salesforce consultant resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Total 8+ years of overall IT experience with Salesforce developing and admin, Java Development and SQL server. Over 5 years of experience with Salesforce CRM and Force.com platform as Salesforce Administrator, BA and Developer, Experience in Scrum Environment.
*Certified Salesforce Professional in various stages of Software Development as Salesforce CRM Developer, Administrator, Release Engineer and Business Analyst on Salesforce platform.
*Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
*Experienced in Lightning Experience which includes the Lightning Component Framework and also involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
*Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
*Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
*Experience in design of Apex Classes, Custom Controllers, Controller extension data binding and various other components as per the client and application requirements and awareness of the governor limits for a multi-tenant environment.
Skills
Force.com Skills Lightning, Apex Custom Controllers and Extensions, Apex triggers, Visual force Pages, Force.com IDE (Eclipse 3.4,), S-controls, SOQL, SOSL, Sandbox testing, Email-templates, Formulas, Validation Rules, Sales and Service Clouds, Customer and Partner Portal, Desk.com, Force.com Chatter.
Tools Data loader, Informatica, Inside View, Draw Loop, Rational CC, Mule Soft, Salesforce Connector, Sandbox and Production.
Languages Java, J2EE, Servlets
Database SQL Server 2000/ 2005/2008, Oracle 9i/ 10g,11g, My SQL 5.1, T-SQL, DB2
Platforms Windows 98/2000/XP/2003/vista, Linux, IBM 3090, IBM 9000, HP 9000
Network Protocols: TCP/IP, FTP, SOAP, HTTP, SMTP
Operating Systems: Windows, Linux, UNIX
Project Mgmt. MS Project 2000, MS Project Server, MS Excel, Power point, MS Office MS Access, MS Excel, Office Outlook, Informatica, MS VISIO, Oracle 9i, MS SQL, Java, MS Share Point, JavaScript, Test Director, ASP.Net, Window XP.
Education
Vivekanandha Institute of Technology of ScienceBachelors Degree, Expected in 2008 ā āBachelor of Science:Electronics and Communicaton Engineering - GPA:
Work History
Publicis Groupe - Salesforce Consultant Kansas City, MO, 03/2015 - 06/2017
Experience in SFDC development using Visual Force Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements.
Hands on experience with sales cloud and service cloud.
Execution knowledge of Custom Formula Fields, Picklists, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for outbound API messages, field updates, assignments and Email notifications according to application requirements.
Design of various custom objects, custom fields, role based page layouts, custom tabs as per the requirements.
Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
Experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs, Custom Reports, Report folders, Dashboards.
Extensive experience of automating complex business processes using workflows, approval process,.
Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
Experienced in deploying the AppExchange applications and integrating with third party applications.
Experience in creating Process builder processes and visual cloud flows in Salesforce.
Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
Worked with Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
Have experience in Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
Worked on administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Security and Sharing Rules, Reports, Dashboards, Tasks and actions.
Worked on User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Triggers etc.
Using Sales and service Clouds, set up business process for Reassignment of leads, cases, opportunities based on change in owners; Implementing Account and Contact Hierarchy.
Worked on Data Loader for SFDC Standard objects, Custom objects.
Used different data tools Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
Worked on Visual Force, Apex, SOQL, SOSL, Visual Force Pages/Controllers/Components.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application.
Experienced in creating Custom Reports, Dashboards, Batch Jobs, Queues and Assignment Rules.
Created Apex test coverage classes for some email services.
Attentive knowledge on developing Salesforce1 mobile, Lightning User Interface and Process Builder.
Involved in testing Unit, User Acceptance and System Integration.
Apex Systems - Salesforce Developer Aurora, IL, 01/2014 - 03/2015
Agile Development Methodology and Scrum Methodology was followed for the implementation and worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
Involve in integrating salesforce with external services by using both REST API.
Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
Working on building and embed Lightning Components in Visual force Page by using new Lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur.
The events have been triggered by user interaction.
Which includes the Lightning Component Framework and also involved in building Lightning Component using the aura framework?.
Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
Involved in production support for the application which are already existing in Production environment.
Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Experienced in deploying the Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts , Record types using outbound change sets in Sandbox to Inbound change sets in Production.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
Created various custom objects as per requirement.
Created Workflow rules and defined related tasks, email alerts and field updates.
Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
Created Security settings for Roles and Profiles and managed Security Sharing Settings.
Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
Created User Roles and Profiles, Security controls and shared settings.
Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
Created various Reports, Dashboards and set up reports folders.
Importing and exporting large volume of data using Data Loader.
Developed data migration scripts and also implementing data cleansing tools.
Used Sandbox for testing and migrated the code to the deployment instance after testing.
Managed the Sandbox Environment and refresh the sandboxes and created the new Sandboxes for business needs.
Environment
Apex Systems - Salesforce Developer Bangor, ME, 01/2013 - 2014
Designed and developed User Interfaces for Salesforce users as per requirements.
Developed Custom Objects, Custom Reports and configured Analytical snapshots to dump the data into on a regular basis for sales, performance and lead generation statics.
Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.
Coordinate with the test team and provide the application flow demo before the test team start Testing.
Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
Designed various Web Pages in Visualforce for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.
Performed Data Migration from home grown legacy system to Salesforce CRM.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Created Visualforce Email Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
Helen Of Troy Limited - Gurgaon , , 09/2010 - 09/2012
Managed enhancement and issue logs, and participated in executing necessary development to address requests.
Development of User Interface using Servlet, JavaScript.
Responsible for database design.
Involved in Development of JUnit test cases for the various modules.
Managing multiple users based on their Roles & Profiles.
Implemented Session objects for maintaining the status of a particular user.
Incorporated JavaScript for front-end validation of the user information.
Worked on Sales and Service module.
Developed JDBC components for data retrieval from the database.
it into Mapics XA (now Infor XA) ERP system.
COMAKE IT - Business Analyst City, STATE, India08/2008 - 08/2010
Conducted user interviews at both in-house and client locations, gathered and analyzed requirements.
Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD(Object Oriented Design- concept) using UML.
Identified, researched, investigated, and documented business processes and Use Case Scenarios.
Created workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
Assisted with user testing of systems (UAT), with developing and maintaining quality procedures, and with ensuring that appropriate documentation was in place.
Worked with development and testing teams to accomplish timely release objectives.
Integrated an external credit score carding system into internal risk management system by identifying management requirements and implementing automatic information upload.
Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis.
Performed System and Integration Testing along with testers.
Conducted UAT with the business.
Assisted with Test Cases and developed strategies with Quality Assurance group to implement them.
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