I am looking to re-enter my chosen ( or related ) field in a Tech Support capacity. I worked in 2 fields my entire adult life ( splitting up the year or occasionally years ) by jumping between the 2 fields to keep from burning out. The jobs were in 2 high stress fields that allowed me to carry parts of one over to the other. From the 80's to 1998 my main field was Emergency medical and related - covering multiple departments including 911 Ambulance ( in the Field ) and as a "Dept Float" in the Emergency Room, ICU, & Surgery . A Float is a person certified in multiple depts and sent to cover those low on personnel. The second field started as a hobby and then in 1987 became a part time job helping an old friend with a non-stop work load. It was in Technical related to television and movie production as well as Broadcast engineering. Initially it was working only in the San Francisco and outlying areas and by 97 It was my main career and being sent all over the US on many projects or shows was my responsibility. I also worked as the "Set Medic" at times and production saved money having me in a dual role. While on and prior to some projects I worked as a Project Mgr in charge of hiring and Instructing new employees in both Installation and repair of various satellite and audio systems. This was for both the Home and commercial markets. The most memorable was getting people back online in Louisiana after Katrina wiped out entire towns. I feel that my field experience in both careers improved my natural ability to communicate with people in a variety of situations and that providing Customer or Tech support service over the phone or via Chat is something I will do well in.
Extensive Problem Solving Skills
Vast technical knowledge of satellite, cable, terrestrial Signal testing & trouble shooting.
Some Background in repair of Cell phone tower repeater equipment.
Digital ( Cable ) & Fiber Internet.
Wireless DS3. Agile Modulators.
Gen Ed-EMS- Health sciences - FF 1 & 2 82
Multiple Trade and JC for EMS and Health sciences various, CA, USA
OTJ in Broadcasting and electronics from a top Communications and electrical engineer as well as a Software Engineer.
Analytical skills, Data entry, help desk, Windows XP pro & 7, Word 2007, Google Chrome proficient. Problem solving skills, Project management, telephone etiquette, People Skills, Troubleshooting.
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