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Scheduling Coordinator Resume Example

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SCHEDULING COORDINATOR
Professional Summary

Strategic Scheduling Coordinator with unprecedented leadership and time management abilities. Over a twenty-year background in the scheduling coordination field. Looking to tackle new responsibilities and build upon skills as an Administrative Assistant in Wisconsin Rapids and surrounding areas. Outstanding knowledge of office and medical processes and procedures.

Skills
  • Confidentiality requirements
  • Schedule Organization
  • Daily Timekeeping
  • Verbal and Written Communication
  • Scheduling
  • Filing
  • Appointment Setting
  • Insurance Knowledge
  • Administrative Duties
  • Scheduling Proficiency
  • Customer Relations Understanding
  • Experience performing clerical duties
  • Telephone etiquette
  • HR understanding
  • Sorting and labeling
  • Administrative support
  • Mail handling
  • Knowledge of medical scheduling
  • Customer service and support
  • Proficient in Word and current medical software
  • Performance reviews
  • Performance improvement
Work History
Scheduling Coordinator, 01/2012 to Current
Company Name – City, State
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as obtaining reports for office and patient needs.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed physician master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Enhanced office efficiency by handling 50+ callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Implemented Cattails software for digitizing and organizing over numerous medical records.
  • Maintained current and accurate medical records for all patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Organized patient files and streamlined operations to improve efficiency.
  • Successfully scheduled patient appointments and mailed reminder letters to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing and working with numerous vendors.
  • Coordinated patient scheduling, check-in and check-out.
  • Answered phone calls and messages for many physicians in orthopedics, optometry and ophthalmology medical facility, scheduling appointments and handling patient inquiries.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Kept detailed records of office inventories and placed orders for more supplies.
Surgery Scheduling Coordinator, 01/2002 to 01/2012
Company Name – City, State
  • Documented and collected patient data in NextGen to maintain accuracy and security.
  • Conducted major project of transferring all paper charts to electronic charting system with complete accuracy.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Abided by state and federal healthcare guidelines and laws and reported non-compliance issues.
  • Communicated with patients on phone and in person to enter and update medical history in database.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
  • Verified insurance coverage and benefits and communicated directly with patient and their insurance providers for timely scheduling of clinic appointment and surgery procedure.
  • Enhanced office efficiency by handling 50+ callers per day.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Completed and filed financial documentation for patients' short term disability, to include workers compensation forms.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Organized paperwork forms and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for new and returning patients.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Collaborated with assistants and orthopedic doctors to prepare and set up rooms with adequate supplies and equipment.
  • Coordinated patient scheduling, check-in, check-out and payments and office co-payments for billing.
  • Managed physician calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
  • Contacted hospitals and clinics to confirm patients medical histories and prevent inaccurate diagnoses and treatments. Obtained medical records necessary for treatment.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Answered phone calls and messages for multiple orthopedic surgeons, podiatric surgeons and physical therapists in orthopedic and sports medicine facility, scheduling appointments and handling patient inquiries.
  • Assisted in all physical therapy department duties to include scheduling, billing and DME ordering.
Patient Appointment Coordinator, 06/1999 to 01/2002
Company Name – City, State
  • Used Meditech to schedule appointments.
  • Took appointment copayments at arrival.
  • Compiled and reviewed medical charts.
  • Reviewed daily care slips and schedules for doctors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled 100 + calls per 8 hour shift to address customer inquiries and concerns.
  • Resolved scheduling and paper chart problems, improved operations and provided exceptional client support.
  • Took part in operational improvement teams which resulted in savings and improved profit margins.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties. First contact between
  • Increased customer satisfaction by resolving patient issues.
Lead Bartender, 05/1985 to 12/1996
Company Name – City, State
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Generated higher ticket averages by training new employees on suggestive up-selling techniques.
  • Conducted weekly inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
  • Closed out cash register with 100% accuracy and prepared cashier report.
Education
Associate of Science: Administrative Assistance And Secretarial ScienceMid-State Technical College - City, State
  • Awarded bronze graduation honor chords
  • Received a non-traditional student scholarship from educators.
  • Member of International Organization of Professional Women
  • Graduated with 3.9 GPA
Cosmetology And Barbering Mid-State Technical College - City, State
High School DiplomaJohn Edwards High School - City, State
Certifications
  • First Aid/CPR Certified
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Resume Overview

School Attended

  • Mid-State Technical College
  • John Edwards High School

Job Titles Held:

  • Scheduling Coordinator
  • Surgery Scheduling Coordinator
  • Patient Appointment Coordinator
  • Lead Bartender

Degrees

  • Associate of Science : Administrative Assistance And Secretarial Science
    Cosmetology And Barbering
    High School Diploma

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