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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Solutions oriented Professional IT consultant who excels at leading project teams, collaborating with project teams, working with clients and helping deploy SAP solutions. *Motivated achiever with over 18 years of significant progressive experience in IT consulting focused on SAP based ERP implementations in various industries. *Experience in IT project management life cycle and support organization structuring. *Worked mostly in Big-5 (Accenture, IBM, Bearing point, EY and KPMG) and fortune 500 client environments. *Experienced project team lead who has successfully led project teams of medium sizes from requirements-gathering to implementation and support of project deliverables *Competent subject matter expert with eighteen years of hands-on configuration experience in various release and versions of SAP logistics modules EAM , PM, SM/CS, PS ,SD and CRM. *Dedicated, Self-motivated achiever with multi-taking ability who is committed to success. *Strong communication and team-building skills *Certified Project Management Professional(PMP) *Certified Supply chain Professional (CSSP) EhP5 *Involved in development & testing of CIC & CRM at SAP Lab. *6 years of business experience in Automobile, Electronic industries in various functional areas like Production, Production planning, Tool design ,CAD ,CAM, Tool maintenance, Industrial engineering, Plant maintenance & Service management *Worked for the following industries in SAP projects :Utilities, Aerospace & Defense, High Technology , Oil &Gas Industry, Satellite entertainment service, Electronics, Chemical Industries, Medical Equipment/Devices, Wood Products ,Telecommunication, Steel Industry .professional services and consumer products
Skills
  • MS project, MS Visio (Project management tools)
  • Microsoft Outlook, Lotus Notes (Communication tools)
  • MS office Suite (Word, Excel, PowerPoint)
  • Test Director and QTP (Testing Automation tool)
  • Resite ,Info Pack(Training Software )
  • SAP Certification &Training
  • SAP - Certified Enterprise Asset Management (EAM) ERP6.0 EhP5 Consultant
  • SAP - Certified Solution Manager 4.0 Consultant
  • SAP - Certified ASAP Consultant
  • SAP - Certified CRM -Internet Sales Consultant
  • SAP - Training CRM Service
  • SAP - Training Production Planning
  • SAP - SAP HANA , SAP H/4 Logistics and Fiori
  • SAP - SAP Activate Methodology
Work History
07/2016 to 2017
SAP Solution Architect Enel Paris, TX,
  • Involved in the implementation of Customer Asset management (CAM) territory Transition from CCR and CONA to Grate Lakes Coca Cola Distribution (GLCCD) for IL, WN/MN, East MI and west MI plants.
  • Configuration and testing of MRC and Technician Movilizer process including Refurbishment order, Cat1 orders ,Reactive order, Placement and Removal orders, Scheduling the order, Confirmation ,Goods issue, STO, Equipment transfer and Warehouse process.
  • Involved with MDM team and GLCCD BPL for Pre and Post data load validation and in TNR and PNR system for various CAM data including Equipment, Material Master, Work Center, Task list, Storage location inventory.
  • Involved in testing the Coca Cola parts integration between Neterprise and GLCCD PO and AD Bridge for Service call from CCNA to GLCCD notification and service orders.
  • Executed test cases for various integration cycles for IL, WN/MN, East MI and west MI plants in HPALM quality center 11.0 .Defect reporting.
  • Configured Samsung smart phone from the scratch, Configured Air watch agent, validated all the applications including google maps, outlook, texts message, Movilizer, XRS and Kronos with log on credentials.
  • Developed training material for MRC and Movilizer process.
  • Prepared Data and Device for training and trained technician on Movilizer and Hand held devices.
  • Trained Supervisors on SAP, Movilizer and Hand held devices.
  • Supported various go live activities including cut over activities, retrained technician on Movilizer, configuration validation of Smart phones, Printer validation at the facility and hyper care incident management through "Service now".
02/2016 to 07/2016
SAP solution Architect Enel Oslo, MN,

03/2015 to 03/2016
PM/EAM Solution Architect , ,
  • Involved in providing solution and implementation of following.
