Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Scheduling Coordinator proudly delivering 27 years of exemplary service to deadline-driven company. Valued employee unafraid of working hard and committed to improving administrative processes. Dedicated to keeping accurate calendars, tracking corporate projects and resolving problems. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Skills
  • Service scheduling
  • Calendar coordination
  • Travel arrangements
  • Project scheduling
  • Customer engagement and support
  • Documentation skills
  • OnShift scheduling software
  • Skilled in Office Word, Excel, PowerPoint, Outlook
  • Staffing assignments
  • Phone inquiries
  • Personnel management
  • Time management skills
  • Customer relations understanding
  • Superb active listening abilities
  • Administrative duties
  • Verbal and written communication
  • Ability to schedule production
  • Scheduling and calendar management
  • File and data retrieval systems
  • Report writing
  • Accounts payable and receivable
  • Event coordination
  • Data entry
  • CRM and office management software
Experience
11/1991 to 03/2019 Scheduling Coordinator University Of Pennsylvania Health System | West Grove, PA,
  • Outlined Nursing needs using forecast information.
  • Helped develop and update scheduling policies covering Nursing department activities.
  • Worked with outside suppliers to maintain steady flow of personnel required for 24 hour care to meet established needs for the facility.
  • Managed scheduling of entire Nursing Department for a 100 bed Skilled/Long-term Care/Assisted Residence/Memory Support healthcare facility.
  • Performed background checks on all new prospective employees.
  • Set and assisted monthly Podiatrist visits for healthcare facility.
  • Checked accuracy and integrity of payroll information for Nursing Department and updated missing details.
  • Monitored workflow and schedules to ensure timely delivery.
  • Entered information into system to update status reports for openings in the Nursing Department.
  • Monitored attendance for Nursing Department and reported issues to Director of Nursing and Administration.
  • Handled scheduling for healthcare facility, ensuring that every shift was adequately staffed.
  • Managed schedules of team up tp 130 personnel to keep all shifts properly staffed.
  • Ordered and filled adequate personnel to avoid shortages.
  • Resolved personnel shortage problems quickly and efficiently.
  • Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
  • Coordinated with supervisor and manager to develop and execute scheduling plans.
  • Verified prices and computed totals to complete accurate invoices.
  • Marketed facility at job fairs, schools, and training centers.
09/1991 to 11/1991 Waitress Monarch Casino Black Hawk | Reno, NV,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Greeted newly seated guests quickly and efficiently.
  • Entered customer food orders into computer system.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
02/1989 to 09/1991 Customer Service Specialist Neogen Corporation | WI, State,
  • Led team engaged in delivering assistance to customer service department on daily basis.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Recommended improvements to products and services to mitigate complaints.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Relayed productive customer feedback to marketing teams.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Worked with Manager to develop customer service improvement initiatives.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Exceeded company productivity standards on consistent basis.
  • Trained new employees on procedures and policies to maximize team performance.
10/1986 to 03/1987 Waitress Monarch Casino Black Hawk | Black Hawk, CO,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Greeted newly seated guests quickly and efficiently.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
Expected in 05/2021 Associate of Applied Science | Business Management-Human Resources Stark State College, Canton, OH GPA:
Accomplishments

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  • Recognized as Employee of the Quarter three times for outstanding performance and team contributions.
  • Recognized as Employee of the Year for outstanding performance and team contributions.
  • Recognized as Scheduler of the Year through OnShift (scheduling software company) for outstanding performance and team contributions.

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Resume Overview

School Attended

  • Stark State College

Job Titles Held:

  • Scheduling Coordinator
  • Waitress
  • Customer Service Specialist
  • Waitress

Degrees

  • Associate of Applied Science

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