SCADA Operator, 06/1997 to 04/2011
City of Lubbock - Lubbock Power & Light – 600 Municipal Dr, Lubbock, TX 79457
Worked shift work in service department of Municipal Electric Company. Dispatched service calls and emergency power outages. Managed information given by customers, employees, and field service workers. Monitored electric power grid and relayed information to service workers in the field. Entered data and updated information. Answered customer service calls and gave information to customers and servicemen concisely and accurately.
9-1-1 Operator , 07/1984 to 06/1997
City of Lubbock Police Department – 916 Texas Av., Lubbock, TX 79401
Dispatched 9-1-1 calls to police officers, and fire department. Referred calls to other departments, such as Emergency Services, and Sheriff's Office. Worked shift work and answered calls from citizens, other departments, and other agencies. Entered concise, accurate information for call sheets to be dispatched. Entered and retrieved data from law enforcement data bases. Completed calls with information given back by officers and other sources to help maintain an accurate record of every incident.