  • Service Contract and Value Contract.
  • Service order and service notification.
  • CATS.
  • Resource related Billing(RRB).
  • Warehouse Management.
  • Hand device(RF) and "Shipexec" process.
  • Involved in implementation of various activities like conducting work shop, business requirement analysis, Configuring ECC 6.0, Functional specification of RICEF), Change request ,Unit testing, Integrated Testing, SAP Implementation at CSC (Falls Church ,VA.
09/2014 to 03/2015
PM/EAM/PS Consultant , ,
  • Involved in implementation of following.
  • Equipment & Asset Master and mass changes (EAM).
  • Functional Location and mass changes.
  • Business Packages for portal (EAM).
  • Maintenance order and operational level costing (EAM).
  • CATS and info types.
  • Maintenance Notification.
  • Mass changes of operation and the order.
  • Lean Staffing of maintenance order and digital Signature(EAM).
  • Status control of shop paper.
  • ETM.
  • Involved in implementation of various activities like conducting work shop, business requirement analysis, Configuring ECC 6.0, Functional specification of RICEF), Change request ,Unit testing, Integrated Testing, UAT, Go live SAP Implementation at Sagem Avionics (SAFRAN)-(Costa Mesa-CA).
03/2014 to 08/2014
SD /MRO /CS/EAM Solution Architect , NY,
  • Involved in implementation of following.
  • Equipment Master & Functional Location and Hierarchies.
  • Task Lists and BOM.
  • Service Notification and Service orders.
  • Repair sales order, delivery and Billing.
  • Avionics Components Repair and Depot repair process.
  • Avionics Exchange process.
  • Resource related billing (RRB) for quotation and billing.
  • Involved in implementation of various activities like conducting work shop, FDD, Configuring ECC 6.0, Functional specification of RICEF, BPP, Change request ,Unit testing, Integrated Testing, UAT, Go live SAP Implementation at Gulfstream Aerospace.
10/2013 to 03/2014
Architect , ,
  • Involved in implementation of following.
  • Warranty creation (Vendor and Customer ).
  • Warranty Claim Process & Integration with Service processing.
  • Warranty tracking using SD and posting to FI/CO.
  • iMRO process.
  • Involved in global roll out implementation of various activities like conducting work shop, Blue print, Configuring ECC 6.0, Functional specification of RICEF, Unit testing, using global templates.
  • SAP Implementation support at Bell Helicopter (DFW, TX).
05/2013 to 09/2013
SD/CS /SM MRO Consultant Widseth Smith Nolting Bloomington, IL,
  • Involved in supporting following process.
  • Sales and distribution process.
  • Customer master, ,Output determination ,Pricing(including rebates, surcharges, discounts VC pricing).
  • Inquiries, Quote, Sales order and Contracts(CM).
  • Billing, Mile stone Billing ,resource related billing.
  • Account receivable, credit management ,result analysis, account determination.
  • Integration with FI/CO.
  • MRO process & iMRO process.
  • Service order & Notification, Return process, DIP &Resource related Billing , cost of repair ,refurbishment process ,service labor posting via time keeping system , goods receipt, scarping ,storage location tracking ,Service Contracts(CM) ,Warranty and Service quotation ,Maintenance Plan.
  • Equipment master & functional location, Task list & BOM.
11/2011 to 04/2013
Bickford Senior Living Roseville, CA,
  • Involved in implementation of Sales and distribution module (SAP R/3 ECC 6.0) and responsible for implementation of Customer master, configurable material, output determination ,Pricing(including rebates, surcharges, discounts VC pricing),Inquiries, Quote, Sales order, Billing, Mile stone ,Billing ,Resource related billing(RRB) ,Account receivable, credit management ,result analysis, account determination, Integration with PS.
