schedule coordinator resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Reporting abilities
Administrative duties, Well-organized
Attention to detail
Excellent communication
Customer service
Data analysis
Detail oriented
Documentation
Filing
Inventory management
Listening
Logistics
Multi-tasking
Problem-solving
Scheduling
Supervisor
Time management
Transportation
Staff management
Recruiting and interviewing
Employee performance evaluations
Employee scheduling
Experience
Schedule Coordinator, 12/2019 to Current Centura Health – Westminster, CO,
Maintained daily calendars, set appointments with clients and planned daily office events.
Managed more than 5-15 incoming calls per day.
Scheduled and confirmed appointments.
Took information from potential customers to assess needs.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Maintained customer records with timely and accurate database updates.
Assistant Manager, 12/2017 to Current Vpne Parking Solutions – Concord, MA,
Maintained accurate documentation for pickups and deliveries
Provided excellent customer service to each account
Developed a sense of the most efficient routes to take for deliveries to avoid high traffic and construction areas
Communicated with all partners, including dispatchers, upper management and colleagues
Answered questions from customers regarding shipments and deliveries in addition to providing updated estimated times of arrival
Directed inbound/outbound logistics operations, including warehousing activities, transportation and safety performances
Contacted the supervisor immediately to report any issues
Immediately processed all payments by accepting cash, credit and debit cards and business checks
Alerted customers about delays to pickup or delivery
Greeted customers with a smile and cordial attitude in an effort to build lasting relationships
Reviewed the truck before heading out on delivery to make sure all packages were on board and secured
Made sure that all deliveries received proper signatures
Utilized strong time management skills to coordinate deliveries in a timely manner
Loaded products weighing up to 70 pounds onto vehicles for delivery
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Interviewed, hired and trained 15-20 staff associates and equipped to comply with company policies and procedures
Assisted Manager in interview process of prospective employees and provided feedback
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Provided current employees options for additional training opportunities
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Driver Manager, 11/2012 to 01/2018 Matheson Trucking – Boise, ID,
Arranged for onsite periodical inspections of vehicles in use
Kept track of driver hours and miles to achieve maximum productivity in given hours
Coordinated with team leaders to manage driver pay, bills, security and home time, and assessed availability of re-power
Forecasted manpower requirements based on daily workload and company targets
Evaluated operational records and made scheduling adjustments to maximize efficiency
Took disabled individuals and senior citizens to any local destination
Transported passengers to healthcare appointments and developed productive relationships with medical personnel
Accepted and processed customer payments in cash, credit cards and checks, checking for validity
Assisted clients in understanding their available options and helped them select the right service plans for their needs
Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
Greeted customers and offered them assistance where possible
Followed up with customers ensuring their satisfaction with their purchases
Coordinated with drivers to ensure timely pickup and delivery
Addressed driver communications and provided required data to drivers
Attained compliance with DOT regulations by maintaining driver qualifications files. permits and equipment files
Monitored and maintained high level of on-time delivery reliability service and performance
Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation
Shouldered responsibility for communicating with dispatch concerning incomplete pickups
Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities
Assisted handicapped customers to safely complete transfers between van and facility
Completed skilled administrative work to support all office staff and operational requirements
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Promptly answered multi-line phone system and greeted callers enthusiastically
Adhered to strict HIPAA guidelines at all times to protect patient privacy
Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Education and Training
GED: , Expected in to Harrisburg Area Community College - Harrisburg, PA, GPA:
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