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Salon Coordinator/Administrative Support Resume Example

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SALON COORDINATOR/ADMINISTRATIVE SUPPORT
Professional Summary

Well-rounded Salon Coordinator skilled in payment processing, appointment scheduling and assisting high-end clients. A valuable employee with a team-driven mentality and an enthusiastic personality.

Skills
  • Product and service knowledge
  • Product and service sales
  • Office administration
  • Customer and client relations
  • Business operations
  • MS Office
  • Billing and Invoicing
  • Marketing
  • Customer interaction
  • Multi-tasking strength
  • Bookkeeping
  • Social media knowledge
  • Team management
  • Point of sale knowledge
  • Administrative support
Work History
06/2019 - 09/2020Salon Coordinator/Administrative Support | Images Salon - Corona Del Mar, CA
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Scheduled appointments by phone, email and in person for over 20 stylists and recommended additional services.
  • Upsold salon products and services to customers through effective communication and successful marketing methods.
  • Managed salon's master calendar, including customer appointments, employee schedules and special events.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Reported financial data and updated financial records in ledgers and journals.
  • Maintained and processed invoices, deposits and money logs.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, and preparing bank deposits.
  • Collected, sorted, distributed and sent mail and packages.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
11/2018 - 06/2019Sales Associate | Perspire Sauna Studio - Newport Beach, CA
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, and preparing bank deposits.
01/2018 - 05/2018Hostess | Ways & Means Oyster House - Huntington Beach, CA
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Documented reservations and communicated changes to guests using Opentable.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed guest parties and events by organizing menus, spaces and special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms every hour to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
01/2015 - 02/2017Administrative Assistant | CoreTraining - Huntington Beach, CA
  • Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payable.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Scheduled and confirmed appointments and meetings.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Corresponded with clients through email, telephone or postal mail.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled administrative tasks efficiently, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Opened and closed store independently when needed and prepared nightly bank drop for owners.
  • Created and maintained detailed, organized and timely records of transactions to support legal compliance.
  • Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
Education
Orange Coast College, Costa MesaHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Images Salon
  • Perspire Sauna Studio
  • Ways & Means Oyster House
  • CoreTraining

School Attended

  • Orange Coast College

Job Titles Held:

  • Salon Coordinator/Administrative Support
  • Sales Associate
  • Hostess
  • Administrative Assistant

Degrees

  • High School Diploma :

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