  • Involved in implementation of Service Management & Return (SAP R/3 ECC 6.0) and responsible for implementation of Equipment master & Installed base ,Task List ,Work Center, Same unit repair &Depot repair ,cost of repair ,refurbishment process ,service labor posting , goods receipt, scarping ,storage location tracking ,Non consumer returns, Consumer return, Service Contracts(CM) & Warranty Management & warranty cost settlement , Advance exchange & Standard exchange repair, Onsite and field service ,logistics execution system(LE),MRP,Billing,B2B and other interfaces with the Vendors.
  • Involved in global implementation of various activities like conducting work shop, Blue print (BPD), Configuring ECC 6.0(CRD), Functional specification of RICEF (FDD), Unit testing, Integrated Testing using global templates .
08/2011 to 10/2011
consultant Clifton Larson Allen , ,
  • Involved in implementation of following for Fleet Maintenance & Equipment Service management (SAP R/3 ECC 6.0 ) and responsible for implementation of Equipment master & functional location ,VMRS code for Fleet Maintenance ,ETM (equipment tool management),Maintenance notification and maintenance order, Maintenance plan, Notification and Service Orders , cost of repair ,refurbishment process ,service labor posting , PRT ,goods receipt, scarping ,storage location tracking , Stock Transfers ,Spare parts Management ,Movement types, Design the SAP transaction for Mobile devices like Handheld and Tablets, SAP Work Manager ,Barcode Label design and printing.
  • Involved in various activities like conducting work shop, Blue print, Configuring ECC 6.0, Functional specification of RICE, Unit testing, Integrated Testing ,cutover task and go live support.
  • Involved in CONA/CCR development of Bottler solutions SAP Implementation at Hawkers Beechcraft (Wichita, KS.
to
SD /CS/MRO consultant Amdocs , ,
  • Involved in implementation of Sales and distribution module (SAP R/3 ECC 6.0) and responsible for implementation of Customer master, ,Output determination ,Pricing(including rebates, surcharges, discounts VC pricing),Inquiries, Quote, Sales order, Billing, Mile stone Billing ,resource related billing(RRB),Account receivable, credit management ,result analysis, account determination.
  • Involved in post implementation of Service order & Notification, Return process, DIP &Resource related Billing , cost of repair ,refurbishment process ,service labor posting , goods receipt, scarping ,storage location tracking ,Service Contracts(CM) ,Warranty and Service quotation ,Maintenance Plan Equipment master & functional location, Task list & BOM.
  • Involved in post Global implementation ECC 6.0 and involved in various activities like conducting work shop, Data conversion ,Configuring ECC 6.0 , SAP for MRO ,RMA business process.
  • Functional specification of RICE, and Go Live support.
07/2007 to 08/2011
Solution Architect Bickford Senior Living Overland Park, KS,
  • Involved in implementation of Sales and distribution module (SAP R/3 ECC 6.0) and responsible for implementation of Customer master, ,Output determination ,Pricing(including rebates, surcharges, discounts VC pricing),Inquiries, Quote, Sales order, Billing, Mile stone Billing ,resource related billing(RRB) ,Account receivable, credit management ,result analysis, account determination and integration with PS for Mile stone billing & result analysis.
  • Involved in implementation of SAP Customer Service Management and Responsible for implementing Onsite Service Notification & Service orders ,Return process, Exchange and advance replacement process, , PRT, cost of repair ,refurbishment process ,service labor posting , goods receipt, scarping ,storage location tracking ,DIP &Resource related Billing ,Sale order, Logistics execution & Billing Process, Service Contracts(CM).
  • and quotation ,Maintenance Plan ,Intercompany Repair Process ,Equipment master & serialization, Spare parts management, Warranty management and tracking costs and integration with FI/CO.
  • Involved in Global implementation ECC 6.0 and involved in various activities like conducting work shop, Blue print, Configuring ECC 6.0 , Functional specification of RICE, Unit testing, Integrated Testing, User acceptance testing and Go Live activities.
  • Involved in implementation of SAP for global roll out for countries USA, Mexico, Canada, Singapore and EMEA using Global templates.
  • SAP Implementation at Thermo fisher.
