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Salesforce Administrator/Consultant Resume Example

Resume Score: 70%

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SALESFORCE ADMINISTRATOR/CONSULTANT
Career Overview
  • Salesforce Administrator/Consultant with 8 years of IT industry and almost 3 years of hands on experience as a Salesforce.com Administrator/Consultant
  • Experienced in activities related to SFDC, Saleforce.com setup, architecture, strategy, configuration, customization, administration, data migration and deployment of applications to Force.com platform for user groups
  • Experienced in creating roles, profiles, email services, page layouts, workflow alerts and actions, and approval workflow
  • Designed formulas, junction objects and implemented various advanced fields like picklist, custom formula fields, field dependencies, validation rules, work flows, and approval processes for automated alerts, field updates, and email generation according to application requirements
  • Good exposure to AppExchange applications. Able to find appropriate applications, install and customize
  • Experienced in full life cycle implementation (SDLC), testing and production support
  • Provided customer with best practice solutions as related to Salesforce.com and CRM
  • Hands on experience in requirements gathering, preparing functional specifications and technical design documents
  • 10 Years of experience in Sales and Marketing and Business Development
Qualifications
  • SalesForce CRM system expert
  • Requirements gathering
  • Systems Implementation
  • Data Migration
  • SEO, SMO/Social Media
  • SQA Testing
  • Hardware and software (extensive knowledge and practical skills)
  • Fundamental understanding of TCP/IP
  • Relational Data Base
  • Strong analytical skills
  • Consultative sales techniques
  • Customer Needs Assessment
  • Marketing and Sales Strategies
  • Customer Loyalty and New Customer Acquisition Programs and Campaigns
  • Troubleshooting
  • Bilingual in [Georgian, Russian, English]
Technical Skills
SkillsExperienceTotal YearsLast Used
CRM-(SFDC)SalesforceSpecialist303/2013
CRM-EverestWorking Knowledge12011
SOQL, HTML, XTMLModerate User803/2013
Windows, Unix, Linux, Mac OSXOS Usabilitty1503/2013
HTTP, TCP/IP, FTP, DNSUnderstanding Fundamentals of Networking
Work Experience
Salesforce Administrator/Consultant
November 2012 to Current
Generation Green - Moraga, CA

Generation Green is 501c3 non-profit organization, which empowers citizens to voice their concerns and implement earth saving actions. Through heightened awareness and providing education and consultation workshops Generation Green encourages wise choices that ensure sustainable living and the preservation of the environment. Salesforce provided sufficient tools to better connect with the community build relationships and help to deliver the company programs and awareness to the targeted groups.  


Responsibilities: 

Acted as a liaison with executive managers and decision makers to understand CRM business requirements and translate into Salesforce.com design. Setup SFDC application and customized to match the functional needs of the organization


  • Performed the roles of Salesforce.com Administrator / Implementer/Consultant in the organization
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
  • Worked on various salesforce.com standard objects, such as Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, Dashboards and Reports Custom Objects, Triggers, Pages, Custom Buttons, Reports, and Custom tabs
  • Implemented organizational security baseline, object and field level security to hide critical information on the profile users
  • Worked in managing users, setting up public groups and queues, Created page layouts, search layouts to organize fields, custom links, related lists, and other functionalities
  • Designed formulas to set up workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
  • Created various Reports and Report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader
  • Data Migration & Synchronization in Salesforce by Apex Data loader Command Line Interface (CLI)
  • Creating Data Migration approach and preparation of Mapping Document before data migration.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges

Environment: Force.com, Apex, Data Loader, Import Wizard,Triggers, Workflows, Sharing Rules, Security Controls.


Salesforce Administrator/Business Development and Affairs
March 2010 to Current
Creative Entity - San Francisco, CA

Creative Entity produces interactive media and original content. The products, programs and projects reach coveted vertical markets and are a turn key solution for developing convergent and traditional media. 


