Detail oriented and experienced scheduling coordinator with seven years experience in medical support field at Mercy. Patient focused, proactive, and exceptionally resourceful team player with passion for service. Highly motivated to expand on current skills and knowledge and grow within ministry.
Maintains effective relationships with clinical staff, leadership and coworkers.
Personable, compassionate patient advocate and team player
Skilled problem solver with driven, analytical mindset
Highly adept in shifting priorities and working effectively in fast-paced, multi-tasking environment
Proven customer service skills in high stress situations
Personal and professional integrity
Scheduling CoordinatorMay 2011 to Current Mercy Health Systems － Rogers, AR
Act as department operations liaison for internal and external customers
Collaborated with supervisor, Referral Manager and Clinic Access Director over six month period to improve patient referral processes.
Supporting Nursing Manager and department clinical staff in transition of infusion referrals to improve patient satisfaction and reduce referral workflow time.
Schedule outpatient imaging via EPIC medical software for Mercy NWA locations across multiple modalities, including interventional radiology procedures, for patients of all ages.
Accurately provide clients with details of any necessary preparation, verify demographic information, and advise of estimate for services in one point of contact.
Work efficiently with high level of accuracy while managing high volume of incoming/outgoing calls, and referral work queues.
Recognize and balance the needs of the patient and performing department, while following established organization and federal guidelines.
Carefully review medical records for accuracy and completion as required by department protocol and insurance companies.
Work to continually improve processes and services by peer collaboration and department huddle board.
Patient Access RepresentativeAug 2009 to Apr 2011 Mercy Health Systems － Rogers, AR
Provided outstanding customer service recognized by Mercy executive leadership outside of the organization as an example of signature service.
Admitted and register patients for services in professional and courteous manner.
Understanding of patients needs, concerns and when necessary, directed to appropriate staff for clinical or financial assistance.
Obtained authorizations for inpatient admissions in compliance with insurance guidelines.
Pricing CoordinatorJun 2007 to Dec 2008 Tyson Foods Inc － Springdale, AR
Responsible for compilation, analysis and timely distribution of wholesale/retail sales data and commodities market trend information to executive leadership and customers.
Maintained master contract files, pricing lists, and RFP's for more than 50 vendors.
Coordinated large scale business unit meetings, including catering and preparation of presentation materials.
Administrative Assistant IIOct 2005 to May 2007 Tyson Foods inc － Springdale, AR
Provided primary administrative support, including travel and expense reporting, for Group Senior Vice President, while assisting in supporting two Vice Presidents, and three Directors.
Handled all incoming/outgoing mail, including mass weekly FedEx broker mailings for 57 off-site Sales Managers.
Created presentations for board members, and multiple other administrative duties as needed.
Drafted proposal and was promoted to Pricing Coordinator.
Technical Skills and Qualifications
EPIC Super User
Staff training/motivation/development - CTS department mentor for 4 years
Knowledge of medical terminology, CPT, and ICD-10 codes