05/2007 to 07/2007
SAP CRM & SM /CS Team Lead Chittenden, VT,
  • Involved in implementation of SAP CRM and responsible for implementing Installed base Management, Service Contact and Entitlement ,Service Notification, Depot Repair, Call center ,Complaint management, Field service ,Technical support.
  • Involved in implementation CRM 5.0 and involved in various activities like, Blue print, Configuring CRM, Functional specification of RICE, Unit testing, Integrated Testing, User acceptance testing.
11/2006 to 05/2007
North Country Academy Midland, MI,
06/2005 to 11/2006
Team Lead Aaa Mid-Atlantic Menlo Park, CA,
  • Involved in implementation of SAP R/3 and SAP CRM and responsible for implementing Service order and Advance shipment orders ,PRT, Resource related Billing(RRB) ,Replication of relevant data in R/3,Billing in R/3,Portal ,Service Contracts (CM),Equipment master.
  • Involved in Global implementation (US, UK, Europe, Australia )of SAP R/3 and CRM 5.0 and involved in various activities like, Blue print, Configuring R/3 Functional specification of RICE, Unit testing, Integrated Testing, User acceptance testing, Security SAP Implementation at Rockwell Collins.
to
SD Project Lead Wipro Ltd. , ,
  • Involved in implemented SAP R/3 projects and responsible as Project /Team lead and implemented Web Portal for Warner Robins, Creation Special form (FAA/EISA) from service order ,Warranty Claim portal ,UID for DOD and WAWF (for Repair) ,Average cost to repair for Service order ,RFID for DOD ,Warranty lookup for DCMA and other customers.
  • Involved in post implementation support of SAP SM/CS 4.6C and involved in various activities like, help desk support, Development of new reports, problem solving, Configuring SAP for MRO, RMA business process.
07/2004 to 05/2005
Manager CRM Bickford Senior Living Cincinnati, KY,
12/2004 to 05/2005
SAP CRM Service Lead Hcl Technologies Ltd. Waltham, MA,
  • Involved in implementation of CRM &SAP and responsible for implementation of Service organization ,Service Products, Installed Base ,Service Quote, Service Orders, Service Confirmation, Qualification Profile &Catalog ,Resource planning tool ,Replication of relevant configuration in R/3 ,Billing in R/3.
  • Involved in implementation SAP CRM 4.0 & SAP R/3 4.6C and involved in various activities like Blue print Configuring CRM, Unit testing, Integrated Testing, User acceptance testing, Go live, Security, Post Implementation support.
07/2004 to 01/2005
Bickford Senior Living Waltham, MA,
  • Role: PM(EAM) SM/CS Team lead.
  • Involved in global implementation of SAP R/3 Service management and responsible for implementing Equipment master, Functional location ,Installed Base ,Service Notification ,Service Contract(CM).
  • Implemented SM/CS 4.7 and involved in various activities like, Blue print Configuring SAP, Unit testing, Integration Testing, User acceptance testing, Go live, Security, Post Implementation support using global methodology SAP Implementation at Rockwell Collins (Cedar Rapids, IA).
05/2004 to 06/2004
SD consultant Harvard University , ,
  • Involved in implementation of SAP R/3 Service management and responsible for implementing External service management, Exchange process, Repair process, Warranty Claim management ,resource related billing(RRB)and other MRO related process.
  • Involved in post implementation support of SM &SD 4.6C and involved in various activities like, Help desk support, development of new reports, problem solving, Configuring SAP additional business process.
03/2000 to 05/2004
Senior Consultant Clifton Larson Allen Omaha, NE,
01/2004 to 05/2004
Hcl Technologies Ltd. Pune, IN,
  • SD/CS Team lead.
  • Involved in implementation of SAP R/3 Service management and responsible for implementing Equipment Master ,Task list ,BOM ,Service Quotation &Service Contract(CM), External service management.
  • Implemented SM &MM 4.6C and involved in various activities like , Blue print ,Configuring SAP, Unit testing, Integrated Testing, Go live, Security ,Post Implementation support.
