LiveCareer-Resume

scheduling coordinator resume example with 12+ years of experience

Jessica Claire
Customer Service Representative
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer-oriented Reservation a phone or email to reach positive outcomes. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Agent with over 5 years of experience in airlines. Hardworking with excellent telephone sales skills. Works to answer all guests' questions vi Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Skills

• Microsoft Word,
• Excel, PowerPoint, Outlook.
• ,MSH, MACESS, CMS, Care connect , Metrix,
• Medtech, On contact, interactions phone system
• Ability to work independently with minimal guidance from a supervisor
• Qualitative research,
• time management
• Critical Think
• Quality improvement Provider Relations
• Team building
• Powerful negotiator
• Strong verbal communication
• Project management
• Public speaking
• administrative support,
• processes, Qualitative research,
• quality improvement,
• communication skills
• Screening Directing Calls Data Entry 30-35w.p.m
• Filing
• Problem-solving,

  • Confidentiality requirements
  • Daily timekeeping
  • Telephone etiquette
  • Sorting and labeling
  • HR understanding
  • Bookkeeping
  • Experience performing clerical duties
  • Mail handling
  • Business administration
  • Performance improvement
  • Project Management
Work History
Scheduling Coordinator, 03/2021 - Current
Avalon Health Care Group Portland, OR,
  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes,s deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures
Patient Coordinator, 09/2018 - 12/2018
Atrium Health Whiteville, NC,

• Reach out to all new patients and introduce them to services and products via telephone
• Respond to incoming calls and answer any related questions
• Maintain patient census and reach out to patients prior to them needing their medications
• Ascertain from patients all of their supply needs and review medication inventory
• Offer any additional support or assistance, such as consultations with pharmacists and classes
• Maintain statements and inform patients of co-pays and past due amounts
• Process payments in form of credit card transactions
• Schedule delivery of medication after all patient needs are addressed
• Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
• Provide technical support to physicians, nurses, and patients
• Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
• Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission

Clinical Coordinator, 05/2010 - 10/2017
Chi Health London, KY,

• Conduct member outreach utilizing telephone and mail. Education Provide QI wellness program updates to participating members. Chart reviews in support of HEDIS & QARR reporting processes.
• Provide technical and administrative support to the QI Clinical Manager. Provide monthly metrics of clinical quality activities for dashboard reporting.
• Assist in prep for regulatory site visits. Collaborate with network management representative, to understand broader HF provider initiatives underway with assigned providers. Partner with any on-site Medical Management staff to maximize member outreach for preventive services and chronic disease management, as appropriate.
• Contacts members from assigned campaign lists to instruct them in the appropriate preventive health screenings as indicated by age, gender, line of. Business and other demographics.

Ticket Agent, 06/2006 - 05/2010
Diamond Resorts Corporation Cave Creek, AZ,

• Assisted passengers with the ticketing and baggage check-in process.
• Responsible for all aspects of the ticketing process - selling, printing, reissue.
• Responsible for managing the check-in process - ensuring the customers have the proper documentation for travel. Help the customers with routing, trip planning, and gate boarding.
• Assisted the passengers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, and managing and initiating the boarding process.
• required to operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• required to work consistently in public areas surrounded by other people and be able to understand and respond to a variety of questions about travel information.
• Responsible for escorting unaccompanied minors, disabled passengers, and VIP passengers throughout the airport..

  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces
  • Directed passengers to correct loading gates or areas for departures and connections
  • Investigated complaints to define and correct weak areas
  • Updated schedule monitors, information boards and used PA system to convey current information to customers
  • Input customer reservations, payment sources and contact details into Sabre system
  • Provided schedule, routing and fare information to assist customers with ticket purchases
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements to facilitate quality service
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Provided follow through on all calls with confirmations and dissemination of requested information
  • Sold tickets to customers and assisted with trip planning through scheduling, pricing, and identifying the best transportation routes
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints
  • Utilized to input key data into the hotel's database system
  • Used to input key data into the hotel's database system
  • Sold tickets to customers and assisted with trip planning through scheduling, pricing, and identifying the best transportation routes
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
Education
: phlebotomy , EKG , medical assistant, CPR, Expected in 2007
-
East Orange technical school - East Orange, NJ
GPA:
Status -
High School Diploma: , Expected in 1998
-
Gerald Gourgue - Port -Au Prince Haiti,
GPA:
Status -
Languages
French :
Professional Working:
Negotiated :
:

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Resume Overview

School Attended

  • East Orange technical school
  • Gerald Gourgue

Job Titles Held:

  • Scheduling Coordinator
  • Patient Coordinator
  • Clinical Coordinator
  • Ticket Agent

Degrees

  • High School Diploma

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