Highly motivated, upbeat and friendly sales and customer service representative with with a background in logistics, manufacturing, administration, and management. I have experience with OEM organizations quoting custom extrusions, bidding jobs and helping commercial customers & individual consumers reach their end goals.I also have 10 years of management and sales experience working for a fast paced marketing company.
Proficient knowledge of Quickbooks, Legrand CRM, Microsoft Office software such as Excel, Word, Access, Outlook and etc. I have worked with many business professionals and senior management of large corporations to effectively and efficiently take care of their ever growing needs. Very committed to delivering high quality results needing very little supervision. Flexible hard worker ready to learn and contribute to team success.
Providing sales and customer service support for a quickly growing aluminum extrusion company. Duties include taking in bound customer service and sales calls, providing service to existing customers, setting up new customers, and quoting large volume custom and stock extrusions. Tracking orders with our mills to keep on task with lead times to ensure customers receive their materials in timely fashion. Over the course of working for this company I have built and maintained knowledge of evolving products and services which in turn I am able to best educate my customers and ensure they are purchasing exactly what they need for their projects. I am very meticulous in my processes to provide my customers with the best level of service.
I started with the company as the Logistics Coordinator, scheduling in bound and outbound shipments, closely working with the warehouse staff to ensure all orders were shipped out in a timely and orderly manner. I also processed invoices and payments for these orders as they ship out.
Schedule and manage installations of Marvin windows and doors with consumers. Assist salesmen with projects and ensuring that their customers needs are met through out the entire process from start to finish. I also coordinate needed service to items after their installation is competed. Manage multiple contractors schedules, assign projects, and support them through the installation of the projects I assign to them. Refer finishers to consumers and manage referrals given. manage required inspections with the city inspectors the consumers reside in. Assist Operations Manager and General Manager on additional tasks needed.
My current daily duties include daily customer support for our current customers, basic administrative duties, and generate new business, assisting returning customers, processing payments, and assisting on projects with the CEO and Office Manager. I also act as a liaison for our company with corporate heads of one of the leading insurance companies in the United States. I also travel around the country representing our company and communicating the products we can provide to insurance agents to help grow their business and retain their current customers.
Processed and approved loans and preformed final sign outs with customers in the finance office. Read credit bureaus and explained them to customers. Sold aftermarket warranties and products to customers. Processed titling paperwork.
I oversaw the cares of vulnerable adults in a day job type setting. Helped them perform duties for compensation and preformed needed cares and medication distribution of the consumers. Drove them to and from their living facilities to their place of work.
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