sales operations specialist resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced Sales Operations Specialists with extensive background in supporting Inside Sales, Channel Sales and Direct Sales teams. First point of contact and liaison among internal departments. Experience in both the Software and Telecom industries.
Core Qualifications
Salesforce
Pardot
MasterStream
Microsoft Lync 2010/2013
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Micorsoft Access
DocuSign
Siebel 8
BMC Remedy Ticketing
ITM Management
Project and Portfolio Management
IntelePeer Cloud Sales Portal
Experience
Sales Operations Specialist, 05/2013 - Current Arrow Electronics – Saint Joseph, MI,
Responsible for closing out monthly MRC/NRC and Usage transactions
Liaison for Sales between Legal, Credit, and other departments to determine and resolve issues
First point of contact for proposal generation and delivery via DocuSign
Responsible for generation and delivery of monthly Partner Commission Statements
Successfully managed Sales Operations Specialist and Channel Sales Operations Manager duties ensuring that all usage and bundle revenue was closed on a monthly basis
Assisted with closing over $100k in usage and bundle revenue
Troubleshoot and assist with resolving Salesforce training anomalies within the Sales organization
Host Semi-monthly training sessions with the Sales organization
Siebel Technical Support Analyst, 08/2011 - 05/2013 Blue Origin – Washington, MN,
Provide functional and technical Siebel Application Support to ADT Sales and Service Departments using the Siebel CRM Tool
Respond to issues through telephone, email, and instant message to address specific functional and technical anomalies in the Siebel CRM Tool
Guide users through the various GUI's and applets in the Siebel CRM Tool
Address questions and issues regarding lead generation, data management, pipeline and funnel management
Assisted with gathering testing requirements for the upgrade from Siebel 7 to Siebel 8.1
Providing suggestions and feedback on Siebel improvements including the implementation of Assignment Manager for Lead and Opportunity dynamic assignment
Provide remote technical troubleshooting through the SCCM Remote Access tool to ensure that direct hands on issue resolution was provided
Administrative Assistant, 06/2011 - 07/2011 CECOR Staffing / Knight Piesold Co – City, STATE,
Answer and direct phones on multi-line switchboard
Prepare correspondence for email and US mail delivery
Supported Executive staff members with daily errands and tasks
Business Analyst/Business Planning Manager/Project Manager, 06/2007 - 04/2011 Hewlett-Packard – City, STATE,
Managed sales forecast for the Software Global Account teams
First point of contact to troubleshoot all Siebel software issues
Extensive pipeline and forecast reporting around business metrics
Managed team forecast data through SWIFT forecast tool (Access platform)
Secured revenue for Inside and Field Sales
Maintained a list of deferred orders where revenue is recognized over time
Drove the adoption of the new Hewlett-Packard Sales Department Inside Sales forecast process
SharePoint Administrator for the sales organization
Consolidated forecast data, pipeline data and various reports for Sales Directors and Area Vice Presidents
Prepared and booked travel arrangements via Cliqbook
Created and performed testing using test case scenarios and provided support with production issues
Managed Software SLA 's Software organization
Managed business during downtime and production releases (ie: IT Warranty Periods)
Subject matter expert and first point of contact for all Siebel troubleshooting, analysis, diagnostics, and referrals to IT for further assistance
Created and documented detailed business requirements through defined software development lifecycles
Project Manager of Term Licensing Process leveraging Project and Portfolio Management
Gathered requirements and documented workflows for upcoming software releases
Liaison between Software organization and CRM Program Management team to present the business needs, issues, and concerns while proposing resolutions for upcoming releases
Tested lead flow for all new software releases
Technical knowledge of Siebel rostering and administration for lead and opportunity routing
Data Quality Supervisor/Administrative Assistant, 02/2005 - 06/2007 Cornerstone Staffing/Mercury Interactive – City, STATE,
Supervised and trained new employees in Siebel processes
Managed calendar, scheduling, conference calls for Executive Management
SharePoint Administrator
First point of contact for all Siebel escalations, performing the initial triage and resolving or transitioning to IT for further support
Managed upload of Siebel roster data into MS Access database to ensure proper Lead and Opportunity routing
Maintained Teamsite SharePoint webpage on Software Sales Portal for Mercury.com
Project Manager for the data migration project merging Mercury Interactive data with Hewlett Packard data after the Hewlett Packard acquisition of Mercury Interactive
Provided metrics on past due and overdue leads which require follow-up
Booked Travel through Cliqbook
Education
B.S.: Business Administration, Expected in - Lacrosse University - Bay St. Louis, MO GPA: Status -
Graduated with a Bachelors of Science Degree in Business Administration
Certificate: Medical Assistant, Expected in - MTI Business College - Stockton, CA GPA: Status -
Graduated with certificates in Medical Assisting and Phlebotomy
Certifications
Medical Assistant Certificate Medical Assistant,
Skills
Experience with Salesforce and Pardot for form and Lead generation and distribution
Liaison between Legal, Credit, and Finance to ensure that all required data is presented for an Opportunity to be moved to revenue
Generating at-hoc reports from Salesforce
Creating and updating dashboards within Salesforce to ensure accuracy of data entered for Leads, Opportunities, and Accounts
Review and approve Contract Request Forms for accuracy
Review existing and new contracts for Terms and ensure the data in the contract matches the data in the proposal sent to the client
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Resume Overview
School Attended
Lacrosse University
MTI Business College
Job Titles Held:
Sales Operations Specialist
Siebel Technical Support Analyst
Administrative Assistant
Business Analyst/Business Planning Manager/Project Manager