salesforce implantation engineer qa lead resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Over 11 years of IT experience including 9 years of Quality Assurance testing activities. *Solid experience in set up test environment, test procedure, test techniques, test resource and document management. *An effective leader with proven abilities in analyzing project developments documents to prepare test artifacts, resource scheduling, task management, change management, defect management and resolution of concerns related with different level of documents. *Proficient in writing test strategy, test plans, test cases, test scripts, review test documents, traceability matrix, daily status report of each members, defect tracking and resolution, status reporting to client and PM. *Experience with Product Release process. *An effective communicator with excellent communication, analytical, team management and problem solving skills. *Certified Salesforce Administrator Cert No# 16896467
  •, Windows Suites, VMware, Windows Server SBS / 2003 / 2008 / 2008 R2
  • Software: HP Quality Center/HP Load Runner 8.1, 9.1, 9.5, 11.0/ HP Quick Test Pro/UFT 8.2, 9.1, 10.0, Selenium IDE/WebDriver,, CRM Fusion's Demand Tools & DupeBlocker, JIRA, Project, Microsoft Office 365, Visual Studio, Eclipse
  • Security: Firewalls, Norton, Symantec, McAfee, Ad-aware, Sophos
  • Servers: Microsoft Office SharePoint Server (MOSS), System Center Operations Manager (SCOM), System Center Virtual Machine Manager (SCVMM), System Center Data Protection Manager (SCDPM), SQL, Exchange, WDS, MDT, WSUS, DNS, DHCP, IIS, Hyper-V, AD DS
  • Languages: APEX, VisualForce, SOQL, SOSL, ExtJS, .NET - VB, JavaScript, HTML, CSS, SQL.
  • DevOps: CI by Mongo, Eclipse, GitHub, Jenkins
Work History
02/2016 to Current
Salesforce Implantation Engineer/QA Lead Axos Bank , ,
  • Environment: Sales cloud, Selenium IDE and WebDriver, Provar, HP LoadRunner, JIRA, TFS, Microsoft Office 365 suite, DevOps, Informatica, Java, Contribution:.
  • Working as salesforce implementation expert leading both SFDC custom configurations and testing in Agile development setting.
  • Responsible for overall Quality Assurance efforts and deliverables including test planning, resource allocation and task assignment, test tool setup and user training.
  • Lead daily testing activities including defect triage, test team task progress, test execution report.
  • Provide and maintain an industry standard test coverage for both Integration and Data migration testing.
  • Perform various testing of custom fields, approval process, validation rules, field dependencies, formula fields, triggers, and workflow functionality.
  • Perform ad-hoc testing without requirement knowledge to provide end user feedback.
  • Work in multiple sandboxes simultaneously to evaluate gaps and system readiness.
  • Work closely with business analysts and development team to understand business flow and logic then assist the development team configuring the CRM and/or building custom pages.
  • Designed and developed a scalable automation framework using selenium suite for a comprehensive regression testing of the core functionalities to reduce test execution time and error.
  • Lead overall UAT testing assisting business users with functional process and collect feedback alongside business analyst.
  • Involved in early stage of product development and testing to ensure the progress and reducing bug discovery in upper sandboxes.
  • Work collaboratively with Dev, release to best practice of DevOps including continuous delivery of software releases to non-Prod environments for effective testing.
  • Performed initial client assessment and analysis of the system testing prior the Alpha, BETA and UAT testing cycle then execute the use cases prior to each testing to ensure client readiness
  • Execute various type of testing including UX, GUI, smoke, integration, negative, user management/security etc.
  • Deliver top notch test and defect tracking report cater to particular audiences including highlighting risk assessment and product quality status.
  • Proven team player to work with in-house FTEs as well as onshore/offshore contractors and vendor to ensure the entire team is on same page and delivers a system that meets and exceeds customer expectations
03/2016 to 11/2016
Salesforce Quality Lead National Grid Town Of Potsdam, NY,
  • Environment: Sales cloud, Selenium IDE and WebDriver, HP LoadRunner, JIRA, Agile Accelerator, Microsoft Office 365 suite, DevOps Contribution:.
  • Led overall quality assurance activities for 4 government sites successfully.
  • Responsible for implementation of new CRM functionalities of vendor generation, applicant case life cycle, multiple registration processes to multiple business teams including integrations to multiple systems.
  • Provided overall testing support on SFDC administration, development and release management best practices in a controlled agile framework.
  • Coordinated and maintained a test framework which includes test planning of the project, test execution per sprint, daily bug review across multiple team members and business stakeholders.
  • Designed and developed a scalable automation framework using selenium suite for a comprehensive regression testing of the core functionalities to reduce test execution time and error.
  • Created UAT test strategy and led overall UAT testing effort along with business users.
  • Implemented multiple test report to display defect trends and number of defects in each category per sprints.
  • Enabled better team co-ordination by arranging work sessions to increase development/bug fixes.
  • Introduced rapid development, testing and release to reduced overall development cycle duration.
  • Work collaboratively with Dev, release to best practice of DevOps including continuous delivery of software releases to non-Prod environments for effective testing.
  • Played critical role in the scrum team to ensure day to day agile activities are aligned and reaches the velocity goal.
  • Performed functional, automation for regression and HP load runner for performance measuring extensively.
  • Execute various type of testing including UX, GUI, Smoke, Integration, Performance, Security and Data Migration Testing.
01/2009 to 04/2016
Lead Quality Assurance Analyst Catalent Pharma Solutions, Inc. Oregon, OH,
  • Environment: SFDC sales cloud, TIBCO, Marketo, Banner SIS, JIRA, HP ALM, UFT, LoadRunner, JMeter, Selenium Suite Contribution:.
