, NY 14225

Mary C. Martino

V.P. of Operations FirstLight Home Care, LLC

4245 Union Road

Cheektowaga, NY 14225

Diane Nelson

Office Manager, FirstLight Home Care, LLC

4245 Union Road

Cheektowaga, NY 14225

Gregg Grenda

R.N., D.O.N.

Aftercare Nursing Services, Inc.

1540 Huth Road

Grand Island, NY 14072

Doreen Brown

Staffing Coordinator

Aftercare Nursing Services, Inc

97 Meriden Street

Buffalo, NY 14220

Tammy Parucki

Nursing Supervisor

Aftercare Nursing Services, Inc.

1680 Walden Avenue

Cheektowaga, NY 14225

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Resume Overview

School Attended

  • Springville Griffith Institute

Job Titles Held:

  • Scheduling Manager
  • Human Resources Manager
  • Scheduling Manager
  • Lead Staffing Coordinator
  • Staffing Coordinator
  • Staffing Coordinator


  • High School Diploma

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