sales settlement services manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly experienced Sales & Settlement Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Knowledge of many aspects of the home building process.
Skills
Work well under pressure and keep composure.
Team player
Multitask
Meet deadlines
Effective leader of teams
Quick learner
Adapt well to change
Dedicated, loyal and great work ethic
Salesforce
Envision
JDE E1
Hyphen/Build Pro
Work History
Sales & Settlement Services Manager, 11/2017 - Current Tri Pointe Homes – New Braunfels, TX,
Provide leadership and coordination of sales operations team which involves all aspects of sales contract processing, start preparation and coordination of escrow closing.
Accuracy, attention to detail and follow-through on multiple projects tasks.
Manage updates to sales contract documents, addenda and forms relating to home buying process.
Collaborate with sales management on sales training, systems on-boarding and updating policies and best practices relating to sales process.
Ensure teams' input of accurate data and data integrity within multiple systems including JDE E1, Salesforce, Envision to generate accurate reporting.
Partner with Tri Pointe Connect and Tri Pointe Assurance our affiliate mortgage company and title company to evaluate process changes relating to new regulations.
Develop and adapt business processes to improve functionality and efficiencies within sales operations department.
Responsible for hiring, firing, coaching and evaluations of current staff of 5.
Responsible for all aspects of sales contract processing and coordination of escrow closing.
Acted as corporate office community representative and point of contact for New Home Advisors, title companies, lenders, realtors and customers.
Conduct weekly closing meeting that gave update of lender and title status.
Conducted monthly backlog meeting in conjunction with sales, lender and construction for status updates.
Responsible for purchase agreements and sales addenda processing which includes completeness, compliance and accuracy.
Accountable for accurate submission of plot plan requests that reflect option selections prior to ordering final plot plans to be drafted.
Managed permit submittals and track status with multiple municipalities including building permits, water meters, fire sprinklers, sewer cards, etc. Including revisions to issued permits.
Prepared accurate start letters in timely manner and effectively communicate and distribute to team.
Prepared revised starts for homes. Ensured that all processes were followed, amendments turned in and rebalancing file for new sales price.
Pay for all permits via trust/check or credit card. Enter tracking data in JDE E1 system.
Schedule, coordinate and conduct weekly starts meeting. Responsible to relay information regarding status of permit, Design Studio package, start paperwork from Sales and status of lender approval.
Updated additional earnest money deposits and distribute copy to lender and title.
Communicate and schedule walk-thru appointments and closing dates with customers on their new home.
Responsible for accurate final closing figures and preparing escrow instructions to lender and title company in timely manner prior to closing.
Prepare lender required documents for VA and FHA loans.
Responsible for updating base price increases, lot premiums and lot releases in JDE E1 system.
Ensure HUD-1 Settlement Statements are accurate and approve prior to close.
Manage information and update transactions in JDE E1, Salesforce and Envision as this role was hub of information flow between several departments.
Conduct final audit of closed file.
Support to Sales/Marketing Departments and Construction team. Also worked with Purchasing Department, Land Department and Architecture Department.
**Promoted to Sales & Settlement Services Manager
Design Studio Administrative Assistant, 10/2005 - 10/2010 Ulta Salon, Cosmetics & Fragrance, Inc. – Charlotte, NC,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and customer appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Was taught to become part time designer and help colorize customers new homes.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Arranged rapid office equipment repair and maintenance with vendors.
Did this for 5 years and then was promoted to Sales & Closing Coordinator.
General Manager, 09/1990 - 09/2005 Cascade Booster Club – City, STATE,
Managed budget implementations, employee reviews, training and schedules.
Implemented operational strategies and effectively built customer and employee loyalty. R
Organized budgets, worked with accountant on monthly financials, balance bank statements and payroll accrual.
Used Peachtree accounting for Accounts Payable and Payroll processing.
Drove year-over-year business growth while leading operations.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Responsible for all marketing materials.
Designed modern employee recognition program which boosted productivity and improved morale.
Non-profit organization so worked closely with Executive Director/President of board on all items above. Reported to Board of Directors on monthly basis.
Education
No Degree: General, Expected in - Shoreline Community College - Shoreline WA, GPA: Status -
No degree was obtain but have 90 college credits.
High School Diploma: , Expected in - Ingelmoor High School - Bothell WA, GPA: Status -
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