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Scheduling Agent (Remote) Resume Example

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SCHEDULING AGENT (REMOTE)
Summary

Detailed Administrative work with over 18 years of experience supporting workflow management. Have done many years of clerical and administrative work.

Skills
  • Administrative support
  • Customer service
  • Team management
  • Insurance billing
Experience
Scheduling Agent (Remote)
Farmington, MIDryer Vent Wizard/Feb 2020 to Current
  • Answered phone calls and emails to make accurate reservations.
  • Oversaw appointment scheduling for corporate employees and company visitors.
  • Coordinated schedules and set appointments by calling customers.
  • Gave out knowledgeable details regarding the service.
  • Document calls and schedule appointments.
  • Maintained daily calendars, set appointments with customers for Franchisees.
  • Scheduled and confirmed appointments.
  • Managed more than 80 + incoming calls per day.
  • Drove sales objective by applying strong product and service knowledge on outgoing sales calls.'
  • Maintained customer records with timely and accurate database updates.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Managed large volumes of daily outgoing calls while adheringto predetermined quotas.
Associate Cashier
Reno, NVRoss Stores Inc./Jan 2016 to Jul 2018
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Received payments for [Product or Service] and issued receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Stayed up to date on current item discounts to support promotions.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Front Office Dental Office Manager
Wailuku, HIDr. Eugene Yamaguma, DDS, MSD/May 2004 to Jan 2015
  • Worked with Innova Software to create and submit large numbers of client invoices each day.
  • Coded invoices properly based upon patient services and medical records.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Maintained confidentiality on all patient record data.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Used Innova Software to document calls and schedule appointments.
  • Scheduled patient appointments and cultivated partnerships with managed care organizations, hospitals and insurance carriers to promote swift payment and issue resolution.
  • Resolved variances in accounts and reconciled histories with bank statements.
  • Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
  • Managed more than 40 + incoming calls per day.
  • Posted surgical charges.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Liaised with patients, insurance companies and billing office personnel to effectively create and post bills, obtain payments and update system information.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled patients in Innova system and updated pertinent details related to insurance, payment histories and personal or confidential information.
  • Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
  • Scheduled and confirmed appointments.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Education and Training
High School DiplomaHayward High SchoolJun 1970Hayward, CA
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Resume Overview

Companies Worked For:

  • Dryer Vent Wizard
  • Ross Stores Inc.
  • Dr. Eugene Yamaguma, DDS, MSD

School Attended

  • Hayward High School

Job Titles Held:

  • Scheduling Agent (Remote)
  • Associate Cashier
  • Front Office Dental Office Manager

Degrees

  • High School Diploma

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