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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.

Organized Receptionist and Appointment Setter with 15 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

Professional and industrious Customer Service bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Customer-focused Appointment Setter with 10-year history of successful cold calling. Identifies customer needs and schedules appointments with sales professionals to foster efficient operations. Known for strengths in Communication and Goal setting for customers.

Skills
  • Setting appointments
  • Data verification
  • Phone etiquette expert
  • Customer rapport
  • High-volume call environments, managing over 80 call per shift.
  • Telephone headset expertise
  • Payment processing knowledge
  • Data entry expert
Work History
06/2010 to 04/2021
Schedule Coordinator American International Group Minneapolis, MN,
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Entered daily data in computer systems and documented office activities.
  • Entered daily data in computer systems and documented office
  • Operated multi-line telephone system to independently handle over 8 calls each day
06/2007 to 04/2010
Medical Receptionist Laser Eye Institute Troy, MI,
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Enhanced office productivity by handling high volume of callers per day.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Checked patient insurance, demographic and health history to keep information current
  • Transcribed phone messages and relayed to appropriate personnel
  • Adhered to strict HIPAA guidelines to protect patient privacy
  • Organized paperwork such as charts and reports for office and patient needs
  • Maintained current and accurate medical records for patients
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
  • Referred and screened patients to make best use of resources, triage staff and serve community members
04/2006 to 06/2007
Customer Service Representative Sp Plus Corporation Bal Harbour, FL,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
07/2004 to 04/2006
File Clerk Stone Funding Group Cape Coral, FL,
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Implemented improvements to file systems and procedures.
  • Maintained physical and computer-based filing systems.
  • Responded to internal and external requests for information.
  • Cleaned up files regularly by removing outdated information for archival or disposal.
  • Implemented improvements to file systems and procedures
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals
Education
Expected in 05/1995
Associate Degree: Computer Data Processing
Southern Business College - Chillicothe, OH,
GPA:

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Resume Overview

School Attended

  • Southern Business College

Job Titles Held:

  • Schedule Coordinator
  • Medical Receptionist
  • Customer Service Representative
  • File Clerk

Degrees

  • Associate Degree

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