Dedicated Scheduling Coordinator proudly delivering 25 years of exemplary service to deadline-driven companies. Valued employee unafraid of working hard and committed to improving administrative processes. Dedicated to keeping accurate calendars, tracking corporate projects and resolving problems.
Skills
Calendar coordination
Travel arrangements
Service scheduling
Project scheduling
Verbal and written communication
Customer relations understanding
Superb active listening abilities
Documentation skills
Administrative duties
Staffing assignments
Phone inquiries
Time management skills
Scheduling and calendar management
Event coordination
Report writing
Data entry
Experience
Scheduling Coordinator, 06/2021 - Current Guardian Elder Care – Williamsport, PA,
Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
Set and confirmed patients appointments.
Called patients from referral lists and scheduled
Answered inbound calls and made outbound calls to schedule appointments
Lead Scheduling Coordinator, 04/2019 - 04/2021 Vidant Health – Edenton, NC,
Managed schedules of team of 30 personnel to keep all shifts properly staffed.
Monitored workflow and schedules to ensure timely delivery.
Developed effective scheduling processes to achieve production objectives.
Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with company's management team.
Coordinated with supervisor and manager to develop and execute production plans.
Monitored staff overtime
Unit Secretary, 03/2000 - 11/2019 Davita – Philadelphia, PA,
Executed clerical tasks and assisted with all unit duties as directed.
Managed unit call reception and routed calls to correct department.
Provided patient information to facilitate timely admissions and discharges.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Answered phone calls to provide assistance, information and medical personnel access.
Monitored unit supply levels and notified management of ordering needs.
Retrieved physicians' paperwork, including lab test requests.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Transcribed doctors' orders, including medication and lab test requests.
Compiled physical and digital documents, charts and reports.
Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
Drafted and distributed memos and emails for entire unit.
Facilitated timely execution of all lab tests and medication refills.
Managed physician calendar, including scheduling patient appointments and procedures.
Interviewed patients to obtain medical information, weight and height measurements and vital signs to aid physicians with patient care planning.
Medical Office Assistant, 03/2014 - 11/2018 Dr.Norman Jones – City, STATE,
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Contacted pharmacies to submit and refill patients' prescriptions.
Submitted diagnosis and procedure codes for insurance companies.
Organized and managed medical supply inventory to foster continuous availability of required items.
Consistently informed patients of financial responsibilities prior to services being rendered.
Recorded vital signs and medical history for [Number] patients each [Timeframe].
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Performed medical transcription duties.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Prepared patients for examinations, taking vital signs and updating medical histories.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Communicated with patients by phone and via written correspondence.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Assisted patients in preparation for examinations, assessing and recording vital signs.
Printed and filed examination data records according to HIPAA patient standards.
Sterilized medical equipment after each procedure.
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Answered appointment calls to streamline office operations.
Assisted with technical treatments and entered information within patient records and charts.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Improved patient care and daily task efficiency resulting in smoother operations.
Completed clinical procedures and gathered patient data for interpretation by physician.
Positioned patients for optimal comfort prior to procedures.
Education and Training
High School Diploma: , Expected in 05/1994 - A.D. Harris High School - Panama City, FL GPA:
: Certified Nursing , Expected in 05/1995 - Tom P Haney Technical Center - Panama City, FL GPA:
Obtained my certified nursing assistant certificate
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