  • Managed and tasked with various quality assurance testing effort including manual for functional, automation for regression and performance testing to identify system bottlenecks and to fine-tune the system.
  • Planned and implemented different type of tests from manual to automate to performance test.
  • Organized test review/kick off meeting and presented the upcoming test planning details to the project team.
  • Involved in analyzing and writing test plan in accordance with business requirements.
  • Analyzed business requirements and system specification, design and implement test plan and assist fellow tester with executing test cases.
  • Leading the overall system performance testing utilizing JMeter, completing the testing from Configuring elements to Listener.
  • Experience in executing SQL queries to view successful transactions of data and validating file submission of lead and student data from the database for migration validation.
  • Provided periodic testing report which includes test cases that were executed, defect resolved, reopened, new defects to the project stakeholders/team members in phases.
  • Responsible for manage and assign priorities to the QA analysts and set expectations and review progress.
  • Worked closely with the business analyst team to understand business needs and compared with the development teams progress to ensure both Teams are in same page/path.
  • Organized meetings between the business analyst and development team if any last moment changes requested by the business occurs.
  • Managed the tractability between requirements and test cases.
  • Provided guidance to perform cross browser and operating systems test to ensure product is compatible with different browser.
05/2008 to 11/2008
Performance Engineer Specialist Bioclinica, Inc Newark, CA,
  • Environment: SAP, HP Load Runner 8.1 Contribution:.
  • Worked with the technical team to plan the performance test and determine all testing environment requirements.
  • Executed manual test cases to understand the transaction flow and completing the SAP transaction.
  • Responsible for find/create valid test data to execute SAP transaction.
  • Responsible for design, build and test Load Runner scripts, scenarios.
  • Coordinate & document detailed steps for manual performance testing effort.
  • Simulate production like volume with accurate work load and Vuser.
  • Execute the performance/volume/load test through HP load runner controller then interpret results.
  • Monitor the system, run trace for transactions and analyze the queries that encounter issue.
06/2007 to 05/2008
Software Performance Engineer Bank Of America City, STATE,
  • Environment: HP Load Runner 8.1, HP Mercury, HP QTP 8.2 Contribution:.
  • Analyzed complex business scenarios and prepared performance test environment.
  • Performed manual testing and setting up environment for functional, regression testing, load, stress, volume testing.
  • Created automation test plan according business needs and regression cycle of the siebel and sharepoint applications.
  • Executed test cases to find the high priority functionalities and document them for performance testing.
  • Responsible for planning the performance testing with scope and approach and business needs.
  • Used HP Load Runner 8.1 extensively to create maintains update and running performance, load, and stress testing script.
  • Manually performed correlation to capture dynamic value using Virtual User generator.
  • Responsible for using Mercury/HP performance center to execute/maintain multiple test phases and performing multiple [Load/Stress/Performance/Operations/reliability] testing.
01/2007 to 06/2007
Automation Engineer FFF Enterprise City, STATE,
  • Environment: HP Quality Center, Mercury, HP QTP 8.2, Websphere Application Server 6.1 Contribution:.
  • Analyzed the comprehensive business requirements and functional specs to develop the test plan and set up test environment.
  • Analyzed requirement and functional specs to ensure correct test conditions and appropriate test strategy covers the entire software end to end.
  • Developed test cases based on business and functional requirement for manual black box testing of the websphere application server.
  • Created necessary test data, stored and modify them in the share folders.
  • Developed test scripts and perform regression testing using mercury suites automation tool Quick Test Pro.
  • Analyzed the script and modify, debug, enhance to broaden up the scope of automated testing.
  • Created VB library for reusable script.
  • Performed descriptive programming for hand-coding the scripts extensively and log defects using suites/ HP Quality Center.
10/2006 to 01/2007
Quality Assurance Analyst CondeNast Publication City, STATE,
  • Environment: DB2, HP QTP 8.2, Test Director, IBM DB2 Contribution:.
  • Analyzed comprehensive web site functionality for quality risks.
  • Developing implementing and maintaining test plans, test cases and test scripts to ensure user-level and back-end quality through mercury interactive testing suite.
  • Create and modify test plans, test scripts, user scenarios and perform regression testing.
  • Analyze user interaction with the application thus created use cases, modified and updated them per business rules to achieve business goal.
  • Executing manual test cases in development, staging and production environments.
  • Perform automation testing, created test scripts by record and play and/or hand-coding.
  • Manage the scripts to maintain/perform the future regression testing.
  • Perform back-end testing in IBM's information management data server warehouse DB2.
  • Supervising, training and providing direction for junior tester.
  • Documenting and reviewing defects using test director.
  • Confirming web-based user data has been captured in the database.
Expected in 2003 to to
Associate of Science: CIS
BMCC of City University - New York, NY
Expected in 2006 to to
Bachelor of Science: CIS
The City College of New York - New York, NY
Additional Information
  • U.S Citizen

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Resume Overview

School Attended

  • BMCC of City University
  • The City College of New York

Job Titles Held:

  • Salesforce Implantation Engineer/QA Lead
  • Salesforce Quality Lead
  • Lead Quality Assurance Analyst
  • Performance Engineer Specialist
  • Software Performance Engineer
  • Automation Engineer
  • Quality Assurance Analyst


  • Associate of Science
  • Bachelor of Science

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