salesforce developer administrator resume example with 6 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
  • Certified Salesforce Developer and Administrator with over 6 years of successful experience in CRM Platform and SFDC Configurations/Customizations.
  • Involved in various stages of Software
    Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and
    validate the business needs for recommending solutions that enable the organization to achieve its goals..
  • Strengths in Salesforce Security and Sharing Model, Apex Classes, Apex Triggers, VisualForce Pages, and Lightening Components.
Work History
Salesforce Developer/Administrator, 01/2018 - Current
Assa Abloy Milan, TN,
  • Ensure service level availability of SFDC platform and integration applications and provide on-call support for break/fix/enhancement activities (L1 & L2 Level support) to resolve application issues in PROD.
  • Expertise at administrative tasks such as User management, creating Profiles, Roles, Permission Sets, Workflows, Process Builder, Field Updates, Email Alerts, Tasks and Events, and Email templates, Reports and Dashboard.
  • Experience in integrating with external systems using SOAP API, Rest API.
  • Designed and Developed entire Order Management System(OMS) using Apex classes, Triggers, controllers classes and Visualforce pages.
  • Created new pages and record pages using Lightening App Builder.
  • Implemented various business logics using Lightening Process Builder.
Salesforce Consultant, 12/2016 - 12/2017
Cognizant Technology Solutions Foxboro, MA,
  • Designed and developed Broadband based Application on Platform in
  • Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
  • Developed a Single-Page application using Lightening web Components.
  • Experience in using Web services API for implementing web services in the application for access to
    data from different users using REST and SOAP.
  • Experience in working with App Exchange application HDAP for Billing, ZOURA for quote management.
  • Created lookup and master-detail relationships on the objects and created junction objects and various
    advanced fields like Picklist, Custom Formula, Process Builder, Filed Dependencies, Sharing rules, Approval
    Process for automated alerts, field updates and Email generation.
Salesforce Developer / Admin, 06/2016 - 11/2016
Plaid San Francisco, CA,
  • Interacted with stakeholders to understand complex business requirements and documented requirements.
  • Experienced in designing, developing and data modeling of application and ensured that are within Salesforce governor limits.
  • Designed, and deployed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to needs of application.
  • Developed Apex Triggers, APEX Controllers, VF Pages, and Controller classes.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of application using platform database objects.
  • Extensive experience working with Service cloud implementation mainly around Live Agent, Knowledge
    Implementation, Service console setup.
Salesforce System Administrator, 06/2015 - 05/2016
Navel Technologies Inc City, STATE,
  • Participated in training sessions provided by Salesforce team.
  • Designed, and deployed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, to suit to needs of application.
  • Understand business aspect of application and converted into requirements document.
  • Worked with Sandbox and production environments.
  • Created Workflows like Email alerts and Field updates.
  • Customized Dashboards to track usage of productivity and performances of business centers and their sales team.
  • Created Visual Force Pages and components to render data from associated controller as needed.
  • Salesforce Certified Administrator(ADM 201)
  • Salesforce Certified Platform Developer – I
  • Salesforce Certified Sales Cloud Consultant
  • Apex Triggers, Apex Classes and VisualForce pages
  • Sales, Service & Community Clouds
  • Aura Framework and Lightening Web Components
  • REST & SOAP APIs, GIT, Agile and Kanban
  • HTML, CSS, JavaScript
  • SOQL, SOSL & DataLoader
  • Teamwork
  • Salesforce expertise
  • Organization and Time management
Master’s: Project Management, Expected in
Harrisburg University of Computer And Science - Harrisburg, PA,
Status -
Master’s: Computer and Information Science, Expected in
Kent State University - Kent, OH
Status -

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Resume Overview

School Attended

  • Harrisburg University of Computer And Science
  • Kent State University

Job Titles Held:

  • Salesforce Developer/Administrator
  • Salesforce Consultant
  • Salesforce Developer / Admin
  • Salesforce System Administrator


  • Master’s
  • Master’s

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