LiveCareer-Resume

schedule coordinator resume example with 2+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I have always been focused on taking the best care of anyone who visits the office. I am very positive and have excellent people skills. I remain calm in stressful circumstances and adapt well to change. Working in customer service I have had the opportunity to refine the skill of balancing and Multitasking. I am a great team player and love to contribute to a strong dental office team.

Skills
  • Promoting brands
  • High-volume call reception
  • Customer retention
  • Multiline phone system proficiency
  • Building rapport
  • Client relationship management
  • Customer conflict resolution
  • Data confirmation
  • Customer Service
  • Food Safety & Sanitization
  • Cash Handling
  • Organization
  • Microsoft Office
  • Public Speaking
  • Problem Solving
Experience
07/2020 to Current Schedule Coordinator Bristol Hospice | Honolulu, HI,
  • Managed more than 50 incoming calls per day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Took information from potential customers to assess needs.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Made phone calls and sent emails to establish leads.
  • Maintained customer records with timely and accurate database updates.
  • Answered telephones and directed calls to appropriate staff members.
  • Processed payments and updated accounts to reflect balance changes.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Discussed treatment plans with patients as well as provide pre estimations of cost for the procedure taking place.
  • Provided support to the team.
  • Took the lead on ensuring all patient forms were kept up to date.
07/2019 to Current Volunteer Yavapai College | Prescott, AZ,
  • Sorted and distributed food to disadvantaged families, including canned goods and fresh produce.
  • Adhered to high level of standards and values, and maintained professional demeanor.
  • Kept facilities organized, clean and well-maintained to best meet program needs.
  • Assist in remodeling and building public meeting facilities.
03/2021 to 05/2021 Dental Assistant Intern Riverside Dental Camas | City, STATE,
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Discussed patient needs and expectations.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Entered patient data into dental records system using Eaglesoft and observed all confidentiality rules to maintain patient privacy.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Performed basic clerical duties such as appointment setting and replying to emails.
  • Administered x-rays under supervision.
  • Broke down and set up equipment and sanitized various dental tools.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques and advised patients to call our office with any questions.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed amalgam, and composite materials to support dentists during procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
10/2018 to 04/2019 Florist Manager Heaven Scent Flowers & Gifts | City, STATE,
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained salability and health of floral products by establishing clear care procedures.
  • Created attractive and eye-catching displays with accurate signage to promote products.
Education and Training
Expected in 07/2019 High School Diploma | Penn Foster Career School, Scranton, PA GPA:
  • 3.8 GPA
  • Completed specialized coursework in Medical Administrative Assistant, Pharmacy Technician and Business Management.
Expected in 09/2019 Certified in Teaching English To Speakers of Other Languages | The Structure of The English Language TESOL Certified, , GPA:
Expected in Washington State Food Handlers License | Washington State Food Worker Course, Washington, GPA:
  • Completed coursework in Intro to Foodborne Illness, Preventing Foodborne Illness and Cleaning and Sanitizing.
Expected in 03/2021 | Occupational Exposure Education Washington State 7-hour HIV/AIDS Training, Washington, GPA:
Expected in 06/2021 RDA | Dental Assisting Pacific Northwest Dental Assistant School, Vancouver, GPA:

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Resume Overview

School Attended

  • Penn Foster Career School
  • TESOL Certified
  • Washington State Food Worker Course
  • Washington State 7-hour HIV/AIDS Training
  • Pacific Northwest Dental Assistant School

Job Titles Held:

  • Schedule Coordinator
  • Volunteer
  • Dental Assistant Intern
  • Florist Manager

Degrees

  • High School Diploma
  • Certified in Teaching English To Speakers of Other Languages
  • Washington State Food Handlers License
  • RDA

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