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SCADA Operator Resume Example

Resume Score: 65%

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SCADA OPERATOR
Professional Summary
Qualifieddispatcherwith27 years in fast-paced dispatch and call center environments. Personable and professional under pressure.
Skills
  • Customer service specialist
  • Friendly
  • Calm under pressure
  • Flexible
  • Decisive
  • Active listening skills
  • Courteous demeanor
  • Strong problem solving aptitude
  • Committed to maintaining data integrity
  • Time management
  • Quick learner
  • Multi-line phones
  • Highly dependable
Work History
SCADA Operator, 06/1997 to 04/2011
Company Name – City, State
Worked shift work in service department of Municipal Electric Company. Dispatched service calls and emergency power outages. Managed information given by customers, employees, and field service workers. Monitored electric power grid and relayed information to service workers in the field. Entered data and updated information. Answered customer service calls and gave information to customers and servicemen concisely and accurately.
9-1-1 Operator , 07/1984 to 06/1997
Company Name – City, State
Dispatched 9-1-1 calls to police officers, and fire department. Referred calls to other departments, such as Emergency Services, and Sheriff's Office. Worked shift work and answered calls from citizens, other departments, and other agencies. Entered concise, accurate information for call sheets to be dispatched. Entered and retrieved data from law enforcement data bases. Completed calls with information given back by officers and other sources to help maintain an accurate record of every incident.
Education
Associate of Arts: Social Studies, 1982
Monterey Peninsula College - City, State
Military service
Served in the U.S. Army after graduation from high school for four years as a traffic analyst.Stationed in United States and Japan.
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Resume Overview

School Attended

  • Monterey Peninsula College

Job Titles Held:

  • SCADA Operator
  • 9-1-1 Operator

Degrees

  • Associate of Arts : Social Studies , 1982

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