Qualifieddispatcherwith27 years in fast-paced dispatch and call center environments. Personable and professional under pressure.
Customer service specialist
Calm under pressure
Active listening skills
Strong problem solving aptitude
Committed to maintaining data integrity
SCADA Operator, 06/1997 to 04/2011 City of Lubbock - Lubbock Power & Light – 600 Municipal Dr, Lubbock, TX 79457 Worked shift work in service department of Municipal Electric Company. Dispatched service calls and emergency power outages. Managed information given by customers, employees, and field service workers. Monitored electric power grid and relayed information to service workers in the field. Entered data and updated information. Answered customer service calls and gave information to customers and servicemen concisely and accurately.
9-1-1 Operator , 07/1984 to 06/1997 City of Lubbock Police Department – 916 Texas Av., Lubbock, TX 79401 Dispatched 9-1-1 calls to police officers, and fire department. Referred calls to other departments, such as Emergency Services, and Sheriff's Office. Worked shift work and answered calls from citizens, other departments, and other agencies. Entered concise, accurate information for call sheets to be dispatched. Entered and retrieved data from law enforcement data bases. Completed calls with information given back by officers and other sources to help maintain an accurate record of every incident.
Associate of Arts: Social Studies, 1982 Monterey Peninsula College - 980 Fremont St., Monterey, CA 93940
Served in the U.S. Army after graduation from high school for four years as a traffic analyst.Stationed in United States and Japan.