Schedule Coordinator Resume Example Company Name

SCHEDULE COORDINATOR

Professional Summary

Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.

Organized Receptionist and Appointment Setter with 15 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Professional and industrious Customer Service bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Customer-focused Appointment Setter with 10-year history of successful cold calling. Identifies customer needs and schedules appointments with sales professionals to foster efficient operations. Known for strengths in Communication and Goal setting for customers.

Skills

Setting appointments
Data verification
Phone etiquette expert
Customer rapport

High-volume call environments, managing over 80 call per shift.
Telephone headset expertise
Payment processing knowledge
Data entry expert

Work History

Schedule Coordinator06/2010 to 04/2021
Company Name – City, State

Acted as first point of contact and set appointments for prospective clients.
Answered phone calls and answered questions from potential customers.
Scheduled and confirmed appointments and meetings for senior management team.
Entered daily data in computer systems and documented office activities.
Entered daily data in computer systems and documented office
Operated multi-line telephone system to independently handle over 8 calls each day

Medical Receptionist06/2007 to 04/2010
Company Name – City, State

Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Organized paperwork such as charts and reports for office and patient needs.
Enhanced office productivity by handling high volume of callers per day.
Adhered to strict HIPAA guidelines to protect patient privacy.
Completed patient referrals to other medical specialists.
Managed multi-line phone system and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Helped patients complete necessary medical forms and documentation.
Transcribed phone messages and relayed to appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
Coordinated patient scheduling, check-in, check-out and payments for billing
Checked patient insurance, demographic and health history to keep information current
Transcribed phone messages and relayed to appropriate personnel
Adhered to strict HIPAA guidelines to protect patient privacy
Organized paperwork such as charts and reports for office and patient needs
Maintained current and accurate medical records for patients
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
Referred and screened patients to make best use of resources, triage staff and serve community members

Customer Service Representative04/2006 to 06/2007
Company Name – City, State

Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

File Clerk07/2004 to 04/2006
Company Name – City, State

Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Implemented improvements to file systems and procedures.
Maintained physical and computer-based filing systems.
Responded to internal and external requests for information.
Cleaned up files regularly by removing outdated information for archival or disposal.
Implemented improvements to file systems and procedures
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
Prepared new files and assigned tracking identification numbers, resulting in faster retrievals

Education

Associate Degree: Computer Data Processing05/1995Southern Business College - City

Resume Overview

School Attended

Southern Business College

Job Titles Held:

Schedule Coordinator
Medical Receptionist
Customer Service Representative
File Clerk

Degrees

Associate Degree : Computer Data Processing 05/1995

Schedule Coordinator Resume Example

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