09/2002 to 01/2004
Project Lead Scadea Solutions Inc City, STATE,
  • Involved in implementation of SAP PM(EAM)&MM and responsible for implementing Plant Maintenance, External service management, Purchasing, Movement types ,Release strategy.
  • Implemented SAP 4.6C PM & MM and involved in various activities like Project proposal, Project control, Blue print ,Configuring SAP, Unit testing, Integrated Testing, Go live Security, ,Post Implementation support.
  • Involved in Travel &Expense project as Integration manager & cutover plan coordinator.
10/2001 to 09/2002
consultant Scadea Solutions Inc City, STATE,
  • Involved in implementation of SAP PM and responsible for implementing Equipment master, Functional location ,task lists ,BOM ,Work centers ,breakdown maintenance, Corrective maintenance, Preventive maintenance, Refurbishment and Project (shut down) Maintenance.
  • Implemented SAP 4.6C and involved in testing 4.6 C support package upgrade (15 to 30),Testing relevant OSS notes on regular basis, Worked on development activities, Post implementation, supported of 4.6C PM including help desk support.
  • Involved in Upgrade of SAP PM from 3.1 H to 4.6.C SAP Implementation at DIRECTV.
11/2000 to 09/2001
SD Team Lead City, STATE,
  • Involved in implementation of Sales and distribution module of SAP Version 4.5 B and responsible for implementing Organizational structure for Sales, Master data including customer master and pricing, Basic function of Sales ,Sales orders and item category, Logistics execution system(LE),Billing.
  • Involved in Business process analysis , Configuring system, Integration testing & user acceptance testing, Training ,Security and Post go live support.
03/2000 to 06/2000
SD/SM PS Team Lead Cass Clay Creamery City, STATE,
  • Involved in implementation of SAP 4.6B Sales and Distribution ,Service management module and CATS for Business Units like Enterprise services &, Commercial services and responsible for implementing Service Contracts(CM) ,Repair & Exchange process ,Dynamic item Processor, Project system integration with RRB (Resource related Billing).
  • Involved in Business Blue Print &Realization.
11/1998 to 03/2000
senior consultant Bickford Senior Living City, STATE,
11/1998 to 03/2000
SAP Senior Consultant City, STATE,
  • Testing of CRM Package at SAP Lab: Tested 1.2 version of CRM package at SAP lab.
  • Involved in the preparation of the proposal for various clients and prepared demos and presented to the customers.
  • The major proposals preparation in which participated were Utah transit Authority, Country of Sacramento and Northwest region education board.
  • Involved in development of WCM module (Work Clearance Management.
02/1996 to 11/1998
SM/CS Team Lead , ,
  • Implementation of Plant Maintenance /Service Management module of SAPR/3 version 4.5B and responsible for implementing Equipment Master, Work centers, Warranty, Task Lists, Service Orders, Service Contracts(CM), In-house repair, Exchange process.
  • Involved in various activities including blue print, Configuration of Plant Maintenance/Service Management module , Planned and executed integration test cycle (Includes testing of all process, forms, interface, enhancements, security, data conversion, reports, month-end close.),Guided and changed the existing business process to better use of SAP and improve the working, Coordinated in Data Conversion ,End-user & super user training, Successful completion of the acceptance test with end users, Post Implementation support Company: Intelligroup (Wellington, New Zealand) senior consultant.
11/1997 to 11/1998
PM/CS Team Lead Vodafone City, STATE,
  • Involved in Implementation of SAP 3.1 H Plant Maintenance/Service Management Module and CATS (Cross application Time sheets) in Ericsson communication Limited which provide Telecommunication Services, Products throughout New Zealand.
  • Implemented Service Management module for Various Business Units like Business Communications, Central Engineering Service, RMOA and Information Technology.
  • Involved in all the phases of project like Current State Analysis ,Future State Visioning, Detailed Design of Business Process ,Configured PM & SD module as per Detailed Design ,Unit Testing ,Integration testing ,Conversions ,Post implementation Support Implementation at Telecom Business System (Auckland, NZ).
