Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Skills
Microsoft Office suite
Front Desk
Microsoft Outlook
Salesforce
Management
Guest Services
Night Audit
Cash Handling
Upselling
Payroll
Office Management
Patient Care
QuickBooks
Customer Service
Microsoft Word
Microsoft Excel
Leadership
Calendar coordination
Travel arrangements
Experience
Scheduling Coordinator, 08/2020 - Current Alliance Healthcare Services, Inc. – Hartford, CT,
Schedule appointments for the clinical team.
Coordinate and prepare schedules for clinical team by utilizing scheduling system AccuPoint.
Resolve and communicate schedule changes to minimize disruption to client visits.
Communicate schedules to the families we serve and clinical team.
Monitor & respond to scheduling voice and email accounts.
Respond to schedule changes and requests.
Work directly with the operations team to ensure the highest quality of family and child-centered care.
Managed schedules of team of 45 personnel to keep shifts properly staffed.
Set and confirmed 60 client appointments.
Developed effective scheduling processes to achieve production objectives.
Reviewed schedules of staff scheduled off or call-ins and reassign clent therapy visits accordingly.
Front Desk Supervisor, 03/2014 - 03/2020 Grand Beach Hotel – Bay Harbor Islands, FL,
Balances hotel inventory and pre-blocks guestrooms on a daily basis.
Book/Post charges for Function Rooms.
Showcases leadership by providing training and support to newly hired associates.
Assists guests of hotel with arrival and departure,.
Create Front Desk schedules.
Secured payments, verified and adjusted billing, ran and reviewed daily reports.
Schedules, prioritizes and follows up on meetings and appointments.
Maintains calendar and issues
reminders and monitors appointments to assure the office operates efficiently.
Coordinates meetings by ensuring that the appropriate software, equipment, meeting space, and other
items (pre-meeting documentation, food, supplies, etc.) are available.
Makes necessary travel arrangements, including ground transportation and hotel accommodations.
Prepares travel itineraries for supervisor and direct reports.
Processes expense reports and monitors incoming invoices and donation requests.
Prepares forms
to process and pay invoices for area office and stores.
Reconciles district ledgers including payroll
distribution on a monthly basis.
Prepares area staff and store managers' payroll; resolves payroll issues when necessary.
Organizes and maintains paperwork and files from all stores in the area.
Handles confidential and/or sensitive information with discretion.
Performs general office duties and completes special assignments and other tasks as assigned.
Conduct 3-6 scheduled appointment calls per day with new clients to gather necessary medical and
work history information to initiate their claim.
Educate clients on the Social Security disability process.
Manage claims through incoming and outgoing calls with clients and departments of the Social Security
Administration and various other sources to ensure timely processing while delivering quality customer
service and results.
Establish trusting relationships with clients so they feel supported throughout the claims process.
Utilize Salesforce to process, document, and save client information.
Education and Training
Bachelor of Science: Healthcare Administration, Expected in 12/2021 - University of Phoenix-Online - , GPA:
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