Responsibilities: 

Acted as a managing consultant, SFDC CRM Administrator, while developed sales and marketing strategies to expand and develop business through lead generation and customer/sponsor development campaigns for digital media and publishing company


  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization
  • Performed the roles of Salesforce.com Administrator / Implementer/Consultant in the organization
  • Developed sales and marketing strategy and managed customer, sponsor and partner relationships utilizing Salesforce/CRM automation
  • Developed and managed MPs, leading to increase in lead generation and brand awareness
  • Involved in technical design for the functional requirements of implementation of Salesforce.com
  • Worked on various salesforce.com standard objects, custom objects, triggers, classes, pages, custom buttons, reports, and custom tabs
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other functionalities
  • Responsible for dealing with roles, profiles and Salesforce System Administrator activities
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
  • Worked on managing users, setting up public groups and queues, profiles, and implemented role hierarchies, sharing rules, security settings including filed level security
  • Created profiles and implemented object and field level security to hide critical information on the profile users
  • Setting up data sharing rules and execute configuration changes
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization
  • Involved in Data Migration using Data Loader
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges

Environment:Force.com, Apex, Data Loader, Import Wizard, Controllers, Triggers, Workflows, Sharing Rules, Security Controls

Marketing Representative
June 2010 to October 2011
KMTP TV - Palo Alto, CA
  • Performed marketing sales and business development duties
  • Identified target groups, created marketing collateral and produced marketing and sales letters along with proposals and calling scripts to penetrate raw segments of the market
  • Recruited prospects, set up meetings, communicated concepts, and created custom proposals based on each customer's need
  • While reporting to general manager, recommended pricing and payment structure and negotiated contacts until closed

Inside Sales Representative -Technical Sales
January 2010 to June 2011
Posiflex Business Machines - Hayward, CA
  • Worked closely with VP of Global Services, Marketing Director, CSD, PDT and logistics management to assess the impact on sales
  • Participated in implementation and UI customization of CRM
  • Obtained, qualified, and managed leads from multiple sources using Customer Relation Management System (CRM) Everest
  • Managed different marketing (calling and email marketing) campaigns utilizing CRM automation
  • Trained new employees for inside sales department and consulted with prospects and customers from the technical sales representative perspective
Founder/General Manager
October 2003 to March 2010
Skin Health and Spa Consulting Company - Walnut Creek, CA
  • Performed marketing, sales, business development and management
AP Associate
May 2006 to October 2008
Rapt, Inc - San Francisco, CA
  • Performed full cycle of AP and cash flow
Partner and Confounder
February 2000 to October 2003
Iveria, Inc - Walnut Creek, CA
  • Participated in small network implementations (LAN/WAN) in Mac/PC environments including gathering and evaluating the system requirements to be aligned to the client's business needs
  • Conducted marketing, technical services,' sales and business development operations
  • Performed managerial and administrative duties
  • Managed services through Internet marketing to reach additional markets and potential customers using Mac and PC
Education and Training
MBA : Management of Business Administration, 2009University of Phoenix - San Francisco, CA, US

Minor in [Global Management]

Bachelor of Science : Economics, 1998Gori State University of Georgia - Gori, Georgia

Minor in Trade Accounting and Control

Certifications

SATI -Concord, CA - 2000


Software Quality Assurance Engineer

Black Box, White Box, Silk Automation

4script Language

Affiliations

Affiliations


Chair Professional Development Committee - University of Phoenix Student Government

Member American Management Association

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Generation Green
  • Creative Entity
  • KMTP TV
  • Posiflex Business Machines
  • Skin Health and Spa Consulting Company
  • Rapt, Inc
  • Iveria, Inc

School Attended

  • University of Phoenix
  • Gori State University of Georgia

Job Titles Held:

  • Salesforce Administrator/Consultant
  • Salesforce Administrator/Business Development and Affairs
  • Marketing Representative
  • Inside Sales Representative -Technical Sales
  • Founder/General Manager
  • AP Associate
  • Partner and Confounder

Degrees

  • MBA : Management of Business Administration , 2009
    Bachelor of Science : Economics , 1998

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