02/1996 to 11/1997
SM/CS Team Lead , ,
  • Implemented Plant Maintenance/Service Management Module 3.1H for TBS, which provide Telecommunication Services, Products throughout New Zealand.
  • Involved in activities like Detailed Design of Business Process, Configured SM Module as per Detailed Design, Conversions related to Equipment Master, Functional Location, Service Contracts(CM), Service Order, Test Script Preparation and Testing.
to
SAP Consultant Sempra Energy City, , India
to
SAP Consultant SAP Implementation At CITGO/ PDVSA City, STATE,
  • Involved in various pre-sales activities like Actual requirement Study, Presentation of SAP functionality's, Presentation of specific Modules, Prototyping.
  • In this respect presented SM, PM, PP, QM modules to various organizations like Cadbury, Price Waterhouse, L&T, Grasim Cement, Essar Power etc.
to
SAP CS/PM Consultant NA City, STATE,
  • Involved in Implementation of SM module of SAP R/3 3.0D.
  • Involved in User requirement study, Mapped User requirements and their to-be processes to SAP functionality ,Prepared prototype system for user approval ,Configured the organization structure ,Configured the Service Management related tables ,Creation of Master Data ,Prepared customization Manuals and User Manuals ,Provided Online training to the users in Service Management.
to
SAP Specialist SAP Implementation At GTE/Verizon City, STATE,
  • Plant Maintenance.
  • Implemented SAP R/2 RM-PP, RM-INST modules and responsible for implementing Organization structure ,Functional Locations, Equipment Masters, counters, Equipment BOM, Task lists, Maintenance Notification, Maintenance Orders, Maintenance Plans.
  • Involved in Actual requirement study ,Map the user requirements to SAP functionality ,Configuration, development of ABAP/4 reports.
to
KPMG / Soft Line SAP City, , India
  • Role : Production In charge.
  • Responsibilities and assignments were in the area of Production Planning and Control ,Plant maintenance , Tool design, CAD ,CAM ,Shop floor Planning, Execution and Control ,Quality Control ,ISO 9000 Certification.
to
Senior Executive NA City, , India
  • Responsibilities include Design of jig and fixtures, Press tool ,foundry tooling ,Production Resource Tools (PRT) Maintenance ,Procurement of equipment ,CAD for modernization department.
  • Classified - Unclassified Classified - Unclassified.
Certifications
Project Management Professional (PMP) *Certified Supply Chain Professional (CSSP) *Certification in Sig Sigma, Lean Management, Kaizen and TQM
Education
Expected in
MS:
- ,
GPA:
Expected in
Master of Engineering:
IIT - , Delhi
GPA:
Expected in
BS:
- ,
GPA:
Expected in
Bachelor of Engineering:
- ,
GPA:

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School Attended

  • IIT

Job Titles Held:

  • SAP Solution Architect
  • SAP solution Architect
  • PM/EAM Solution Architect
  • PM/EAM/PS Consultant
  • SD /MRO /CS/EAM Solution Architect
  • Architect
  • SD/CS /SM MRO Consultant
  • consultant
  • SD /CS/MRO consultant
  • Solution Architect
  • SAP CRM & SM /CS Team Lead
  • Team Lead
  • SD Project Lead
  • Manager CRM
  • SAP CRM Service Lead
  • SD consultant
  • Senior Consultant
  • Project Lead
  • consultant
  • SD Team Lead
  • SD/SM PS Team Lead
  • senior consultant
  • SAP Senior Consultant
  • SM/CS Team Lead
  • PM/CS Team Lead
  • SM/CS Team Lead
  • SAP Consultant
  • SAP Consultant
  • SAP CS/PM Consultant
  • SAP Specialist
  • Senior Executive

Degrees

  • MS
  • Master of Engineering
  • BS
  • Bachelor of Engineering

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