Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Overcoming Objections
  • Natural Script Reading
  • Scheduling and Calendar Management
  • Customer Service
  • Positive Attitude
  • Clear Communication
  • Incoming Call Reception
  • Computer Skills
  • Teamwork and Collaboration
  • Client Relationship Management
  • Multiline Phone System Proficiency
  • Meeting Sales Goals
  • Data Confirmation
  • Willingness to Learn
  • Time Management
  • Problem-Solving
Experience
05/2021 to Current Schedule Coordinator Centura Health | Erie, CO,
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered telephones and directed calls to appropriate staff members.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained customer records with timely and accurate database updates.
  • Took information from potential customers to assess needs.
  • Made phone calls and sent emails to establish leads.
  • Provided clerical support to team members to improve office performance and enhance productivity.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Managed more than 300 incoming calls per day.
  • Contacted previous and potential clients to offer services and products to suit needs.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Set new customer consultations with 100 leads.
  • Converted 85% of leads to sales.

07/2020 to 05/2021 Sales Associate Tyler Technologies | Little Rock, AR,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Answered incoming telephone calls to provide store, products and services information.
  • Used technology resources to assist customers in locating and selecting items.
  • Built trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Obtained signatures for financial documents and internal and external invoices.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Continuously met sales goals via strategic prospecting.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
01/2019 to 04/2021 Receptionist Manager Jb Auto Repair, LLC. | City, STATE,
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored schedules and calendar obligations for executives.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Developed reports and documents with Mitchell 1 TeamWorks SE by taking dictation and transcribing meeting notes.
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled all billing, finances, tax forms, and income and outcome flow.
05/2018 to 01/2019 Restaurant Waitress La Ribera Mexican Restaurant | City, STATE,
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
Education and Training
Expected in 06/2020 High School Diploma | South Central High School, Winterville, NC GPA:
  • Major in French
  • Minor in Art
  • 3.8 GPA
  • French Honor's Society Member
  • Key Club Member
Expected in | Psychology East Carolina University, Greenville, NC GPA:
  • Minor in Biology

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Resume Overview

School Attended

  • South Central High School
  • East Carolina University

Job Titles Held:

  • Schedule Coordinator
  • Sales Associate
  • Receptionist Manager
  • Restaurant Waitress

Degrees

  • High School Diploma

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