salesforce technical engineer resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

A Software professional with overall 10 years of experience in Salesforce, Testing and Administration areas.

*Experience in Salesforce Customization, Security Access, Workflow, Data Validation, Sales Cloud in CRM. *Experience with various advanced fields like Pick lists, Custom Formula Fields, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, Approval Processes, Process Builder and Visual Flow for automated alerts, field updates & Email generation per application requirements. *Experience in SFDC Customization of Reports and Dashboard. *Experience with Data migration and updates through the tool App Exchange Data Loader in *Experience with Salesforce sandbox and production environments. *Experience in Installing AppExchange Apps, configuring and maintaining user security permissions in compliance with organizational needs. *Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.

  • Reports, Dashboards, Workflows, OWD, Sharing Rules, Profiles,
  • Data Loader, Workflow & Approvals.
  • Integration Tools Data Loader,, Workbench,
  • Operating Systems Windows 95/98/2000/2003/XP/windows7/8, OS X.
  • Microsoft Office (Word, Excel)
  • Goal-oriented
  • Personnel development
Work History
02/2022 to 03/2023
Salesforce Technical Engineer Child And Family Bristol, RI,
  • Managed Salesforce application user profiles, roles, permissions, , validation rules.
  • Developed workflow rules and defined related tasks, email alerts, field updates to implement business logic.
  • Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
  • Created email templates in HTML
  • Inbound and Outbound emails through various Integration tools like Gmail Integration, Outlook integration and EAC
  • Designed, developed, deployed page layouts, custom objects, custom tabs, to reach the needs of organization.
  • Implemented Pick lists, Dependent Pick list, Lookup, Master detail Relationships, Validation Rules and Formula Fields to the Custom Objects.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize Salesforce.
  • Created various dashboard per requirement of the user and business need.
  • · First point of contact for customers experiencing technical challenges
  • · Regular communication with Customer to understand their technical issues while using the product
12/2015 to 07/2022
Education Coordinator Warnermedia Michigan, ND,
  • Develop learning programs for students on Human values
  • Designed innovative solutions to improve lesson plans by designing games Ex: Unity, Playfactile using powerpoint
  • Train the teachers to help them implement the new solutions to improve teaching methods.
  • Conduct workshops for parents to educate on the phycology of the children
  • Effectively maintain Teachers, Parents and Students relationships.
  • Experience with administrative software, such as Microsoft Office, Movie Zilla, Audacity, Bandlab
  • Working experience on Audio/Video editing skills using Moviw zilla software for the children events and programs
  • Effective Time management (Managing house and passion).
06/2005 to 07/2008
Senior Software Engineer Enersys Ooltewah, TN,

Worked on the tool TDCONV (trace dump converter). This tool analyzes various types of dump files generated by RAID devices and converts the binary data into user readable text format and the output is displayed into an excel sheet for result analysis

  • Written the code to extract the data from the Dump files
  • Understanding the Software Requirement Specification and identifying the required Test scenarios
  • Tested the Output to see that the data is extracted correctly from the Dump files
  • Participated in preparing test plans with the team for the assigned project using MSWord
  • Prepared and executed test cases as per each scenario that needs to be tested
  • Performed Unit and Integration testing as a developer during initial phases, and later
  • performed System testing to ensure that the system/process is working as per customer requirement
  • Analyzed the Test reports and communicated to the teams using Bugzilla software

Worked on Seagate Setup Box to develop and test the Setup box functionalities.

  • Prepared and executed test cases as per each scenario that needs to be tested
  • performed System testing to ensure that the system/process is working as per customer requirement.

Worked on Ecommerce Project using Selenium

  • Tested the site for a search query like iPhone with the specific phone memory size requirement. The product will be added to the cart, ensuring shipping is done to the entered address and proceeding to the checkout page.
  • Testing was done to check different scenarios of searching for a product, adding to the cart..
  • Identified different test scenarios to test the application
  • Eclipse with Maven & TestNG plugin is used to perform the testing
01/2005 to 06/2005
Verification and Validation Engineer Diamler Chrysler City, STATE,
  • Collaborate with software developers and project support teams to identify the business needs
  • write and execute test scripts
  • Run manual and automated tests
  • communicate findings to the respective teams
  • Document defect findings and provide periodic updates to the developers
  • Attention to detail
  • Teamwork skills
Expected in 02/2013 to to
MBA: Total Quality Management
Sikkim Manipal University - Sikkim,
Expected in 09/2004 to to
Bachelor of Computer Science Engineering:
PVP Siddhartha Engineering College - Punjab,

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Resume Overview

School Attended

  • Sikkim Manipal University
  • PVP Siddhartha Engineering College

Job Titles Held:

  • Salesforce Technical Engineer
  • Education Coordinator
  • Senior Software Engineer
  • Verification and Validation Engineer


  • MBA
  • Bachelor of Computer Science Engineering

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