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Scheduling Coordinator Resume Example

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SCHEDULING COORDINATOR
Professional Summary

Reliable, multitasking Scheduling Coordinator/ ABR-OE with over 19 years experience. Capable of taking care of all administrative duties, as well as various medical skills. Professional and Friendly with the capability's to problem solve. My desire is to work well with the PA's and ensuring that the Physicians day runs smooth.

Skills
  • Assessment based recognition in order entry (ABROE)
  • Copay collecting
  • Educating patients
  • Insurance pre-certification
  • Tool sterilizing
  • Assisting with procedures
  • Office workflow support
  • Setting appointments
  • Computerized charting specialties
  • Relationship and team building
  • Patient-oriented
  • Conflict resolver
  • Medical device products and services
  • Culturally sensitive
  • Clinical issues understanding
  • Patient care planning
  • Team proficiency

Work History
Scheduling Coordinator, 07/1999 to 12/2018
The Toledo Clinic Neurosurgery Dept. – Toledo, OH
  • Assessment based recognition in order entry (ABR-OE)MA
  • Scheduled procedures, surgeries and doctor appointments for an average of 60 patients per daily. Educating patients and calling in prescriptions (per physician).
  • Managed and appropriately directed inbound telephone calls, mail and faxes.
  • Worked with patients and facilitates to plan and coordinate testing/procedures, ensure a productive patient schedules and Insurance pre-certifications.
  • Developed and implemented scheduling policies.
  • Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
  • Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
  • Worked independently and under guidance to master general clerical tasks.
  • Trained team members, both in the office and remotely.
  • Worked to maintain cleanliness of reception area to maintain welcoming environment.
  • Typed and compiled documents, answered phones and completed paperwork for the office.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Scanned physical files into digital records.
Dietary Cook, 02/1996 to 07/1999
Hospice Of Northwest Ohio – Perrysburg, OH
  • Followed standard recipes, menus and apportions according to established standards.
  • Provided nourishing and health-conscious food to patients and family under sanitary conditions.
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Concession/Staff Supervisor, 09/1986 to 12/1991
AMC Theaters – Toledo, OHIO
  • Inventoried concession items and performed price/cost analysis'.
  • Communicated clear expectations and goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Education
Certificate : Medical Office TermPenta Career Center - Perrysburg, OH

Medical Office Technology

Medical Terminology

High School DiplomaLibbey High School - Toledo, OH
  • Majored in V ocational studies Medical Office Procedures.
Skills
  • Assessment based recognition in order entry (ABROE)
  • Copay collecting
  • Educating patients
  • Insurance pre-certification
  • Tool sterilizing
  • Assisting with procedures
  • Office workflow support
  • Setting appointments
  • Computerized charting specialties
  • Relationship and team building
  • Patient-oriented
  • Conflict resolver
  • Medical device products and services
  • Culturally sensitive
  • Clinical issues understanding
  • Patient care planning
  • Team proficiency

Work History
Scheduling Coordinator, 07/1999 to 12/2018
The Toledo Clinic Neurosurgery Dept. – Toledo, OH
  • Assessment based recognition in order entry (ABR-OE)MA
  • Scheduled procedures, surgeries and doctor appointments for an average of 60 patients per daily. Educating patients and calling in prescriptions (per physician).
  • Managed and appropriately directed inbound telephone calls, mail and faxes.
  • Worked with patients and facilitates to plan and coordinate testing/procedures, ensure a productive patient schedules and Insurance pre-certifications.
  • Developed and implemented scheduling policies.
  • Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
  • Managed the reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
  • Worked independently and under guidance to master general clerical tasks.
  • Trained team members, both in the office and remotely.
  • Worked to maintain cleanliness of reception area to maintain welcoming environment.
  • Typed and compiled documents, answered phones and completed paperwork for the office.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Scanned physical files into digital records.
Dietary Cook, 02/1996 to 07/1999
Hospice Of Northwest Ohio – Perrysburg, OH
  • Followed standard recipes, menus and apportions according to established standards.
  • Provided nourishing and health-conscious food to patients and family under sanitary conditions.
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality.
  • Supervised, trained and developed team members in accordance with company policies and procedures.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Concession/Staff Supervisor, 09/1986 to 12/1991
AMC Theaters – Toledo, OHIO
  • Inventoried concession items and performed price/cost analysis'.
  • Communicated clear expectations and goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
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Resume Overview

Companies Worked For:

  • The Toledo Clinic Neurosurgery Dept.
  • Hospice Of Northwest Ohio
  • AMC Theaters

School Attended

  • Penta Career Center
  • Libbey High School

Job Titles Held:

  • Scheduling Coordinator
  • Dietary Cook
  • Concession/Staff Supervisor

Degrees

  • Certificate : Medical Office Term
    High School Diploma

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