Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Effective Scheduling Coordinator promoting more than 3 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company. Experienced in using EPIC to manage the daily schedules for up to 200 hospital personnel.

  • Filing
  • Expert in Microsoft Suite
  • Communication Skills
  • Customer Service
  • Detail Oriented
  • Dependability
  • Quality
  • Customer engagement and support
  • Calendar coordination
  • Verbal and written communication
  • Epic scheduling software
  • Billing, Routers
  • Charts, Sales
  • Communication Skills, Scheduling
  • Hardware, Technical support
  • Customer Service, Training materials
  • Data Entry, Written communication
  • Detail Oriented
  • Email
  • Employee training
  • Filing
  • Front office
  • Inventory
  • IT support
  • Leadership
  • Quality
  • Rapport
  • Issue resolution
  • Confidentiality requirements
Work History
Scheduling Coordinator, 06/2019 - Current
Aaa Northern California, Nevada And Utah Insurance Exchange Vacaville, CA,
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed and implemented scheduling policies.
  • Scheduled procedures, surgeries and doctor appointments for average of 40 patients per daily.
  • Established rapport with callers to build loyalty and support retention goals.
  • Documented calls and appointments using Epic.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Maintained current and accurate medical records for over 500 patients.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and referrals for office and patient needs.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
Administrative Support Team Supervisor, 06/2018 - 05/2019
Million Air El Paso, TX,
  • Created, Tested and reviewed created materials.
  • Maintain database of all training materials.
  • Instruct employee training and onboarding.
  • Conduct training through new materials.
  • Review employee performance and learning.
  • Consult with other trainers, managers, and leadership.
  • Develop schedule to assess training needs.
  • Analyze risks and opportunities.
  • Set project timeliness and kept teams on task to complete milestones according to schedule.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Strengthened company's business by leading implementation of General and Regulatory complaint training.
  • Oversaw training and daily performance of 6 staff.
Customer Service Representative, 03/2017 - 06/2018
Saic Detroit, MI,
  • Inquire into customers' purpose of visit or call.
  • Investigated and resolved service issues and/or product problems.
  • Managed customers' database accounts, performed customer verification and processed applications, orders and requests.
  • Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
  • Sort, process, and file contracts.
  • Drop Utility accounts for customers.
  • Process New Enrollments in back office.
  • Liaison for Regulatory complaints, and general complaints from consumers.
  • Verified data integrity and accuracy.
  • Entered details such as payments, account information and call logs into the computer system.
  • Responded to customer requests via telephone and email.
  • Copied, logged and scanned supporting documentation.
  • Upheld privacy and security requirements established by State regulatory agencies.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Help Desk Support, 04/2016 - 01/2017
Cox Communications Inc City, STATE,
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Provided base level IT support to non-technical personnel within the business.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Met and exceeded company sales and productivity goals.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Repaired hardware components on networks, including firewalls, routers and Smartphone devices.
Associate of Applied Science: Computer And Information Sciences, Expected in 2015
The University of Akron - Akron, OH
Associate of Applied Science: Computer Networking, Expected in 2014
The University of Akron - Akron, OH
  • Member of NSCS

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School Attended

  • The University of Akron
  • The University of Akron

Job Titles Held:

  • Scheduling Coordinator
  • Administrative Support Team Supervisor
  • Customer Service Representative
  • Help Desk Support


  • Associate of Applied Science
  • Associate of Applied Science

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