Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.

  • Microsoft Office suite
  • Front Desk
  • Microsoft Outlook
  • Salesforce
  • Management
  • Guest Services
  • Night Audit
  • Cash Handling
  • Upselling
  • Payroll
  • Office Management
  • Patient Care
  • QuickBooks
  • Customer Service
  • Microsoft Word
  • Microsoft Excel
  • Leadership
  • Calendar coordination
  • Travel arrangements
Scheduling Coordinator, 08/2020 - Current
Alliance Healthcare Services, Inc. Hartford, CT,
  • Schedule appointments for the clinical team.
  • Coordinate and prepare schedules for clinical team by utilizing scheduling system AccuPoint.
  • Resolve and communicate schedule changes to minimize disruption to client visits.
  • Communicate schedules to the families we serve and clinical team.
  • Monitor & respond to scheduling voice and email accounts.
  • Respond to schedule changes and requests.
  • Work directly with the operations team to ensure the highest quality of family and child-centered care.
  • Managed schedules of team of 45 personnel to keep shifts properly staffed.
  • Set and confirmed 60 client appointments.
  • Developed effective scheduling processes to achieve production objectives.
  • Reviewed schedules of staff scheduled off or call-ins and reassign clent therapy visits accordingly.
Front Desk Supervisor, 03/2014 - 03/2020
Grand Beach Hotel Bay Harbor Islands, FL,
  • Balances hotel inventory and pre-blocks guestrooms on a daily basis.
  • Book/Post charges for Function Rooms.
  • Showcases leadership by providing training and support to newly hired associates.
  • Assists guests of hotel with arrival and departure,.
  • Create Front Desk schedules.
  • Secured payments, verified and adjusted billing, ran and reviewed daily reports.
Regional Administrative Assistant, 06/2016 - 09/2018
Abm Flower Mound, TX,
  • Schedules, prioritizes and follows up on meetings and appointments.
  • Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently.
  • Coordinates meetings by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
  • Makes necessary travel arrangements, including ground transportation and hotel accommodations.
  • Prepares travel itineraries for supervisor and direct reports.
  • Processes expense reports and monitors incoming invoices and donation requests.
  • Prepares forms to process and pay invoices for area office and stores.
  • Reconciles district ledgers including payroll distribution on a monthly basis.
  • Prepares area staff and store managers' payroll; resolves payroll issues when necessary.
  • Organizes and maintains paperwork and files from all stores in the area.
  • Handles confidential and/or sensitive information with discretion.
  • Performs general office duties and completes special assignments and other tasks as assigned.
Client Advocate, 08/2014 - 06/2016
Innovation360 Austin, TX,
  • Conduct 3-6 scheduled appointment calls per day with new clients to gather necessary medical and work history information to initiate their claim.
  • Educate clients on the Social Security disability process.
  • Manage claims through incoming and outgoing calls with clients and departments of the Social Security Administration and various other sources to ensure timely processing while delivering quality customer service and results.
  • Establish trusting relationships with clients so they feel supported throughout the claims process.
  • Utilize Salesforce to process, document, and save client information.
Education and Training
Bachelor of Science: Healthcare Administration, Expected in 12/2021
University of Phoenix-Online - ,
English :
Native/ Bilingual:
Negotiated :
Haitian Creole :
Negotiated :

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  • University of Phoenix-Online

Job Titles Held:

  • Scheduling Coordinator
  • Front Desk Supervisor
  • Regional Administrative Assistant
  • Client Advocate


  • Bachelor of Science

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